Austin, 78728, TX,
United States
Salient Systems Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Salient Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Salient Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Salient Systems has purchased the following applications: Zoominfo Platform for Account Based Marketing in 2022, Atlassian Jira Service Desk for IT Service Management in 2021, SMTP2GO for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Salient Systems is running and its propensity to invest more and deepen its relationship with Zoominfo , Zendesk , NextRoll or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Salient Systems revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Salient Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2022 | 2022 |
In 2022, Salient Systems deployed Zoominfo Platform to support Account Based Marketing on its website. The Zoominfo Platform is embedded in public-facing pages to enable visitor identification, contact enrichment, and account targeting workflows that align with Account Based Marketing practice. Implementation focused on instrumenting website lead capture to surface firmographic and contact intelligence at the point of visitor engagement and to flag named accounts for follow up by commercial teams.
Operational ownership of the Zoominfo Platform rests with marketing and sales functions, who use the platform to qualify contacts and prioritize outreach within professional services engagements. The deployment emphasized configuration of account segments, enrichment rules, and website-triggered qualification workflows, and it served as a source of account and contact intelligence to inform outbound and website personalization efforts. Governance focused on data use policies and role based access to intelligence, aligning platform signals to existing marketing qualification processes.
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Salient Systems implemented Atlassian Jira Service Desk for IT Service Management. The Atlassian Jira Service Desk instance is published on the company's public website and functions as a customer facing service portal to capture external client requests and internal support tickets. The deployment is configured to match the operational scale of a 130 employee professional services firm while exposing the service desk via web based intake.
Configuration focuses on ticketing, service request management, incident lifecycle workflows, SLA tracking, and a self service portal for request deflection. Governance and operations are organized around role based queues, request types, and workflow states to support IT and customer support business functions. The implementation positions Atlassian Jira Service Desk as the core IT Service Management application for incident and request orchestration.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SMTP2GO | Legacy | SMTP2GO | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Salient Systems deployed SMTP2GO to handle outbound messaging from its public website. Salient Systems implemented SMTP2GO as its Transactional Email provider to manage application-driven and customer-facing messages.
The SMTP2GO implementation was configured as an SMTP relay for the website, provisioning SMTP credentials and relay endpoints to route transactional mail such as contact form responses, system notifications, and account correspondence. Standard Transactional Email capabilities including queuing, retry logic, bounce handling, and delivery status reporting were enabled to support reliable delivery and monitoring.
Integration was concentrated on the website sending layer, with SMTP2GO coordinating message delivery between the web server and application components. Email authentication controls such as SPF and DKIM signing and centralized SMTP credential management were applied as part of the configuration to align with deliverability best practices.
Operational ownership sat with the web and IT team who managed configuration, monitoring, and sending policies, using SMTP2GO dashboards for delivery visibility and logging. The rollout scope is focused on the public website and its customer communication workflows rather than broad enterprise system integration.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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