Mexico City, 6700, Mexico Cit,
Mexico
salaUno Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by salaUno and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 270 salaUno employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that salaUno has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Facebook Chat for Chatbots and Conversational AI in 2019, Talkdesk Enterprise Contact Center Platform for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems salaUno is running and its propensity to invest more and deepen its relationship with Oracle , Conekta , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing salaUno revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for salaUno intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Facebook Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, salaUno deployed Facebook Chat on their public website to open a direct patient messaging channel for appointment inquiries and basic patient engagement. salaUno's use of Facebook Chat, a Chatbots and Conversational AI application, supports patient engagement and customer support functions. The implementation is delivered as an embedded browser chat widget that connects to Facebook messaging infrastructure to enable asynchronous conversations and message threading.
Implementation focused on configuring the web chat widget, standard welcome and fallback message flows, and agent handoff to social media and patient support staff, reflecting typical Chatbots and Conversational AI workflows. The solution operates on the website front end while relying on Facebook's messaging backend for persistence and delivery, with operational ownership held by customer-facing teams. Governance emphasized channel moderation, message routing, and scripted response maintenance, and rollout centered on embedding Facebook Chat into public site contact points rather than extensive back office integration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Zendesk Service | Talkdesk Enterprise Contact Center Platform | Call Center | CRM | n/a | 2017 | 2017 |
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CRM | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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