salaUno
Col Roma Merida #204,
Mexico City, 6700, Mexico Cit,
Mexico
Mexico City, 6700, Mexico Cit,
Mexico
52 55 4163 7555
Healthcare
salaUno Technographics
salaUno Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by salaUno and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 270 salaUno employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that salaUno has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Facebook Chat for Chatbots and Conversational AI in 2019, Talkdesk Enterprise Contact Center Platform for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems salaUno is running and its propensity to invest more and deepen its relationship with Oracle , Conekta , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing salaUno revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for salaUno intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
salaUno Tech Stack and Enterprise Applications
salaUno ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, salaUno implemented Oracle NetSuite ERP as its core financial system, aligning the deployment with the ERP Financial category for the Mexico-based healthcare provider. The implementation covered the company level ERP footprint for a mid-market organization of roughly 270 employees, establishing a cloud-based financial backbone to support accounting and billing operations across its clinics.
The Oracle NetSuite ERP configuration emphasized finance modules common to ERP Financial deployments, including general ledger, accounts payable, accounts receivable, billing and financial reporting, with programmatic extensions and ongoing management and programming to adapt workflows. Management and programming of ERP and CRM were explicit responsibilities, indicating sustained configuration, scripting and business rule automation to support healthcare billing and revenue processes.
Integrations included a direct application relationship with Salesforce for CRM, with synchronized customer and sales master data and transactional handoffs between Salesforce and Oracle NetSuite ERP to support order to cash and billing orchestration. The architecture uses NetSuite SaaS characteristics for centralized transactional processing while exchanging customer and sales objects with Salesforce, enabling coordinated finance and commercial operations.
Governance centered on shared master data and change control for programmed extensions, with finance and sales identified as principal business functions impacted by the Oracle NetSuite ERP implementation. Operational coverage remained Mexico focused, with rollout and ongoing management emphasizing configuration governance and scripted customization rather than discrete onsite infrastructure management.
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Payment Processing | ERP |
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2021 | 2021 |
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salaUno AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Facebook Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, salaUno deployed Facebook Chat on their public website to open a direct patient messaging channel for appointment inquiries and basic patient engagement. salaUno's use of Facebook Chat, a Chatbots and Conversational AI application, supports patient engagement and customer support functions. The implementation is delivered as an embedded browser chat widget that connects to Facebook messaging infrastructure to enable asynchronous conversations and message threading.
Implementation focused on configuring the web chat widget, standard welcome and fallback message flows, and agent handoff to social media and patient support staff, reflecting typical Chatbots and Conversational AI workflows. The solution operates on the website front end while relying on Facebook's messaging backend for persistence and delivery, with operational ownership held by customer-facing teams. Governance emphasized channel moderation, message routing, and scripted response maintenance, and rollout centered on embedding Facebook Chat into public site contact points rather than extensive back office integration.
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salaUno CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Zendesk Service | Talkdesk Enterprise Contact Center Platform | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, salaUno implemented Talkdesk Enterprise Contact Center Platform to provide real time visibility into service levels and agent productivity. The project replaced Zendesk Service and was executed in less than two months to meet a requirement to align marketing strategy with contact center operations using Salesforce as the primary CRM and orchestration tool.
Deployment focused on Call Center capabilities, with configuration centered on real time reporting, agent productivity monitoring, and agent desktop workflows to support qualification of inbound leads. Talkdesk Enterprise Contact Center Platform was used to instrument service level monitoring and productivity dashboards that directly supported operational decision making and sales qualification workflows.
Integrations included a direct operational link to Salesforce to surface lead qualification signals and align marketing campaigns with contact center routing and follow up. The implementation affected marketing, sales, and contact center operations at salaUno in Mexico, consolidating customer engagement signals into a unified contact center and CRM workflow.
Governance emphasized cross functional alignment between marketing and contact center management, with rollout and operational handoff compressed into a sub two month timeline. Reported outcomes from the engagement included improved service levels, reduced errors, and a reorientation of sales efforts toward more qualified leads.
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CRM | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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salaUno IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at salaUno
| First Name | Last Name | Title | Function | Department | Phone | |
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Co-founder and Director IT | Director | Finance | |
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Manager of Corporate Strategy | Manager | Finance | |
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Operations Manager | Manager | Finance | |
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Marketing & Sales Manager | Manager | Marketing | |
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Director of operations | Director | Finance | |
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co-CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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Human Resources Director | Director | HR | |
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Architect of IT systems | Manager | IT | |
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Commercial Director | Director | Finance | |
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Apps Being Evaluated by salaUno Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from salaUno IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the salaUno digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD salaUno Technographics
salaUno is a Healthcare organization based in Mexico,
with around 270 employees and annual revenues of $20.0 million.
salaUno operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Facebook Chat and Talkdesk Enterprise Contact Center Platform,
covering areas like ERP Financial, Chatbots and Conversational AI and Call Center.
salaUno has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Facebook and Talkdesk.
salaUno recently adopted applications including
Conekta in 2021, Salesforce Marketing Cloud in 2021 and Microsoft Azure CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of salaUno’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates salaUno’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete salaUno technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.