List of Talkdesk Enterprise Contact Center Platform Customers
Talkdesk
120 Hawthorne Ave,
Palo Alto, 94301, CA,
United States
Palo Alto, 94301, CA,
United States
1 844-332-2859
Professional Services
2000
$290M
Since 2010, our global team of researchers has been studying Talkdesk Enterprise Contact Center Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Enterprise Contact Center Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Enterprise Contact Center Platform for Call Center include: MercadoLibre, a Uruguay based Retail organisation with 84207 employees and revenues of $20.78 billion, The Scotts Company, a United States based Consumer Packaged Goods organisation with 4700 employees and revenues of $2.00 billion, Zumiez, a United States based Retail organisation with 2500 employees and revenues of $1.13 billion, SeaWorld San Diego, a United States based Leisure and Hospitality organisation with 2750 employees and revenues of $1.00 billion, United Parks & Resorts, a United States based Leisure and Hospitality organisation with 3300 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Enterprise Contact Center Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Talkdesk Enterprise Contact Center Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Activate Learning | Education | 1964 | $460M | United Kingdom | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2024 | n/a |
In 2024, Activate Learning deployed Talkdesk Enterprise Contact Center Platform on its website. The deployment uses Talkdesk Enterprise Contact Center Platform within the Call Center category to centralize inbound contacts originating from web channels and public site interaction points for student and external stakeholder engagement.
Configuration emphasized core Call Center capabilities typical for enterprise contact handling, including interactive voice response IVR, automatic call distribution ACD, skill based routing, unified agent consoles, and real time reporting dashboards. The implementation included configuration of queue management and routing rules to align interactions to role based agent skills and scripted workflows for consistent service handling.
The Talkdesk Enterprise Contact Center Platform is surfaced via a website integration that captures web initiated contacts and routes them into centralized contact queues and agent consoles. Specific third party integrations are not listed in source material, the observable integration point is the public website widget and web channel routing into the Talkdesk platform, enabling unified handling of web and voice touchpoints.
Operational governance focused on standardizing contact handling workflows and administrative controls for routing, monitoring, and reporting across student facing services and support functions. Rollout documentation in public site markup indicates an embedded, site level deployment strategy that centralizes contact intake and operational visibility within the contact center platform.
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Acxiom | Professional Services | 3650 | $650M | United States | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2018 | n/a |
In 2018, Acxiom implemented Talkdesk Enterprise Contact Center Platform to replace Avaya Aura. The deployment targeted the Call Center category, driven by a need for real-time reports, integrations with top business tools and access to AppConnect partners to modernize contact handling.
Talkdesk Enterprise Contact Center Platform was configured to centralize contact workflows, provide real-time operational reporting and dashboards, and standardize agent desktop interactions common to enterprise call centers. The implementation emphasized in-platform reporting and AppConnect integrations to enable upstream and downstream data flows with business applications. Configuration work focused on routing logic, agent call handling, and visibility into queue performance through the platform's reporting capabilities.
Integrations leveraged Talkdesk AppConnect partners and connectors to link the contact center with Acxiom's broader business tools, enabling contextual handoffs and a unified agent view. Operational scope centered on internal support functions, intending to transform the company internal support experience and embed a culture of customer excellence across support teams. Governance included establishing new reporting cadences and integration oversight to manage AppConnect usage and operational workflows.
The move from Avaya Aura to Talkdesk Enterprise Contact Center Platform delivered the explicitly stated goals of establishing a strong culture of customer excellence and transforming Acxiom's internal support experience. Real-time reports and platform integrations were core enablers of those outcomes.
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Acxiom UK | Professional Services | 100 | $15M | United Kingdom | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2018 | n/a |
In 2018, Acxiom UK implemented Talkdesk Enterprise Contact Center Platform, replacing Avaya Aura to modernize its contact center capabilities. The Call Center deployment was scoped to centralize customer support workflows and improve the internal support experience for IT Operations and customer service teams.
The Talkdesk Enterprise Contact Center Platform implementation emphasized real-time reporting, queue and routing controls, and integrations through AppConnect to connect with top business tools. Configuration focused on unified interaction reporting and routing automation to support workforce routing, escalation workflows, and event-level visibility across voice interactions.
