Royal Chain Group
2 W 46th St,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 212-382-3340
Manufacturing
Royal Chain Group Technographics
Royal Chain Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Chain Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Royal Chain Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Chain Group has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2016, Adobe Commerce (ex Magento) for eCommerce in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Chain Group is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Chain Group revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Chain Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Chain Group Tech Stack and Enterprise Applications
Royal Chain Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Royal Chain Group implemented Tawk.to on its public website as a Chatbots and Conversational AI capability to provide direct customer interaction from the web. The deployment is explicitly web embedded, using the Tawk.to chat widget to capture live visitor conversations and message traffic from site visitors.
Tawk.to was configured to deliver core conversational functionality common to Chatbots and Conversational AI, including a browser based agent console for staff, scripted canned responses, visitor monitoring and chat triggers, and offline message capture for inquiries outside staffed hours. Configuration emphasis appears to be on lightweight, low administration setup suitable for a 70 person manufacturing organization, with site level script deployment rather than complex customization.
Operational coverage centers on customer facing functions, with the chat widget servicing customer service inquiries and sales intake on the corporate site. The implementation architecture is the standard web integration model, embedding Tawk.to code into site pages to route conversations to web console users, with role based agent access and administrative controls used to manage who receives chats and how messages are handled.
Governance was established around web admin control of Tawk.to settings, chat availability windows and templated responses to enforce consistent customer engagement. The narrative reflects a focused, single application implementation of Tawk.to on the Royal Chain Group website, articulating Company Tawk.to Chatbots and Conversational AI Business Function alignment for customer engagement and web lead capture.
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Royal Chain Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Royal Chain Group implemented Microsoft 365 to provide Collaboration capabilities for corporate communications and document management. Royal Chain Group is using Microsoft 365 on their website and has provisioned a cloud-hosted Microsoft 365 tenant to centralize email, calendar, and team communication across the organization.
The deployment leverages core Microsoft 365 collaboration services including Exchange Online for email, SharePoint Online and OneDrive for document storage and sharing, and Microsoft Teams for chat and meetings, aligning with typical Collaboration workflows for a small manufacturer. Administrative controls are centralized in the Microsoft 365 tenant, with role based access and centralized user provisioning to govern corporate and administrative users, and integration points are limited to the documented website usage.
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Royal Chain Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2013 | 2013 |
In 2013, Royal Chain Group implemented Adobe Commerce (ex Magento) as its eCommerce platform for the public website. Adobe Commerce (ex Magento) was deployed to provide a PHP based storefront and administrative console, delivering catalog-driven merchandising and online order capture.
The implementation leveraged core Adobe Commerce capabilities including product catalog management, SKU and inventory controls, pricing and promotions engines, shopping cart and checkout flows, customer account management, and order management. Configuration emphasized attribute driven product modeling, media management, layered navigation, and administrative role based access to separate merchandising and operations responsibilities.
Operationally the Adobe Commerce implementation supported cross functional teams responsible for eCommerce, merchandising, sales order processing, fulfillment, and customer service within Royal Chain Group in the United States. Using Magento on their website, the platform centralized online product presentation and order capture as the companys primary digital sales channel.
Governance centered on centralized catalog ownership and administrative workflows for product updates, pricing changes, and fulfillment coordination, with site administration retained by the internal IT or eCommerce function. The deployment narrative positions Adobe Commerce as the implemented eCommerce system hosting Royal Chain Groups online storefront.
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Royal Chain Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Royal Chain Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Royal Chain Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Royal Chain Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Royal Chain Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Chain Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Chain Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Royal Chain Group Technographics
Royal Chain Group is a Manufacturing organization based in United States,
with around 70 employees and annual revenues of $10.0 million.
Royal Chain Group operates a diverse technology stack with applications such as
Tawk.to, Microsoft 365 and Adobe Commerce (ex Magento),
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Royal Chain Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Microsoft and Adobe Systems.
Royal Chain Group recently adopted applications including
Cloudflare CDN in 2021, dotdigital Engagement Cloud in 2020 and SendPulse Email Campaigns in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Chain Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Chain Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Chain Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.