Maassluis, 3144 DB,
Netherlands
Royal Dirkzwager Netherlands Technographics
Royal Dirkzwager Netherlands Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Dirkzwager Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Royal Dirkzwager Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Dirkzwager Netherlands has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Apama Streaming Analytics for Analytics and BI in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Dirkzwager Netherlands is running and its propensity to invest more and deepen its relationship with Zendesk , Software AG , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Dirkzwager Netherlands revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Dirkzwager Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Dirkzwager Netherlands Tech Stack and Enterprise Applications
Royal Dirkzwager Netherlands AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Royal Dirkzwager Netherlands deployed Zendesk Chat as its Chatbots and Conversational AI solution, embedding the Zendesk Chat widget directly on the company website. The implementation targeted real-time customer engagement for transportation services and site visitors, using a web-embedded architecture scaled to a 50-employee organization. Deployment configured core conversational capabilities such as live chat routing, canned responses, proactive messaging triggers, agent presence controls, and transcript capture to support asynchronous follow-up workflows.
Operational coverage focused on customer service and operations teams, with chats initiated from the public website and managed through a centralized agent interface. Configuration work emphasized widget placement, availability schedules, message templates, and transcript logging to standardize front-line interaction handling. Governance concentrated on defining agent roles and chat routing rules to align chat handling with existing service procedures and operational cadence.
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Royal Dirkzwager Netherlands Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Software AG | Legacy | Apama Streaming Analytics | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
In 2017 Royal Dirkzwager Netherlands implemented Apama Streaming Analytics, a Streaming Analytics Platform from Software AG. The engagement is recorded publicly with Royal Dirkzwager listed as a customer on Software AG's website, establishing the Company Application Category relationship between Royal Dirkzwager Netherlands, Apama Streaming Analytics, and Streaming Analytics Platform for transportation business functions.
The implementation centered on Apama Streaming Analytics capabilities typical of the Streaming Analytics Platform category, including high throughput stream ingestion, complex event processing rule sets, and continuous time series analytics for operational telemetry. Configuration work emphasized stream processing workflows, pattern detection, and event driven decisioning to support operational monitoring and control in transportation operations.
Operational governance was aligned to operations and engineering stakeholders, focusing on runtime management and policy control for event rules and alerts. For a firm of approximately 50 employees the deployment signal suggests a lean operational footprint with attention to operator controls, rule lifecycle, and ongoing tuning of streaming analytics components.
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Royal Dirkzwager Netherlands Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Royal Dirkzwager Netherlands implemented Microsoft 365 as its core Collaboration platform. The company uses Microsoft 365 on their website and across office functions to provide cloud-hosted productivity, email, and document collaboration capabilities aligned with the Collaboration category.
Deployment appears to be a single Microsoft 365 tenant provisioning user licenses for a small organization of approximately 50 employees, with standard modules in use such as Exchange Online for email, SharePoint Online and OneDrive for document storage and intranet content, and Microsoft Teams for real-time communication and meetings. Operational coverage centers on corporate office functions including operations, administration, and management, with centralized tenant administration, role-based access controls, and site-level SharePoint governance applied to structure document libraries and collaboration spaces.
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Royal Dirkzwager Netherlands CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Royal Dirkzwager Netherlands IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Royal Dirkzwager Netherlands
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Royal Dirkzwager Netherlands Executives
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