Operational governance was led by IT Operations, with reporting and integrated workflows used to establish a stronger culture of customer excellence and to transform internal support processes. As stated by Brandon Turner, Senior Manager of IT Operations, "This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk," reflecting the implementation objective to embed analytics-driven service operations and tighter application integrations.
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Adore Me | Retail | 350 | $45M | United States | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2019 | n/a |
In 2019, Adore Me deployed Talkdesk Enterprise Contact Center Platform as its primary Call Center application to expand customer service operations and support retail growth. Adore Me selected Talkdesk Enterprise Contact Center Platform for customer service because of its cloud native architecture and ability to scale agent capacity quickly, aligning the company, the application, the Call Center category and customer engagement functions.
The deployment targeted two existing Philippines contact centers with a planned doubling of seat count over the following 12 months, and included provisions to add stand by agents and remote agents in multiple locations. The cloud native architecture was used to enable rapid agent provisioning, elastic scaling of seats as business needs change, and to support Adore Me as it transitions from an online only retailer toward opening over 300 brick and mortar stores over five years.
Functional modules implemented included Talkdesk for Zendesk to enable CRM integration, automated ticket creation, data updates and agent screen pops, and Talkdesk Quality Management for voice analytics and customer sentiment analysis. The implementation emphasized robust reporting and agent monitoring capabilities, real time reporting for visibility into inbound traffic, and click based customization to configure routing, automations and agent workflows without code.
Operational scope covered customer service and customer engagement teams across contact center sites in the Philippines and remote agent populations, with direct impact on contact center operations and retail support functions. Governance and process changes centered on configuring workflows and monitoring through Talkdesk tools, enabling frontline managers to activate agents and adjust queue handling in response to seasonal inbound spikes.
Adore Me expected improved contact center efficiency and enhanced business intelligence into agent activity and customer satisfaction through Talkdesk Quality Management and reporting. The combination of CRM automation and scalable agent provisioning was positioned to help Adore Me react to seasonal traffic spikes and support ongoing brand expansion efforts.
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Aligned Modern Health | Healthcare | 10 | $1M | United States | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2022 | n/a |
In 2022, Aligned Modern Health deployed Talkdesk Enterprise Contact Center Platform on its website. The Talkdesk Enterprise Contact Center Platform is serving as a Call Center solution to centralize inbound voice and web contact handling for a small clinical operations team of roughly 10 employees, using a cloud hosted SaaS delivery model with web embedding to capture patient contacts and route them to agents.
Configuration emphasized core Call Center modules including automatic call distribution, interactive voice response, call recording, agent desktop and basic analytics, aligned to patient intake and appointment scheduling workflows. Operational coverage is focused on customer support and front desk functions, with a phased agent onboarding approach and governance centered on scripted routing, shift scheduling and quality monitoring to standardize call handling.
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Healthcare | 118 | $12M | United States | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2022 | n/a |
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Professional Services | 175 | $20M | Poland | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2022 | n/a |
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Leisure and Hospitality | 120 | $30M | United States | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2022 | n/a |
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Banking and Financial Services | 250 | $20M | Philippines | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2022 | n/a |
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Professional Services | 400 | $65M | United States | Talkdesk | Talkdesk Enterprise Contact Center Platform | Call Center | 2022 | n/a |
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Buyer Intent: Companies Evaluating Talkdesk Enterprise Contact Center Platform
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Talkdesk Enterprise Contact Center Platform Coverage
Talkdesk Enterprise Contact Center Platform is a Call Center solution from Talkdesk.
Companies worldwide use Talkdesk Enterprise Contact Center Platform, from small firms to large enterprises across 21+ industries.
Organizations such as MercadoLibre, The Scotts Company, Zumiez, SeaWorld San Diego and United Parks & Resorts are recorded users of
Talkdesk Enterprise Contact Center Platform for Call Center.
Companies using Talkdesk Enterprise Contact Center Platform are most concentrated in Retail, Consumer Packaged Goods and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Talkdesk Enterprise Contact Center Platform are most concentrated in Uruguay and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Talkdesk Enterprise Contact Center Platform across Americas, EMEA, and APAC.
Companies using Talkdesk Enterprise Contact Center Platform range from small businesses with 0-100 employees - 40%, to mid-sized firms with 101-1,000 employees - 38.18%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 1.82%.
Customers of Talkdesk Enterprise Contact Center Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Talkdesk Enterprise Contact Center Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.