Norwood, 5067, SA,
Australia
Savvy Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Savvy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Savvy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Savvy has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2018, Aspect Via for Call Center in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Savvy is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Aspect Software , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Savvy revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Savvy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 | ||
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Aspect Software | Legacy | Aspect Via | Call Center | CRM | n/a | 2018 | 2018 | In 2018, Savvy implemented Aspect Via as its Customer Engagement Platform to centralize cloud-based contact center capabilities and modernize customer interaction handling. The deployment used Aspect Via cloud architecture to provide a scalable, feature-extensible environment that supports the organization’s customer service needs as it grows. Aspect Via was configured to deliver core customer engagement modules including multichannel interaction handling, intelligent contact routing, an agent workspace focused on productivity, and reporting and administration capabilities. Configuration emphasized agent productivity tools and workflow automation consistent with Customer Engagement Platform functional expectations, enabling the company to add features and functionality without on-premises change cycles. Operational scope focused on Savvy’s customer service and client support functions within its Australian operations, with a phased enablement approach for agent teams and supervisors. The implementation produced the stated outcomes of more effective management of customer interactions and optimized agent productivity, while preserving the ability to incrementally enable additional customer service capabilities through the cloud-based Aspect Via platform. | |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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