Sandwell Council
Sandwell Council House, Freeth St,
Oldbury, B69 3DE,
United Kingdom
Oldbury, B69 3DE,
United Kingdom
44 12 1368-1177
Government
Sandwell Council Technographics
Sandwell Council Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sandwell Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4118 Sandwell Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sandwell Council has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Oracle Cerner Millennium for Electronic Health Record in 2016, Datatrack SuperDirectory for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sandwell Council is running and its propensity to invest more and deepen its relationship with Oracle , OneAdvanced , Medtronic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sandwell Council revenues, which have grown to $561.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sandwell Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sandwell Council Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019, Sandwell Council implemented Oracle Cloud ERP. The deployment replaced Oracle E-Business Suite and established an ERP Financial platform to centralize the council's core financial processing and reporting.
Oracle Cloud ERP was configured to deliver standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, procurement controls, asset management and financial reporting. Configuration activity focused on role based access and financial control frameworks aligned to high availability, reliability and security objectives for the finance function.
Operational coverage incorporated a formal support structure with 1st, 2nd and 3rd line teams, led by a Head of Oracle Support responsible for recruitment, coaching and training. The Head of Oracle Support acted as primary point of contact between Sandwell Council and third party service providers, and managed incident, problem and change workflows, using a monthly reporting pack that consolidates Incident/Problem and Change metrics.
Governance centered on a Target Operating Model built on ITIL practices and an Oracle Fusion Board to prioritise Oracle Cloud initiatives. Responsibilities included ownership of audit, risk and security initiatives, quarterly patching coordination, SLA and KPI reviews with service providers, escalation management for Oracle and third party providers, and management of Capex and Opex budgets for Oracle Fusion.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cerner Millennium | Electronic Health Record | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, Sandwell Council implemented Oracle Cerner Millennium. The Oracle Cerner Millennium Electronic Health Record was deployed to centralize clinical workflows, patient administration, and electronic patient records across acute care services managed by the trust.
Configuration work emphasized core Electronic Health Record capabilities common to acute EPR projects, including clinical documentation, order communications, medication administration workflows, and patient administration functionality. Implementation activities also covered configuration of user roles, clinical templates, and scheduling logic to align the application with local care pathways.
Integration testing was a defined focus, with an Interface Test Lead assigned at Sandwell and West Birmingham Hospitals NHS Trust from Feb 2017 to Nov 2017, conducting end to end validation of interfaces with the existing PAS and with other clinical systems. The testing program exercised message flows and interface engine workflows to ensure data consistency between Oracle Cerner Millennium and system-of-record clinical applications.
Governance for the rollout included formal interface test plans, coordination between clinical system owners and the EHR team, and staged verification of integrations before broader clinical adoption. The documented testing leadership role and multi-month test window indicate a deliberate emphasis on interface stability and operational readiness prior to live use of Oracle Cerner Millennium.
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Patient Management | ERP Services and Operations |
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2021 | 2021 |
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Patient Management | ERP Services and Operations |
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2018 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Datatrack | Legacy | Datatrack SuperDirectory | Call Center | CRM | n/a | 2017 | 2017 |
In 2017 Sandwell & West Birmingham NHS Trust implemented Datatrack SuperDirectory to centralise and automatically update staff contact records for its contact centre operations. The Datatrack SuperDirectory deployment targeted the trust's Call Center and switchboard use case in the United Kingdom, with explicit goals of speeding incoming call handling and promoting a consistent professional image.
The implementation established a centralised staff contact directory provisioned for switchboard agents and contact centre teams, with automated synchronization workflows to keep phone numbers and role information current. Functional capabilities implemented included rapid directory lookup and search for call handlers, visibility controls based on organizational role, and automated record updates to reduce manual maintenance. Configuration work focused on mapping organizational units and job roles to directory attributes and tailoring search and display templates used by switchboard staff.
Operational coverage concentrated on the trust's contact centre and switchboard teams, with the directory embedded into incoming call handling and front line reception workflows. Governance emphasized central ownership and standardisation of contact data to ensure consistent caller experience across the trust, and rollout sequencing aligned to contact centre operations. Outcomes described by the deployment include faster incoming call handling and a strengthened professional image for the trust.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sandwell Council
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sandwell Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sandwell Council Technographics
Sandwell Council is a Government organization based in United Kingdom,
with around 4118 employees and annual revenues of $561.0 million.
Sandwell Council operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cerner Millennium and Datatrack SuperDirectory,
covering areas like ERP Financial, Electronic Health Record and Call Center.
Sandwell Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Datatrack.
Sandwell Council recently adopted applications including
OneAdvanced Odyssey in 2021, Amazon EC2 in 2020 and Oracle Cloud ERP in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sandwell Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sandwell Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sandwell Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.