Stockholm, 16970,
Sweden
Scandinavian Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Scandinavian Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8099 Scandinavian Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scandinavian Airlines has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2021, Amadeus Altea Departure Control for Airport Management in 2017, Xuber Xposure for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scandinavian Airlines is running and its propensity to invest more and deepen its relationship with SAP , Amadeus IT Group , DXC Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scandinavian Airlines revenues, which have grown to $3.93 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scandinavian Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2021 | 2022 |
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Payroll | HCM |
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2021 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Altea Departure Control | Airport Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Scandinavian Airlines implemented Amadeus Altea Departure Control, an Airline Departure Control application that centralized core departure operations. The deployment focused on passenger processing workflows and operational control points that sit at the gate and check-in interface, linking boarding, seat assignment, baggage reconciliation and load control to a single platform.
Amadeus Altea Departure Control was configured to support both agent-assisted and self-service check-in workflows, boarding pass issuance, automated seat inventory handling and baggage tag reconciliation. The implementation emphasized standardization of operational modules common to Airline Departure Control, including passenger check-in orchestration, boarding sequencing and day-of-operation re-accommodation logic.
The solution was integrated at the system level with reservations, inventory and revenue management functions to enable more precise offer delivery and fare packaging decisions, and it interfaced with customer facing check-in channels and ground operations. Operational coverage included airport front-line teams and the revenue management and customer experience functions responsible for packaging and selling ancillary products.
Governance centered on aligning departure control processes with commercial pricing and offer strategies, enabling the carrier to optimize fare structures and present tailored offers. The program aimed to maximize the revenue potential of every seat while enhancing the customer experience by delivering the right product to the right customer at the right time, using the Amadeus Altea Departure Control platform to operationalize that objective.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DXC Technology | Legacy | Xuber Xposure | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018 Scandinavian Airlines implemented Xuber Xposure in the Analytics and BI category to centralize customer analytics and support customer experience decision making. Scandinavian Airlines Xuber Xposure Analytics and BI Customer Experience relationships were structured to surface behavioral insights from flight, booking and digital engagement data and to operationalize those insights for front line customer experience teams.
Xuber Xposure was deployed to deliver self service dashboards, scheduled reporting, customer segmentation and insight generation, with configuration focused on visualization layers and analytics workflows common to Analytics and BI implementations. The implementation emphasized the Xuber Xposure application as the primary analytics environment for exploratory analysis and operational reporting.
DXC Technology facilitated the engagement, running use case workshops, mapping benefits and challenges, and helping Scandinavian Airlines define a phased transformation approach within the analytics area. The facilitation work led to prioritized use cases and structured governance conversations that shaped how Xuber Xposure would be rolled out to business stakeholders in customer experience and marketing.
Governance and adoption activities were oriented around use case prioritization, data stewardship and user enablement, with Xuber Xposure positioned to feed insight-driven workflows for customer experience improvements. The program explicitly targeted improved customer experience through analytics insights as the primary business objective.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management, Warehouse Management | SCM |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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Incident Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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