Santalucia.es
Santalucia.es Technographics
Santalucia.es Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Santalucia.es and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8036 Santalucia.es employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santalucia.es has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, SAP SuccessFactors Employee Central for Core HR in 2017, Inconcert Inagent for Generative AI Platforms in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santalucia.es is running and its propensity to invest more and deepen its relationship with SAP , inConcert , Inbenta Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santalucia.es revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santalucia.es intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Santalucia.es Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018 Santalucia.es implemented SAP ERP ECC 6.0 to centralize core financial processes. The deployment established SAP ERP ECC 6.0 as the company's ERP Financial platform supporting finance and accounting functions across its insurance operations in Spain.
The implementation concentrated on core financial modules, including general ledger, accounts payable, accounts receivable, asset accounting, and financial close and reporting, with configuration of a standardized chart of accounts and period-end close workflows. Workflows and posting rules were aligned to support insurance revenue recognition and premium billing patterns, leveraging SAP ERP ECC 6.0 capabilities typical of the ERP Financial category.
Governance changes included role-based access controls, centralized master data governance for the chart of accounts and cost centers, and standardized month-end control processes to improve auditability and compliance. In 2018 Santalucia.es also extended innovation support through its SANTALUCÍA IMPULSA program, providing startups access to technology credits in SAP ERP and Cloud tools alongside credits for IBM, Microsoft, and AWS, enabling experimental use of SAP ERP capabilities within the accelerator framework.
|
 |
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2019 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2018 |
In 2017 Santalucia.es implemented SAP SuccessFactors Employee Central as its Core HR platform to standardize employee records and manager-facing HR workflows. The project engaged Informática El Corte Inglés as integrator, leveraging its long-standing collaboration with SAP to manage configuration and rollout across Spain and Argentina, with almost 2,000 people involved initially and an extended user scope reaching approximately 4,000 users.
The deployment established SAP SuccessFactors Employee Central as a centralized Human Resources 360 solution, configured to support core HR capabilities including talent acquisition support, skills development and retention workflows, structured short and long-term development plans, and mechanisms to align team and individual objectives. The implementation included functional configuration for performance and objectives tracking, and user self-service to update key employee data such as geographic mobility, organizational chart position, and professional profiles.
Operational coverage included both the central Human Resources function and line managers, who gained direct access to tools for managing and monitoring their collaborators, along with visibility into performance and objective outcomes. The implementation followed a multi-site rollout across Spain and Argentina, moving from the initial cohort to a broader population of managers and employees, thereby extending Core HR administration and manager-led talent processes.
Governance and process changes focused on delegating routine data maintenance and performance monitoring to managers while preserving HR central oversight, enabling HR teams and people managers to access and operate on the same SAP SuccessFactors Employee Central dataset. The project narrative emphasizes configuration of employee lifecycle and manager self-service capabilities rather than measurable business outcomes.
|
|
|
|
|
Learning and Development | HCM |
|
2014 | 2014 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2017 | 2018 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2017 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2016 | 2016 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| inConcert | Legacy | Inconcert Inagent | Generative AI Platforms | AI Development | n/a | 2023 | 2024 |
In 2023, Santalucía.es deployed Inconcert Inagent alongside Inconcert Infunnel and Inconnect to centralize digital lead management and Click-to-Call across Spain and several LATAM markets. The effort focused on insurance sales and marketing automation, aligning customer engagement workflows with an AI-enabled contact approach. The project positioned Inconcert technology as the vendor solution across commercial operations for the insurer.
The implementation consolidated Infunnel for digital lead capture and routing and Inconnect for Click-to-Call orchestration, while Inconcert Inagent is inferred to supply conversational AI and agent augmentation consistent with Generative AI Platforms. Functional capabilities implemented included centralized digital lead management, Click-to-Call orchestration, personalized interaction logic, and agent-assist conversational workflows. Configuration emphasized routing accuracy and sub-second session handoff to live agents for high-touch sales conversations.
Operational scope covered sales and marketing teams across Spain and several LATAM sites, with a centralized intake and routing model to standardize lead response. Governance adjustments redefined contact handling and follow-up workflows to support personalized interactions at scale. The documented outcomes include 100% personalized interactions and sub-5-second Click-to-Call response times, demonstrating the implemented configuration and orchestration met the insurer's responsiveness objectives.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
|
|
Predictive Analytics | AI-Powered Application |
|
2023 | 2023 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Santalucia.es
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Santalucia.es Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Santalucia.es IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Santalucia.es digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Santalucia.es Technographics
Santalucia.es is a Insurance organization based in Spain,
with around 8036 employees and annual revenues of $4.00 billion.
Santalucia.es operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Employee Central and Inconcert Inagent,
covering areas like ERP Financial, Core HR and Generative AI Platforms.
Santalucia.es has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and inConcert.
Santalucia.es recently adopted applications including
Inconcert Inagent in 2023, Medallia Athena AI in 2023 and Google Workspace (Formerly Google G-Suite) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Santalucia.es’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Santalucia.es’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Santalucia.es technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.