List of Aspect Via Customers
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Since 2010, our global team of researchers has been studying Aspect Via customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Via for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Via for Call Center include: Southwest Airlines, a United States based Transportation organisation with 73463 employees and revenues of $26.09 billion, Frontier Communications, a United States based Communications organisation with 13000 employees and revenues of $5.94 billion, William Hill, a United Kingdom based Professional Services organisation with 12000 employees and revenues of $1.60 billion, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, Savvy, a Australia based Professional Services organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Via, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Aspect Via customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Frontier Communications | Communications | 13000 | $5.9B | United States | Aspect Software | Aspect Via | Call Center | 2015 | n/a | In 2015, Frontier Communications implemented Aspect Via as a Customer Engagement Platform to consolidate contact center capabilities for its customer service organization. The deployment centralized interaction handling and agent tools, providing omnichannel routing and unified interaction context across customer service workflows. Configuration focused on standard Customer Engagement Platform modules including omnichannel routing, interactive voice response, agent desktop for real-time interaction handling, and workforce engagement and analytics to support agent performance and scheduling. Aspect Via was configured to surface interaction history, automate routine workflows, and enable quality monitoring and workforce optimization consistent with contact center operational needs. Rollout emphasized contact center governance, with process changes for agent workflows, targeted training programs to improve employee morale, and structured configuration controls to manage routing and escalation rules. The implementation impacted customer service and contact center operations and was explicitly used to improve customer service and employee morale as part of Frontier Communications' operational objectives. | |
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Hoist Finance | Banking and Financial Services | 1496 | $285M | Sweden | Aspect Software | Aspect Via | Call Center | 2018 | n/a | In 2018, Hoist Finance deployed Aspect Via as its Customer Engagement Platform for contact center and customer service operations. The company had already operated the full range of Aspect solutions at locations in the UK, Germany and France for several years, and extended Aspect technology into a new site in Poland, with Spain and Italy planned next. Aspect Via is a cloud-based contact centre software product that supplies native interaction management, workforce optimisation, IVR and digital self-service. Hoist Finance configured Aspect Via to deliver integrated contact routing, agent desktop workflows, workforce scheduling and self-service channel orchestration across its European customer service footprint. Whereas previous implementations were deployed on premise, Hoist chose to move to the cloud and to use Aspect Via for its new deployments, shifting deployment architecture for new sites to a cloud-native model. The implementation focused on centralizing interaction management and workforce optimisation in the cloud while preserving operational continuity with existing Aspect deployments in other markets. Operational scope targeted contact centre and customer service functions across Hoist Finance locations in Europe, beginning with Poland and staged rollouts to Spain and Italy while maintaining the established UK, Germany and France sites within the wider Aspect environment. Governance and rollout emphasized staged site onboarding, configuration of IVR and digital self-service, and alignment of contact center workflows and scheduling through Aspect Via. | |
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Savvy | Professional Services | 50 | $10M | Australia | Aspect Software | Aspect Via | Call Center | 2018 | n/a | In 2018, Savvy implemented Aspect Via as its Customer Engagement Platform to centralize cloud-based contact center capabilities and modernize customer interaction handling. The deployment used Aspect Via cloud architecture to provide a scalable, feature-extensible environment that supports the organization’s customer service needs as it grows. Aspect Via was configured to deliver core customer engagement modules including multichannel interaction handling, intelligent contact routing, an agent workspace focused on productivity, and reporting and administration capabilities. Configuration emphasized agent productivity tools and workflow automation consistent with Customer Engagement Platform functional expectations, enabling the company to add features and functionality without on-premises change cycles. Operational scope focused on Savvy’s customer service and client support functions within its Australian operations, with a phased enablement approach for agent teams and supervisors. The implementation produced the stated outcomes of more effective management of customer interactions and optimized agent productivity, while preserving the ability to incrementally enable additional customer service capabilities through the cloud-based Aspect Via platform. | |
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Transportation | 73463 | $26.1B | United States | Aspect Software | Aspect Via | Call Center | 2013 | n/a |
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Professional Services | 12000 | $1.6B | United Kingdom | Aspect Software | Aspect Via | Call Center | 2019 | n/a |
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Buyer Intent: Companies Evaluating Aspect Via
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