Scottish Water
Bldg, Business Park, Business Park, 6 Buchanan Gate,
Stepps, G33 6FB,
United Kingdom
Stepps, G33 6FB,
United Kingdom
44 80 0077-8778
Utilities
Scottish Water Technographics
Scottish Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Scottish Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4750 Scottish Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scottish Water has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, Oracle Cloud HCM for Core HR in 2020, Autodesk InfoWorks WS Pro for Utilities Distribution Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scottish Water is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scottish Water revenues, which have grown to $1.93 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scottish Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Scottish Water Tech Stack and Enterprise Applications
Scottish Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | Oracle Consulting Group | 2021 | 2021 |
In 2021, Scottish Water implemented Oracle Cloud ERP to consolidate finance and project functions under an ERP Financial platform. The program was aligned to the utility’s Business 4.0 Digital Transformation goals to shrink the digital estate, shorten financial close cycles, and enable end-to-end information flow across finance and operations.
The deployment included Oracle Cloud ERP together with Oracle Cloud EPM, configured to support faster financial close, project tracking, performance management, billing cycle automation, mobile financial approvals, and asset intelligence workflows. Configuration emphasized embedded best practices and a zero customization policy to simplify update cadence and reduce operational overhead, reflecting the organization mantra to "adopt and adapt" with Oracle Cloud continuous updates.
Architecturally the initiative consolidated multiple operational requirements onto a single cloud platform, reducing the size of the on-premises footprint and eliminating hundreds of customizations and dozens of integrations that had created bottlenecks. Oracle Consulting Group acted as the implementation partner, enabling incremental cloud adoption, process reengineering, and the unification of finance and performance management capabilities into a cloud-native SaaS delivery model.
Governance and rollout focused on process transformation, agile change adoption, and tighter control of security and access, with emphasis on integrated approvals and transparency into record changes. Reported outcomes include 40% faster book closings, 21% higher customer satisfaction, 12% more accurate project tracking, and a 22% reduction in IT ownership costs, while manual workarounds were largely removed and the organization achieved simplified maintenance of updates and controls.
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Scottish Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Scottish Water deployed Oracle Cloud HCM to centralize employee records and Core HR services across the organization. Oracle Cloud HCM was positioned as the authoritative Core HR application to support organizational structure, legal entity provisioning, and HR lifecycle management within the wider Oracle Cloud estate.
The implementation included provisioning new legal entities directly into Scottish Water’s Cloud ERP and HCM Production system to accommodate acquisitions, a capability that was executed as part of project delivery and cutover activities. A repeatable upgrade test strategy was introduced to validate whether critical interfaces were affected by Oracle quarterly upgrades, providing structured regression and integration testing for the HCM and ERP interfaces.
Operationally the HCM deployment sat alongside Oracle Fusion Cloud ERP modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Projects, and was managed in the context of the broader Oracle Customer Care and Billing landscape. A Centre of Excellence was mobilized to triage and resolve production issues across Oracle Cloud ERP and CC&B modules, with delivery management overseeing prioritization, fixes, and executive status reporting.
Capgemini participated in delivery and governance activities, providing delivery management, project leadership for entity deployments, and QA oversight of a later application review. That review targeted removal of customizations in Oracle CC&B and directly led to Scottish Water electing to adopt Oracle Utilities Customer Cloud Service as a replacement for CC&B, with the same delivery team performing QA and oversight of the transition.
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Core HR | HCM |
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2022 | 2022 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2014 | 2014 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2019 | 2019 |
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Scottish Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Autodesk | Legacy | Autodesk InfoWorks WS Pro | Utilities Distribution Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Scottish Water implemented Autodesk InfoWorks WS Pro for clean-water hydraulic modelling and network performance analysis. Autodesk InfoWorks WS Pro is used to support operational modelling and asset management activities across Scottish Water, and the deployment aligns with Utilities Distribution Management workflows.
The implementation centered on functional capabilities for clean-water hydraulic modelling, formal model audits, network performance analysis, and maintenance planning. Configuration work emphasized model build and calibration, validation and documentation routines, and the use of model audit processes to establish trust in simulation outputs for operational decision making.
Operational scope covered network-level modelling to support Scottish Water operations and asset management in Scotland, with modelling outputs integrated into maintenance planning and audit cycles. Governance practices documented in conference materials indicate structured model audit and maintenance workflows were embedded to operationalize hydraulic modelling within existing operational teams.
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Scottish Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Scottish Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2008 | 2008 |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Scottish Water EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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Scottish Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2022 |
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Scottish Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Building Information Modeling | PLM and Engineering |
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2018 | 2018 |
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Scottish Water PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Scottish Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2017 | 2017 |
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Scottish Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Scottish Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Scottish Water
| First Name | Last Name | Title | Function | Department | Phone | |
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Director for People | Director | HR | |
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Finance Director | Director | Finance | |
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Head of IT Strategy and Architecture | Director | IT | |
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General Manager - Procurement and Supply Chain | Manager | Procurement | |
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Director of Digital and Transformation | Director | IT | |
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Head of Business Analytics | Director | Finance | |
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Head of Corporate Data & Compliance | Director | IT | |
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General Manager Transformation | Manager | Finance | |
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General Manager Digital | Manager | Finance | |
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Group Financial Controller | Director | Finance | |
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Management Accountant | Manager | Finance | |
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Management Accountant | Manager | Finance | |
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Head of Purpose, Customer & Community | Director | Customer Service | |
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General Manager Customer Service | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Senior Customer Insight Lead | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Engagement Centre Team Leader | Manager | Customer Service | |
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Contact Centre, Scheduling and Metering Manager | Manager | Customer Service | |
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Recruitment Manager | Manager | HR | |
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Recruiter | Manager | HR | |
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In-House Recruiter (Specialist People Consultant) | Manager | HR | |
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General Manager for Portfolio Management | Director | Operations | |
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Project Manager | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Senior Project Manager | Manager | Operations | |
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Director of Transformation | Director | IT | |
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Business Systems Development Lead | Manager | IT | |
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Group Finance Manager | Manager | Finance | |
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Finance Lead | Manager | Finance | |
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Apps Being Evaluated by Scottish Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Scottish Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Scottish Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Scottish Water Technographics
Scottish Water is a Utilities organization based in United Kingdom,
with around 4750 employees and annual revenues of $1.93 billion.
Scottish Water operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM and Autodesk InfoWorks WS Pro,
covering areas like ERP Financial, Core HR and Utilities Distribution Management.
Scottish Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Autodesk.
Scottish Water recently adopted applications including
Workday HCM in 2022, Microsoft Dynamics 365 Marketing in 2022 and Oracle Cloud ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Scottish Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Scottish Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Scottish Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.