Samsung Electronics Device Solutions
1, Samsung-ro, Giheung-gu,
Yongin-si, 17113,
South Korea
Yongin-si, 17113,
South Korea
82 3 1200 1114
Manufacturing
Samsung Electronics Device Solutions Technographics
Samsung Electronics Device Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung Electronics Device Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Samsung Electronics Device Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung Electronics Device Solutions has purchased the following applications: In-House ERP for ERP Financial in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung Electronics Device Solutions is running and its propensity to invest more and deepen its relationship with In-House Applications , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung Electronics Device Solutions revenues, which have grown to $12.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung Electronics Device Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung Electronics Device Solutions Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP Financial Management | n/a | 2021 | 2022 |
In 2021, Samsung Electronics Device Solutions implemented the In-House ERP as an ERP Financial application. The In-House ERP, referred to internally as N-ERP, was rolled out to 120 offices worldwide with public expansion noted on April 10, 2022.
Implementation scope consolidated core enterprise functions including finance, human resources, manufacturing, supply chain, services and procurement into a single platform. Sales-related systems that previously operated separately were integrated into the In-House ERP to enable hardware and software product bundling and omni-channel order orchestration. Professional modules such as Transportation Management, Extended Warehouse Management and Supply Chain Collaboration were incorporated to support coordination with production and logistics partners.
The deployment architecture incorporated an in-memory database and a scale out architecture to accommodate large data volumes and rising analytics demand, with database operations executed in server memory to improve transaction and reporting throughput. Automation and intelligent processing layers were implemented with Robotic Process Automation, Optical Character Recognition and machine learning software infrastructures to minimize manual work and automate routine tasks. Samsung developed the N-ERP platform in collaboration with SAP and Samsung SDS to integrate enterprise capabilities into the in-house ERP solution.
Operational coverage spanned multiple business functions and regions, positioning the In-House ERP to support convergence strategies across sales, production and logistics. Governance adjustments centered on centralizing transactional processes and enabling partner collaboration workflows, with the platform positioned as a business platform to support the company’s next ten years of innovations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Samsung Electronics Device Solutions deployed LivePerson Conversational Cloud on its public website. LivePerson Conversational Cloud is used in the Chatbots and Conversational AI category to provide web based conversational engagement for Device Solutions product and support pages. The deployment is cloud hosted and focused on real time messaging between site visitors and Samsung agents or automated conversational flows.
The implementation leverages standard Chatbots and Conversational AI capabilities such as intent detection and automated messaging, session management, conversational routing, and bot to human handoff, coupled with an agent console for live conversation handling. Configuration emphasizes conversational flow design and message templates managed through the LivePerson Conversational Cloud administration console. Conversational analytics and reporting are used to monitor session volumes and tune intents.
Operational scope is the Samsung Device Solutions website, delivering customer engagement and support interactions directly on product pages and contact channels. Governance is centered on centralized administration within the LivePerson platform, with role based access to conversational configuration and analytics for support and digital teams. Ongoing operation relies on cloud orchestration and message routing rather than on premise infrastructure.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Samsung Electronics Device Solutions implemented Adobe Connect as its Audio Video and Web Conferencing solution. Samsung Electronics Device Solutions deployed Adobe Connect on the Device Solutions web presence to provide web conferencing for customer and partner engagement, positioning Adobe Connect as the public facing conferencing layer for event delivery and remote briefings.
The implementation leverages Adobe Connect capabilities common to the category, including persistent virtual meeting rooms, webinar hosting, screen sharing, session recording, breakout room and attendee moderation features, with browser based access for external audiences. The Adobe Connect instance is embedded into Samsung’s website architecture, providing a web integrated conferencing experience that aligns conferencing configuration with public content and event pages. Operational ownership appears aligned to corporate communications and Device Solutions marketing teams, emphasizing session moderation, access controls and content publishing workflows.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Samsung Electronics Device Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Samsung Electronics Device Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung Electronics Device Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung Electronics Device Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Samsung Electronics Device Solutions Technographics
Samsung Electronics Device Solutions is a Manufacturing organization based in South Korea,
with around 10000 employees and annual revenues of $12.00 billion.
Samsung Electronics Device Solutions operates a diverse technology stack with applications such as
In-House ERP, LivePerson Conversational Cloud and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Samsung Electronics Device Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, LivePerson and Adobe Systems.
Samsung Electronics Device Solutions recently adopted applications including
In-House ERP in 2021, DocuSign eSignature in 2021 and Bazaarvoice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung Electronics Device Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung Electronics Device Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung Electronics Device Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.