Los Angeles, 90026-3225, CA,
United States
Sage Vegan Bistro Echo Park Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sage Vegan Bistro Echo Park and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 Sage Vegan Bistro Echo Park employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sage Vegan Bistro Echo Park has purchased the following applications: Brightcove for Audio Video and Web Conferencing in 2023, Opinyin CX Insights for Customer Experience in 2024, New Relic APM for Application Performance Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sage Vegan Bistro Echo Park is running and its propensity to invest more and deepen its relationship with Brightcove , Opinyin , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sage Vegan Bistro Echo Park revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sage Vegan Bistro Echo Park intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Brightcove | Legacy | Brightcove | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Opinyin | Legacy | Opinyin CX Insights | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024, Sage Vegan Bistro Echo Park deployed Opinyin CX Insights in a Customer Experience deployment as the Opinyin App inside Sage Publishing's Freshdesk environment to capture NPS, CES and CSAT and to enable AI driven text analytics for customer service teams. The initial rollout targeted North America with an extension to global coverage, focusing on customer service personnel and supervisory roles.
Opinyin CX Insights was configured to provide survey orchestration for NPS, CES and CSAT capture, automated survey triggers tied to ticket events, and AI driven text analytics that extract themes, sentiment and root cause signals. The implementation included Opinyin's Comparative Linguistic Analysis Score, CLAS, as a comparative scoring capability, and delivered real time dashboards tailored for agents, supervisors and managers to monitor CX drivers.
The system was embedded as an Opinyin App within Freshdesk, enabling in ticket survey delivery and dashboard access inside the existing customer service workflow. Operational coverage encompassed customer service departments and workflows for frontline ticket resolution, quality review and supervisory escalation across the North America and global rollout footprint.
Governance centered on operationalizing dashboards into agent and supervisory workflows so teams could act on surfaced CX drivers, with rollout sequencing aligned to service teams. The deployment explicitly improved survey response rates, increased confidence in scoring via CLAS, and provided agents, supervisors and managers with real time operational intelligence to inform service actions.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Apps Development | PaaS |
|
2023 | 2023 |
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