Sam's Club
2101 Se Simple Savings Dr,
Bentonville, 72712, AR,
United States
Bentonville, 72712, AR,
United States
1 479-273-4000
Retail
Sam's Club Technographics
Sam's Club Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sam's Club and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Sam's Club employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sam's Club has purchased the following applications: Affirm for Payment Processing in 2021, Execupay PlatinumHCM Applicant Tracking for Applicant Tracking System in 2014, ServiceChannel for Facility Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sam's Club is running and its propensity to invest more and deepen its relationship with Affirm , Execupay , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sam's Club revenues, which have grown to $84.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sam's Club intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sam's Club Tech Stack and Enterprise Applications
Sam's Club ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Affirm | Legacy | Affirm | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Sam's Club integrated Affirm into its web checkout to add consumer financing and alternate payment options. The implementation uses Affirm in the Payment Processing category to enable buy now pay later and installment payment flows across the retailer's online storefront, with Affirm explicitly referenced as the application provider.
The implementation centers on client-side checkout integration and server-side payment orchestration, with Affirm's hosted checkout components embedded into SamsClub.com and merchant APIs used for order capture, authorization, and settlement. Functional capabilities implemented align with Payment Processing expectations, including checkout financing, payment authorization, merchant settlement, and underwriting workflows provided by Affirm.
Operational coverage is focused on ecommerce checkout and spans payments operations, ecommerce product teams, and finance for reconciliation and settlement processes. The integration of Affirm into Sam's Club's online payment flow positions Affirm as the payment processor for selected checkout financing options, with the application name Affirm restated as the integrated solution.
Governance and operational workflow changes included configuring payment option visibility, reconciled settlement workflows, and customer service handling for installment accounts, managed by Sam's Club payments and finance teams. The rollout was executed on the SamsClub.com website and emphasizes ongoing configuration and operational coordination between the retailer and Affirm.
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Sam's Club HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Execupay | Legacy | Execupay PlatinumHCM Applicant Tracking | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Sam's Club provisioned Execupay PlatinumHCM Applicant Tracking as part of a white labeled HR and payroll platform offered to its United States business members. Execupay PlatinumHCM Applicant Tracking, an Applicant Tracking System, is embedded within Execupay's platform that also delivers payroll, time and attendance, and tax filing capabilities to Sam's Club business customers.
The implementation context centered on a multi module SaaS platform where payroll, time and attendance, and tax filing were explicitly operated under the Sam's Club branded service. Applicant tracking functionality is included in the PlatinumHCM product set, so ATS capabilities for requisition management, candidate intake and candidate workflow automation are inferred as part of the deployed solution consistent with Applicant Tracking System functionality.
Operational coverage focused on Sam's Club business members across the United States, aligning HR and payroll service delivery with member onboarding and small business support channels. The arrangement positioned the Execupay platform to service payroll and HR administrative functions for small business customers while surfacing recruiting and applicant workflow capabilities through the Execupay PlatinumHCM Applicant Tracking module.
Governance and rollout emphasized white labeled provisioning and member facing service orchestration, with Sam's Club packaging Execupay's platform under its offering for small businesses. The public disclosure highlights payroll and time capabilities explicitly and indicates the broader PlatinumHCM suite, which includes Applicant Tracking System components, as part of the technical footprint used to simplify payroll and HR administration for Sam's Club business members.
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Benefits Administration | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2014 | 2014 |
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HR Compliance | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Sam's Club ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceChannel | Legacy | ServiceChannel | Facility Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, Sam's Club deployed ServiceChannel to centralize Facility Management across its network of 597 operating clubs and supply chain facilities in the United States and Puerto Rico. The initiative was led by the Senior Director of Facilities Maintenance to create a single platform for asset visibility, uptime management, and cost control tied directly to facilities maintenance operations.
ServiceChannel was implemented with core modules and capabilities that include the Asset Manager tool to house serialized asset records, system-wide asset tagging with make model and serial number resulting in 100% serialized tagging across North America, real-time work order management, a 24 7 call center and an extensive provider network. The deployment also used Scout provider optimization and condition based monitoring as part of a full lifecycle asset management approach, alongside defined KPIs and computerized maintenance management workflows to measure total cost of ownership and optimal uptime states for assets.
Operational coverage for the ServiceChannel implementation spans the entire Sam's Club fleet and supply chain sites, and leverages an ecosystem of roughly 4 000 providers across regions and trades to execute preventative maintenance and scoped work. The platform provides minute level updates on assets and work orders back to the facilities team, enabling centralized decision making and provider selection through the Scout capability which is included with ServiceChannel subscriptions.
Governance changes centered on standardizing asset tagging, defining asset level KPIs, and formalizing provider evaluation and contracting approaches to drive consistency across clubs. Explicit outcomes reported include $235K in annual savings by replacing three providers in three markets through Scout provider optimization, and a 38 percent increase in first time completion rates, supporting improved operational efficiency, cost control, and more forward looking FM program oversight.
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Sam's Club Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Sam's Club Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Sam's Club Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Sam's Club eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Sam's Club CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sam's Club ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2013 | 2014 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Sam's Club PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Sam's Club IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sam's Club CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Sam's Club Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2021 | 2021 |
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Sam's Club Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sam's Club
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sam's Club Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sam's Club IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sam's Club digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sam's Club Technographics
Sam's Club is a Retail organization based in United States,
with around 100000 employees and annual revenues of $84.30 billion.
Sam's Club operates a diverse technology stack with applications such as
Affirm, Execupay PlatinumHCM Applicant Tracking and ServiceChannel,
covering areas like Payment Processing, Applicant Tracking System and Facility Management.
Sam's Club has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Affirm, Execupay and ServiceChannel.
Sam's Club recently adopted applications including
ServiceChannel in 2022, Affirm in 2021 and Adobe Dynamic Media Classic (ex Adobe Scene7) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sam's Club’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sam's Club’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sam's Club technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.