Samsung US
85 Challenger Rd,
Ridgefield Park, 7310, NJ,
United States
Ridgefield Park, 7310, NJ,
United States
1 800-726-7864
Manufacturing
Samsung US Technographics
Samsung US Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Samsung US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung US has purchased the following applications: Thomson Reuters OneSource Tax Provision for Tax Management in 2019, HireRight Employment Background Checks for BackGround Screening in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung US is running and its propensity to invest more and deepen its relationship with Thomson Reuters , HireRight , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung US revenues, which have grown to $36.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung US Tech Stack and Enterprise Applications
Samsung US ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thomson Reuters | Legacy | Thomson Reuters OneSource Tax Provision | Tax Management | ERP | n/a | 2019 | 2019 |
In 2019, Samsung US implemented Thomson Reuters OneSource Tax Provision for Tax Management across Samsung Electronics America and its subsidiaries. The deployment established a centralized tax provision environment to support consolidated federal tax return processes and to provide a single system for tax provisioning and effective tax rate calculation across corporate and subsidiary entities.
Thomson Reuters OneSource Tax Provision was configured to manage core Tax Management capabilities including consolidated tax provision and ETR development, coordinated intercompany tax sharing workflows, consolidated tax credits accounting, and support for federal and state compliance processes. The system was used to oversee both consolidated federal filings and the review of individual company federal and state returns, while supporting the forecast and financial reporting cycle through provision calculations and reserve entries.
Operational coverage explicitly included Samsung Electronics America and its subsidiaries in the United States, with OneSource used to coordinate the federal tax sharing of intercompany billing among subsidiaries and to centralize consolidation of the federal tax return. A separate BNA FA fixed assets implementation was maintained to house asset and depreciation data used by finance and tax staff, and OneSource was the central tool for provisioning and consolidated tax accounting while tax staff continued to manage state estimated and extension payment reviews.
Governance and process changes accompanied the rollout, including a streamlined directory system for consistent file storage and review, formalized review cycles for state and federal filings, and ongoing process enhancement projects to reduce reliance on spreadsheet driven workflows. Operational responsibility rested with the internal tax team, including management of two staff, who coordinated closely with business contacts for forecasted taxable income and ETR reasonableness, and who maintained consolidated ownership of tax credits and federal filing consolidation using Thomson Reuters OneSource Tax Provision.
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Samsung US HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HireRight | Legacy | HireRight Employment Background Checks | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, Samsung US implemented HireRight Employment Background Checks for BackGround Screening to support HR Operations during the candidate onboarding lifecycle. The implementation was administered from the San Jose, California HR operations team and was embedded into offer through first day workflows to ensure background screening was sequentially tied to hire completion.
HireRight Employment Background Checks was configured to be initiated from the HR onboarding queue, with HR operations staff initiating checks and tracking status as part of the hire completion process in Workday. New hire paperwork was issued via DocuSign, uploaded into Workday, and I 9 verification was completed through E Verify, creating a coordinated sequence of screening, documentation, and hire activation.
Operational coverage included HR operations, payroll and benefits touchpoints, new hire orientation, and direct coordination with IT, Security Badging, and Facilities to ensure seat assignment and first day setup. The workflow emphasized task tracking, candidate follow up to drive completion of screening and onboarding tasks, and a single point of contact model for new hires before and after their start date.
Governance changes accompanied the deployment, with improvement of processes, creation of standard operating procedures and a training manual, and definition of roles and responsibilities for teams involved in onboarding and offboarding. Those documented controls formalized the integration of HireRight Employment Background Checks into Samsung US onboarding operations and operationalized cross functional handoffs.
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BackGround Screening | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Recognition and Rewards Management | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Samsung US AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Samsung US deployed LivePerson Conversational Cloud on its public website to enable live conversational engagement. The LivePerson Conversational Cloud is used as the company’s Chatbots and Conversational AI layer for web-based customer interactions and digital support workflows.
The implementation leverages category-aligned capabilities common to Chatbots and Conversational AI platforms, including bot-driven conversational flows, natural language understanding for intent handling, agent escalation or handoff workflows, and session analytics for message performance. LivePerson Conversational Cloud is positioned to orchestrate automated and human-assisted conversations across web channels, aligning conversational design with customer support processes.
Operational scope is focused on the Samsung US website and addresses customer service and online sales support functions. Governance and operational ownership are organized around web channel support, with conversational workflows integrated into existing online support processes and web operations to manage customer engagement and handoff to human agents when required.
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Samsung US Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Samsung US Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Samsung US eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Samsung US CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2016 | 2016 |
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Samsung US ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Samsung US SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2021 | 2021 |
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Samsung US PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Samsung US IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Samsung US
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Human Resources Business Partner | Manager | HR | |
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Vice President - Financial Operations and Tax | VP | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Tax Manager | Manager | Finance | |
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Head of Talent Acquisition | Director | HR | |
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Director Talent Acquisition and Talent Development | Director | HR | |
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Senior Manager, Executive Talent Acquisition | Manager | HR | |
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Diversity Sourcer/Sr Sourcing Manager | Manager | Procurement | |
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Talent Acquisition Manager | Manager | HR | |
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Vice President, Employment Law | VP | HR | |
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Head of HR Vice President, Human Resources | Director | HR | |
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Vice President, HR Strategy & Planning | VP | HR | |
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Head of Talent Acquisition | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Senior Manager Talent Acquisition | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Head of Customer Care | Director | Customer Service | |
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Director Data Science, Engineering and CRM Operations | Director | IT | |
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Director of CRM | Director | Finance | |
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Senior Director CRM Data & Platforms | Director | IT | |
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Head of Corporate Marketing - Consumer Experience Group | Director | Marketing | |
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Director, CX Digital Transformation | Director | Customer Service | |
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Director of CX Process Innovation | Director | Customer Service | |
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Apps Being Evaluated by Samsung US Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung US IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung US digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Samsung US Technographics
Samsung US is a Manufacturing organization based in United States,
with around 11000 employees and annual revenues of $36.56 billion.
Samsung US operates a diverse technology stack with applications such as
Thomson Reuters OneSource Tax Provision, HireRight Employment Background Checks and LivePerson Conversational Cloud,
covering areas like Tax Management, BackGround Screening and Chatbots and Conversational AI.
Samsung US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Thomson Reuters, HireRight and LivePerson.
Samsung US recently adopted applications including
eClerx Market360 in 2024, uFlexReward in 2023 and BrightLine OTT Accelerator in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung US’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung US’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung US technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.