AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Sanlam Private Wealth Tech Stack and Enterprise Applications

Sanlam Private Wealth HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Scorebuddy Legacy Scorebuddy Call Center Quality Assurance Workforce Management HCM n/a 2025 2025
In 2025, Sanlam Private Wealth implemented Scorebuddy Call Center Quality Assurance in its client resolution and contact centre operations in South Africa. The deployment is categorized as Workforce Management and targeted standardization of quality assurance practices to increase consistency across teams and support higher customer satisfaction scores. Sanlam Private Wealth used the implementation to centralize QA governance for client-facing contact workflows within its insurance operations. The implementation leveraged Scorebuddy Call Center Quality Assurance scorecards and analytics capabilities to codify evaluation criteria and create a single source of truth for agent assessments. Configuration work focused on role-based scorecards for client resolution agents, evaluation workflows for coaching and calibration, and dashboarding to surface trends for quality managers. These functional modules established repeatable QA cycles and automated parts of the evaluator workflow consistent with Workforce Management practices. Operational scope covered the client resolution department and broader contact centre operations in South Africa, with governance changes to embed standardized QA processes, regular evaluator calibration, and structured review cadences. Business functions impacted included contact centre quality assurance, agent coaching, and frontline customer service management. The program was positioned to increase consistency across teams and to boost CSAT through analytics-driven feedback and standardized scorecard assessments.
Sanlam Private Wealth Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
Sanlam Private Wealth Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft SharePoint Enterprise Content Management Content Management n/a 2015 2015
Sanlam Private Wealth CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Tag Management CRM 2014 2014
Sanlam Private Wealth Investment Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Portfolio and Investment Management Investment Management 2020 2020
Portfolio and Investment Management Investment Management 2014 2014
Sanlam Private Wealth IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2020 2020
Digital Workspace IaaS 2014 2014
Sanlam Private Wealth CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022

IT Decision Makers and Key Stakeholders at Sanlam Private Wealth

First Name Last Name Title Function Department Email Phone
Fund Accountant Manager Finance
Senior Fund Administrator Manager Investment
Head of Information Technology Operations Director IT
Chief Executive Officer CXO Finance

Apps Being Evaluated by Sanlam Private Wealth Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sanlam Private Wealth IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sanlam Private Wealth digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Sanlam Private Wealth Technographics
Sanlam Private Wealth is a Insurance organization based in South Africa, with around 310 employees and annual revenues of $30.0 million.
Sanlam Private Wealth operates a diverse technology stack with applications such as Scorebuddy Call Center Quality Assurance, Slack Connect and Microsoft SharePoint, covering areas like Workforce Management, Collaboration and Enterprise Content Management.
Sanlam Private Wealth has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Scorebuddy, Salesforce and Microsoft.
Sanlam Private Wealth recently adopted applications including Scorebuddy Call Center Quality Assurance in 2025, Slack Connect in 2022 and Microsoft Entra ID (formerly Azure Active Directory) in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sanlam Private Wealth’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Sanlam Private Wealth’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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