SBI Life Insurance
Natraj, M. V. Road 5th Floor Western Express Highway Junction Andheri (East),
Mumbai, 400069,
India
Mumbai, 400069,
India
91 22 6191 0000
Insurance
SBI Life Insurance Technographics
SBI Life Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SBI Life Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26355 SBI Life Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SBI Life Insurance has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, SAP HCM Personnel Administration for Core HR in 2008, Artivatic Alfred for Insurance Claims Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SBI Life Insurance is running and its propensity to invest more and deepen its relationship with SAP , Talentpool , Artivatic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SBI Life Insurance revenues, which have grown to $13.64 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SBI Life Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SBI Life Insurance Tech Stack and Enterprise Applications
SBI Life Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, SBI Life Insurance implemented SAP ERP ECC 6.0 as an ERP Financial platform. The deployment targeted core HR and payroll operations to support SBI Life's India workforce of 26,355 employees, centralizing transactional employee data and payroll calculation within the ECC 6.0 environment.
The implementation included technical extensions and ABAP development across HCM areas, specifically Personnel Administration PA, Organizational Management OM, and Payroll. Deliverables listed include a webdynpro based workflow for confirmation, a custom leave workflow, development of custom infotypes, custom payslip generation, and smartforms for HR correspondence such as confirmation, offer, and appointment letters.
Operational work also covered payroll tax handling including ptax related issues and e-Separation workflows for employee offboarding, indicating configuration and technical support at payroll output and statutory reporting touchpoints. Upgrade governance activities are documented through SPAU and SPDD work during ECC 6.0 upgrade cycles, reflecting modification adjustment and transport management tasks performed by ABAP consultants.
Governance and process restructuring centered on automating HR workflows and stabilizing post-upgrade transports, with sustained technical support for PA OM Payroll issues and SPAU SPDD settings. The SAP ERP ECC 6.0 implementation therefore served as the backbone for HR transactional processing at SBI Life Insurance, using custom ABAP artifacts and form technologies to formalize confirmation, leave, separation, and payroll document workflows.
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SBI Life Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Personnel Administration | Core HR | HCM | n/a | 2008 | 2008 |
In 2008, SBI Life Insurance implemented SAP HCM Personnel Administration to support Core HR functions across its HR operations. The deployment targeted personnel administration workflows and employee master data management for PAN India operations, with the application positioned to centralize employee lifecycle tasks for recruitment, onboarding, confirmations, and extensions.
The implementation centers on the SAP HCM Personnel Administration PA module, configured for hiring actions, employee code generation, appointment letter processing, personnel file maintenance, and running confirmation and extension actions in-system. Configuration evidence includes daily data feed checks, running of SAP actions for confirmed employees and extended employees, and appointment and confirmation letter issuance executed from the PA environment.
Operational coverage spans five regions and multiple channels including Banca SBI, Retail Agency, and Institutional Alliances, with HR teams preparing front line sales manpower MIS on a weekly cadence and non-sales manpower MIS monthly. The SAP HCM Personnel Administration instance is used to prepare payroll data for new joinees and to feed payroll team processes, and it supports end to end recruitment and post recruitment formalities executed by HR users across PAN India.
Governance and workflow practices observed include centralized HR operations for daily validation of new joiner data, maintenance of employee personal folders and required documentation, and routine MIS reporting to regions. The implementation is aligned with Core HR business functions such as recruitment, onboarding, employee recordkeeping, payroll data provisioning, and confirmation workflows operated by HR staff.
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Core HR | HCM |
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2008 | 2008 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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SBI Life Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Artivatic | Legacy | Artivatic Alfred | Insurance Claims Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, SBI Life Insurance implemented Artivatic Alfred, Apps Category . The deployment focuses on automating insurance claims and finance workflows within SBI Life's India operations, reflecting Artivatic's customer listing that identifies SBI Life as a major insurer user of its platforms.
The implementation indicates use of the Artivatic Alfred claims automation capabilities, inferred from vendor product descriptions and customer listing rather than a public SBI Life case study explicitly naming the module. Configuration work is described in vendor materials as aligning rule-based decisioning, document ingestion and classification, claims adjudication orchestration, exception routing, and straight through processing to reduce manual intervention in claims handling.
Operational coverage centers on claims and finance process areas across SBI Life's India footprint, with the platform positioned to handle intake automation, automated decision support, and downstream handoffs to finance workflows. No specific third party integrations are disclosed in source materials, so the narrative focuses on claim lifecycle automation and workflow orchestration within insurer operations.
Governance and rollout detail is limited in public vendor materials, however Artivatic reports outcomes including large reductions in manual intervention and faster turnaround time for claims, as stated in vendor communications. Module attribution to Artivatic Alfred is an inference drawn from the vendor listing and product descriptions rather than direct SBI Life documentation.
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SBI Life Insurance Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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SBI Life Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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SBI Life Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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SBI Life Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Lifecycle Management | ITSM |
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2011 | 2011 |
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IT Service Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2013 | 2013 |
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SBI Life Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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SBI Life Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2018 | 2018 |
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SBI Life Insurance Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Security Outsourcing | Physical Security |
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2016 | 2016 |
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Video Security Cameras | Physical Security |
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2017 | 2017 |
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Video Security Cameras | Physical Security |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at SBI Life Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Operations Manager | Manager | Finance | |
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Manager IT | Manager | Finance | |
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Senior Information Technology Engineer | Manager | IT | |
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Manager Finance | Manager | Finance | |
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Apps Being Evaluated by SBI Life Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SBI Life Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SBI Life Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD SBI Life Insurance Technographics
SBI Life Insurance is a Insurance organization based in India,
with around 26355 employees and annual revenues of $13.64 billion.
SBI Life Insurance operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM Personnel Administration and Artivatic Alfred,
covering areas like ERP Financial, Core HR and Insurance Claims Management.
SBI Life Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Artivatic.
SBI Life Insurance recently adopted applications including
Artivatic Alfred in 2024, Artivatic Mio in 2024 and CRMnext in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SBI Life Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SBI Life Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SBI Life Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.