Samsung Electronics Benelux
Evert van de Beekstraat 310,
Schiphol, 1118 CX,
Netherlands
Schiphol, 1118 CX,
Netherlands
31 88 141 61 00
Manufacturing
Samsung Electronics Benelux Technographics
Samsung Electronics Benelux Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung Electronics Benelux and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Samsung Electronics Benelux employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung Electronics Benelux has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2018, Adobe Dynamic Media Classic (ex Adobe Scene7) for Content Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung Electronics Benelux is running and its propensity to invest more and deepen its relationship with LivePerson , Insocial , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung Electronics Benelux revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung Electronics Benelux intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung Electronics Benelux Tech Stack and Enterprise Applications
Samsung Electronics Benelux AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Samsung Electronics Benelux deployed LivePerson Conversational Cloud to provide web based customer engagement using Chatbots and Conversational AI. LivePerson Conversational Cloud is embedded on Samsung's Netherlands website to handle real time messaging, automated conversational flows, and initial self service interactions.
The deployment leverages the vendor cloud hosted conversational platform and web messaging integration to surface chat on product and support pages, using bot orchestration, intent routing, session management, and escalation to human agents as core capabilities. Configuration work centered on conversational scripting, dialogue trees, and analytics within the LivePerson Conversational Cloud console, with centralized administration to manage content updates and escalation policies. Operational scope targets digital customer engagement and online support activities involving customer service and e-commerce teams for Samsung Electronics Benelux.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Samsung Electronics Benelux Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Samsung Electronics Benelux deployed Adobe Connect on its public website. Adobe Connect is being used as the primary Audio Video and Web Conferencing application to deliver browser-based meetings and hosted webinar sessions directly from samsung.com. The implementation places Adobe Connect front and center for web-embedded conferencing and on-demand session access.
The deployment follows a web-embedded architecture, enabling browser-only access with role-based host and attendee controls, persistent meeting rooms, recording, and screen-sharing capabilities typical of Adobe Connect. Operational coverage focuses on public-facing event delivery via the corporate website, supporting external customer and partner engagement workflows. Governance is enforced through application-level access controls and content management workflows to provision meeting rooms and manage recorded assets for publication.
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Samsung Electronics Benelux Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Dynamic Media Classic (ex Adobe Scene7) | Content Management | Content Management | n/a | 2015 | 2015 |
In 2015, Samsung Electronics Benelux deployed Adobe Dynamic Media Classic (ex Adobe Scene7) as a Content Management solution to manage and deliver rich media on its public website. The implementation targeted web-facing media workflows, centralizing high-resolution images and videos used on product pages and marketing microsites.
The Adobe Dynamic Media Classic (ex Adobe Scene7) deployment included core capabilities typical of the platform, including a centralized digital asset repository, automated renditions and on-the-fly image and video transformation, responsive image delivery, and template-driven media overlays. Configuration emphasized dynamic media rendering and automated format conversion to produce multiple sizes and codecs, enabling consistent media delivery across device form factors.
Integration points were focused on the Samsung Electronics Benelux website front end, where the application serves responsive media URLs and dynamic imagery for product catalogs and marketing pages. Operational ownership rested with digital marketing and e-commerce content teams, who adopted templated publish and approval workflows and centralized asset governance to streamline media updates and ensure consistent styling across the site.
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Samsung Electronics Benelux eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Samsung Electronics Benelux CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2010 | 2010 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Samsung Electronics Benelux ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Samsung Electronics Benelux PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Samsung Electronics Benelux IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Samsung Electronics Benelux
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Samsung Electronics Benelux Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung Electronics Benelux IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung Electronics Benelux digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Samsung Electronics Benelux Technographics
Samsung Electronics Benelux is a Manufacturing organization based in Netherlands,
with around 800 employees and annual revenues of $200.0 million.
Samsung Electronics Benelux operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Adobe Connect and Adobe Dynamic Media Classic (ex Adobe Scene7),
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Content Management.
Samsung Electronics Benelux has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson and Adobe Systems.
Samsung Electronics Benelux recently adopted applications including
Readpeak Platform in 2024, Cisco Webex Meetings in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung Electronics Benelux’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung Electronics Benelux’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung Electronics Benelux technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.