Saba
level 1 Shop AF24 Canberra Centre 148 Bunda Street,
Canberra, 2601, ACT,
Australia
Canberra, 2601, ACT,
Australia
61 18 0044-1739
Retail
Saba Technographics
Saba Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Saba and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Saba employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Saba has purchased the following applications: Adyen for Payment Processing in 2022, Zendesk Chat for Chatbots and Conversational AI in 2018, Algolia Search for Application, Web and Enterprise Search in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Saba is running and its propensity to invest more and deepen its relationship with Adyen , Block (ex Square, Inc) , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Saba revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Saba intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Saba Tech Stack and Enterprise Applications
Saba ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, Saba implemented Adyen on its public ecommerce site, deploying the Adyen platform to handle Payment Processing for online transactions across its Australian retail operations. The implementation positions Adyen as the primary payment gateway for customer-facing checkout flows and payment authorization within Saba's web storefront.
Configuration work focused on standard Payment Processing capabilities of the platform, including payment gateway routing, card tokenization for stored credentials, authentication layers such as 3D Secure, and settlement and reporting capabilities. Adyen was configured to support authorization and capture workflows and to centralize transaction records for downstream reconciliation.
The deployment integrated Adyen directly into the website checkout experience, aligning front-end payment pages with back-office payment operations and finance workflows. Operational scope centers on ecommerce sales and customer service interactions, with payment operations teams managing daily reconciliation, settlements, and dispute handling tied to Adyen transaction data.
Governance and process changes emphasized centralized payment operations and clear ownership for reconciliation and chargeback workflows, and the rollout was executed as an ecommerce site integration. The implementation narrative is focused on Saba Adyen Payment Processing delivering a consolidated online payments architecture for the retailer.
|
|
|
|
|
Payment Processing | ERP |
|
2022 | 2022 |
|
|
|
|
|
Payment Processing | ERP |
|
2022 | 2022 |
|
Saba AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Saba implemented Zendesk Chat on its public website. Saba is a 500 employee Australian retail company and deployed Zendesk Chat within its Chatbots and Conversational AI footprint to support online customer interactions and site-based inquiries.
Zendesk Chat was deployed as a web chat widget delivering real-time messaging, agent routing, proactive chat triggers and canned responses, aligned with typical Chatbots and Conversational AI capabilities. Configuration emphasized routing to customer service workflows, capture of visitor context and chat transcripts to provide agents with conversational context during sessions.
Operational coverage focused on customer service and e-commerce teams managing website inquiries, with governance overseen by support operations and web channel owners. The implementation architecture centers on client-side embedding of the Zendesk Chat web widget on https://www.saba.com.au/, enabling conversational routing and agent-assisted chat across the public site.
|
Saba Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2022 | 2022 |
In 2022, Saba implemented Algolia Search on their public website. The engagement positions Algolia Search as the Application, Web and Enterprise Search capability for on-site product discovery, aligning Saba Algolia Search Application, Web and Enterprise Search to customer-facing search and merchandising workflows.
The implementation centers on front-end search widgets and server-side indexing of the product catalog, using Algolia Search features such as relevance tuning, faceted navigation, synonyms management, and typo tolerance to improve query handling. Operational coverage includes the e-commerce and merchandising teams who manage search relevance and content signals, while analytics instrumentation supports iterative tuning of ranking and facet configurations.
|
Saba eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
eCommerce | eCommerce |
|
2013 | 2013 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2015 | 2015 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2022 | 2022 |
|
Saba CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Saba TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2022 | 2022 |
|
Saba IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Saba CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Saba
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Saba Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Saba IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Saba digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Saba Technographics
Saba is a Retail organization based in Australia,
with around 500 employees and annual revenues of $100.0 million.
Saba operates a diverse technology stack with applications such as
Adyen, Zendesk Chat and Algolia Search,
covering areas like Payment Processing, Chatbots and Conversational AI and Application, Web and Enterprise Search.
Saba has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adyen, Zendesk and Algolia.
Saba recently adopted applications including
Adyen in 2022, Block Afterpay in 2022 and Klarna Payments in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Saba’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Saba’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Saba technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.