Sapphire Systems
The Shard, 32 London Bridge Street,
London, SE1 9SG,
United Kingdom
London, SE1 9SG,
United Kingdom
44 20 7648-2003
Professional Services
Sapphire Systems Technographics
Sapphire Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sapphire Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 168 Sapphire Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Sapphire Systems has purchased the following applications: SAP Business One for ERP Financial in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sapphire Systems is running and its propensity to invest more and deepen its relationship with SAP , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sapphire Systems revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sapphire Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sapphire Systems Tech Stack and Enterprise Applications
Sapphire Systems ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Sapphire Systems implemented SAP Business One as its mid-market ERP Financial platform. The deployment positioned SAP Business One to support core Finance, Distribution and Manufacturing processes while addressing multi-company, multi-legislation and multi-currency requirements for the organization.
Configuration focused on standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, inventory and distribution workflows, and manufacturing bill of materials and production order handling. The implementation included multi-company consolidation and localization features to handle differing tax and legislative rules, and the project team worked with presales, consultancy and development teams to scope and build an industry add-on for Oil and Gas upstream requirements.
Deployment and operational coverage combined cloud and on-premise delivery options consistent with Sapphire Systems capability to provide enterprise software in both models, and the rollout was aligned with business development and go-to-market activities. Sapphire Systems integrated SAP Business One with internal sales and marketing campaigns aimed at Retail and Oil and Gas upstream sectors, coordinating telesales, marketing, presales and consultancy teams to support sector-specific positioning and sales enablement.
Governance of the SAP Business One implementation was driven by commercial and technical stakeholders within business development, presales and development teams, and included the productization of an Oil and Gas add-on providing Joint Venture Billing and Authorization for Expenditure functionality. Sapphire Systems SAP Business One ERP Financial implementation emphasized modular financial and operational controls, sector-focused extensions, and multi-jurisdiction support across the companys international footprint.
|
Sapphire Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Sapphire Systems implemented Hubspot Live Chat on its website. The Hubspot Live Chat deployment establishes a web-facing conversational channel aligned with the Chatbots and Conversational AI category and is positioned for real-time visitor engagement.
The implementation configured a live chat widget, conversational flows that capture contact details, canned responses and routing rules that direct conversations to an internal conversation inbox. Hubspot Live Chat was set up to support scripted bot handoffs to human agents and basic lead qualification at the point of contact. Functional terminology implemented includes conversation routing, contact capture, and inbox management for front-office workflows.
The deployment is embedded in the corporate website and scoped to support marketing and sales touchpoints within Sapphire Systems UK operations. Governance was defined around inbox ownership, message templates and escalation paths to sales teams, with process changes to route web leads into existing commercial follow-up procedures.
|
Sapphire Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Sapphire Systems implemented Cisco Webex Meetings as their Audio Video and Web Conferencing solution. Cisco Webex Meetings is embedded on the Sapphire Systems website to provide client-facing meeting and webinar access and to support remote delivery of professional services. The deployment uses Cisco Systems cloud-hosted meeting infrastructure surfaced through an on-site meeting interface for external clients and prospects.
Operational scope covers client engagement and internal collaboration within Sapphire Systems professional services teams, leveraging Cisco Webex Meetings for live audio, video, screen sharing, and scheduled sessions. The implementation emphasizes website-based join flows and calendar scheduling workflows to simplify client access and consultant coordination. Sapphire Systems Cisco Webex Meetings Audio Video and Web Conferencing supports core business functions of client onboarding, project delivery, and account management.
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Sapphire Systems Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2023 | 2023 |
|
|
|
|
|
Web Content Management | Content Management |
|
2014 | 2014 |
|
Sapphire Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
CRM | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Engagement | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Listing Management | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
Sapphire Systems ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
Sapphire Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Sapphire Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Sapphire Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Executive Officer | CXO | Finance | |
|
|
|
Finance Assistant | Manager | Finance | |
|
|
|
IT Administrator | Manager | IT | |
|
|
|
IT Administrator | Manager | IT | |
|
|
|
Management Accountant | Manager | Finance | |
|
|
|
Accountant | Manager | Finance | |
|
|
|
Accounting Assistant | Manager | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
HR Director | Director | HR | |
|
|
|
Global Human Resources Executive | CXO | HR | |
|
|
|
Business Development Executive | Director | Sales | |
|
|
|
VP Sales | VP | Sales | |
|
Apps Being Evaluated by Sapphire Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sapphire Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sapphire Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sapphire Systems Technographics
Sapphire Systems is a Professional Services organization based in United Kingdom,
with around 168 employees and annual revenues of $37.0 million.
Sapphire Systems operates a diverse technology stack with applications such as
SAP Business One, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Sapphire Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, HubSpot and Cisco Systems.
Sapphire Systems recently adopted applications including
DocuSign eSignature in 2023, Slack Connect in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sapphire Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sapphire Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sapphire Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.