RWS Group
RWS Compass House, Vanwall Business Park Vanwall Road,
Maidenhead, SL6 4BU,
United Kingdom
Maidenhead, SL6 4BU,
United Kingdom
44 16 2841-0100
Professional Services
RWS Group Technographics
RWS Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RWS Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7649 RWS Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RWS Group has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RWS Group is running and its propensity to invest more and deepen its relationship with Microsoft , HubSpot , SDL or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RWS Group revenues, which have grown to $897.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RWS Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RWS Group Tech Stack and Enterprise Applications
RWS Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, RWS Group implemented Microsoft Dynamics GP as its ERP Financial application. The deployment supported centralized billing operations with transactional processing responsibilities documented for a Billing Specialist in Maidenhead, who processed customer invoices and credit notes for US and German offices and distributed sales documents in a timely manner.
The implementation leveraged core Microsoft Dynamics GP capabilities for invoicing and accounts receivable, batch posting to the general ledger, credit note processing, and customer master data management. Microsoft Dynamics GP was used to post all invoice batches to the company accounts software identified as Great Plains, and workflows were configured to handle frequent posting and reconciliation tasks typical of ERP Financial systems.
Operational integrations explicitly included various e-billing portals used for electronic invoice transmission and receipt, and the system supported cross-border billing processes for the US and German offices. Functional coverage spanned finance, billing, and customer data maintenance, with processes for updating client records and completion of new client forms routed into the Dynamics GP environment.
Governance and process changes centered on standardized document distribution, formalized query investigation and resolution workflows, and role-level responsibilities for invoice posting and client database updates. The narrative of responsibilities indicates Dynamics GP served as the transactional backbone for billing, accounts posting, and customer data governance within RWS Group.
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RWS Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, RWS Group implemented Hubspot Live Chat on its public website to provide real-time, web-based customer engagement. RWS Group, Hubspot Live Chat, Chatbots and Conversational AI, customer-facing website engagement clarifies the relationship between the company, the application, the Apps Category, and the business function served. The deployment is focused on embedding the Hubspot Live Chat widget into web pages to capture inbound visitor conversations and initiate proactive engagement flows.
Hubspot Live Chat functionality was configured to provide real-time messaging, visitor targeting through on-site triggers, and centralized conversation handling via the application inbox and transcript logging. Operational coverage centers on web customer service and commercial inquiry routing, enabling handoff of chat conversations between web support and sales teams within the Hubspot Live Chat environment. Governance emphasis is on channel consolidation for web interactions and standardizing web engagement workflows rather than system-to-system integrations.
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RWS Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, RWS Group implemented Microsoft 365 as a centralized Collaboration platform, and public site references show Microsoft 365 in use on the RWS website. The deployment was intended to standardize cloud collaboration capabilities across corporate functions in the professional services firm.
The Microsoft 365 deployment centers on core Collaboration capabilities, including Exchange Online for cloud email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous team collaboration, OneDrive for Business for personal file sync, and Azure Active Directory for identity and access management. Typical configuration elements aligned with this deployment include tenant-level site and team provisioning, document library and permissions configuration, mailbox and calendar consolidation, and client provisioning for desktop and mobile productivity.
Operational governance is expressed through a centralized tenancy model managed via Azure Active Directory with role based administration and platform configuration for document lifecycle and collaboration policies. The implementation narrative emphasizes platform level security and compliance controls native to Microsoft 365, and positions the application to support enterprise collaboration workflows across RWS Group business functions.
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RWS Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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RWS Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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RWS Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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RWS Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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RWS Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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RWS Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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RWS Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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RWS Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at RWS Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by RWS Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RWS Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RWS Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD RWS Group Technographics
RWS Group is a Professional Services organization based in United Kingdom,
with around 7649 employees and annual revenues of $897.1 million.
RWS Group operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Hubspot Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
RWS Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and HubSpot.
RWS Group recently adopted applications including
Microsoft Azure Blob Storage in 2022, SDL Tridion in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RWS Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RWS Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RWS Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.