Royal Academy of Arts
Burlington House, Piccadilly, Mayfair,
London, W1J 0BD,
United Kingdom
London, W1J 0BD,
United Kingdom
44 20 7300 8090
Non Profit
Royal Academy of Arts Technographics
Royal Academy of Arts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Academy of Arts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Royal Academy of Arts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Academy of Arts has purchased the following applications: Infor SunSystems for ERP Financial in 2015, LiveChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Academy of Arts is running and its propensity to invest more and deepen its relationship with Infor , Sage , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Academy of Arts revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Academy of Arts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Academy of Arts Tech Stack and Enterprise Applications
Royal Academy of Arts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Royal Academy of Arts implemented Infor SunSystems as its ERP Financial platform to consolidate and run all organizational financial services. The deployment places Infor SunSystems at the center of Accounts Receivable and Credit Control, Accounts Payable, Procurement, Cash Management, General Ledger maintenance, Fixed Assets and Taxation functions.
Configuration work focused on establishing AR and credit control workflows, AP payment processing and procurement order flows that interface with the online procurement system iPOS, together with cash management routines, fixed asset registers and the ledgers required for taxation and reconciliations. Infor SunSystems was instrumented to support routine financial control and reconciliations and to produce reporting datasets consumed by Vision and Excel reporting.
Integration points explicitly include the iPOS online procurement system and reporting exports for Vision and Excel, and operational responsibility includes ongoing management of SUN systems by the finance function. The implementation is operationally scoped to the finance organization, with a finance staff of 12 and a direct reporting structure of 6 direct reports responsible for system administration and transaction controls.
Governance and process attention centers on financial control, General Ledger maintenance, reconciliation cadence and taxation processes, with system administration embedded in the finance team to maintain chart of accounts, reporting templates and procurement workflows. The Royal Academy of Arts configuration of Infor SunSystems supports centralized ERP Financial processing and operational ownership by the finance department.
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ERP Financial | ERP |
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2024 | 2024 |
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Royal Academy of Arts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Royal Academy of Arts implemented LiveChat on its website in the Chatbots and Conversational AI category. The deployment uses LiveChat's embeddable web chat widget instrumented across public site pages to enable real-time visitor engagement and enquiries.
Configuration emphasizes chat routing, agent consoles, canned responses and session tracking consistent with Chatbots and Conversational AI functional workflows. Operational ownership is assigned to the Academy's digital and visitor services teams, who manage the LiveChat agent console, staffing and session handling through the vendor's web management interface and site-embedded JavaScript, and integrations are limited to the website embedding as documented on the institution's public pages.
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Royal Academy of Arts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Royal Academy of Arts implemented Microsoft 365 for Collaboration. Microsoft 365 is deployed to support internal collaboration and to surface content on the Royal Academy of Arts public website, with the application name Microsoft 365 used across institutional communications and content workflows.
The deployment leverages core Microsoft 365 services including Exchange Online for email, SharePoint Online for intranet and web content staging, OneDrive for user file synchronization, and Microsoft Teams for real-time collaboration and meetings. Configuration emphasis is on document libraries, content publishing workflows, and role-based access controls that align with exhibition programming and editorial schedules.
Microsoft 365 is used on the public website for content publishing and embedding collaborative assets, and the implementation covers functions across communications, curatorial, education, fundraising, and administration within the United Kingdom. Operational scope reflects the organization size of approximately 250 employees, with cloud-first provisioning of collaboration services.
Governance is organized through centralized administration by the internal IT team, with policy controls for external sharing, retention-aligned content workflows, and staged rollouts by department to synchronize editorial processes and records management. The narrative positions Royal Academy of Arts Microsoft 365 Collaboration as the institutional collaboration backbone for content and communications activities.
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Royal Academy of Arts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2010 | 2010 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Royal Academy of Arts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Royal Academy of Arts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Royal Academy of Arts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Royal Academy of Arts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Royal Academy of Arts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Royal Academy of Arts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Academy of Arts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Academy of Arts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Royal Academy of Arts Technographics
Royal Academy of Arts is a Non Profit organization based in United Kingdom,
with around 250 employees and annual revenues of $14.0 million.
Royal Academy of Arts operates a diverse technology stack with applications such as
Infor SunSystems, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Royal Academy of Arts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, LiveChat, Inc. and Microsoft.
Royal Academy of Arts recently adopted applications including
Sage Intacct in 2024, The Trade Desk in 2021 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Academy of Arts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Academy of Arts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Academy of Arts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.