List of Scorebuddy Call Center Quality Assurance Customers
Scorebuddy UK
2456, 182-184 High Street,
London, E6 2JA,
United Kingdom
London, E6 2JA,
United Kingdom
44 20 3514-0415
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying Scorebuddy Call Center Quality Assurance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Scorebuddy Call Center Quality Assurance for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Scorebuddy Call Center Quality Assurance for Workforce Management include: Inchcape, a United Kingdom based Automotive organisation with 17588 employees and revenues of $12.04 billion, BenefitMall, a United States based Insurance organisation with 1200 employees and revenues of $150.0 million, Intercom Ireland, a Ireland based Communications organisation with 400 employees and revenues of $100.0 million, Sanlam Private Wealth, a South Africa based Insurance organisation with 310 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Scorebuddy Call Center Quality Assurance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Scorebuddy Call Center Quality Assurance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
BenefitMall | Insurance | 1200 | $150M | United States | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2025 | n/a |
In 2025, BenefitMall implemented Scorebuddy Call Center Quality Assurance to modernize its contact centre QA for customer service and CRM operations in the United States. The deployment aligned with Workforce Management objectives, centralizing quality scoring, evaluation workflows, and agent performance visibility across its US contact centres.
Configuration emphasized agent self-scoring and structured digital scorecards within Scorebuddy Call Center Quality Assurance, enabling standardized evaluation templates, exception routing for coaching, and a consolidated audit trail for quality assessments. The implementation included analytics and benchmarking capabilities, with inferred use of Scorebuddy BI reporting to power comparative dashboards, trend analysis, and QA reporting for supervisors.
Operational coverage focused on customer service and CRM functions across BenefitMall's US contact centre operations, addressing live and recorded contact evaluations, coachable moment identification, and routine quality monitoring. The source does not list named integrations with specific CRM or telephony platforms, therefore no explicit integration claims are made.
Governance and process changes instituted agent-led scoring workflows, manager review gates, and analytics-driven coaching cycles to close performance gaps. Those analytics drove targeted coaching and an improved NPS as reported, while centralized QA data enabled benchmarking and more consistent coaching workflows.
|
 |
Inchcape | Automotive | 17588 | $12.0B | United Kingdom | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2014 | n/a |
In 2014 Inchcape implemented Scorebuddy Call Center Quality Assurance as part of its Workforce Management portfolio to formalize quality assurance and agent coaching for contact center operations. The Scorebuddy Call Center Quality Assurance deployment was introduced into a contact center environment that supports 95 agents and routes inbound and outbound interactions for 123 UK dealerships, with teams organized by vehicle brand and a dedicated CRM agent cohort for after-sales engagement.
The Scorebuddy Call Center Quality Assurance implementation focused on standardized call evaluation forms, scorecarding, evaluator calibration, and structured coaching workflows to drive consistent agent feedback and corrective action. Configuration emphasized quality evaluation scheduling, evidence capture from agent desktops, and workflows for remediation and agent signoff, consistent with Workforce Management functional terminology such as performance monitoring, quality assurance, and coaching automation.
Scorebuddy operated alongside a Genesys Customer Experience Platform that provided call routing, agent desktops, progressive and preview dialing, workforce optimization capabilities, and reporting. Integration work performed by Dimension Data linked contact center systems to Inchcape management systems so that customer survey scores and performance reports could be distributed internally and to manufacturers, enabling brand-level customer satisfaction tracking and manufacturer scorecards.
Governance and operational changes included brand-aligned team structures, a CRM team reoriented toward proactive contact and revenue activities, and monthly NPS surveying processes that shifted from phone polling to email automation. The broader contact center program that included Scorebuddy and Genesys enabled Inchcape to capture richer customer interaction data, reduce missed after-sales bookings that previously ranged between 25 percent and 30 percent, and support outbound dialing practices that increased outbound reach to roughly 1,000 records per day and were estimated to boost productivity by at least 50 percent.
|
 |
Intercom Ireland | Communications | 400 | $100M | Ireland | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2025 | n/a |
In 2025, Intercom Ireland deployed Scorebuddy Call Center Quality Assurance to automate quality assurance for its customer support CRM operations in Ireland. The implementation targeted Workforce Management for support teams, centralizing QA evaluation and introducing automated scoring to expand evaluation capacity across agent interactions.
Scorebuddy Call Center Quality Assurance was configured to use GenAI Auto Scoring to automatically evaluate agent interactions, while Scorebuddy BI delivered bespoke reporting and dashboarding for QA trends. Configuration included standardized scorecards, automated evaluation workflows, and escalation routing for exceptions to human reviewers, aligning with typical quality assurance and workforce management functional flows.
Operational coverage focused on Intercom's Ireland-based customer support teams, QA analysts, and support managers, extending QA sampling and review to a much larger volume of interactions. The solution was embedded within existing customer support QA workflows and CRM operations to deliver continuous scoring and reporting to operational stakeholders.
Governance centralized QA rubric definition and scoring thresholds, with Scorebuddy BI used to provide tailored reports to team leads and management. The deployment enabled automated evaluation of a much larger volume of interactions, reduced average review time, and improved CSAT as reported by the implementation source.
|
 |
|
Insurance | 310 | $30M | South Africa | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2025 | n/a |
|
Showing 1 to 4 of 4 entries
Buyer Intent: Companies Evaluating Scorebuddy Call Center Quality Assurance
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Scorebuddy Call Center Quality Assurance. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Scorebuddy Call Center Quality Assurance for Workforce Management include:
- NextRow Digital, a United States based Professional Services organization with 150 Employees
- Bernard Matthews, a United Kingdom based Consumer Packaged Goods company with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Scorebuddy Call Center Quality Assurance Coverage
Scorebuddy Call Center Quality Assurance is a Workforce Management solution from Scorebuddy.
Companies worldwide use Scorebuddy Call Center Quality Assurance, from small firms to large enterprises across 21+ industries.
Organizations such as Inchcape, BenefitMall, Intercom Ireland and Sanlam Private Wealth are recorded users of
Scorebuddy Call Center Quality Assurance for Workforce Management.
Companies using Scorebuddy Call Center Quality Assurance are most concentrated in Automotive, Insurance and Communications, with adoption spanning over 21 industries.
Companies using Scorebuddy Call Center Quality Assurance are most concentrated in United Kingdom, United States and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Scorebuddy Call Center Quality Assurance across Americas, EMEA, and APAC.
Companies using Scorebuddy Call Center Quality Assurance range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Scorebuddy Call Center Quality Assurance include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Scorebuddy Call Center Quality Assurance customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.