SDL
New Globe House, Vanwall Business Park, Vanwall Rd,
Maidenhead, x, SL6 4UB,
United Kingdom
Maidenhead, x, SL6 4UB,
United Kingdom
44 16 2841 0100
Professional Services
SDL Technographics
SDL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SDL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 SDL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SDL has purchased the following applications: Blulogix Recurring Billing for Subscription and Recurring Billing in 2021, TeamSupport SnapEngage for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SDL is running and its propensity to invest more and deepen its relationship with BluLogix , TeamSupport , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SDL revenues, which have grown to $330.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SDL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SDL Tech Stack and Enterprise Applications
SDL ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BluLogix | Legacy | Blulogix Recurring Billing | Subscription and Recurring Billing | ERP | n/a | 2021 | 2021 |
In 2021, SDL engaged BluLogix to deploy Blulogix Recurring Billing, a Subscription and Recurring Billing application to transition from perpetual licensing to a subscription oriented quote-to-cash model in the United Kingdom. The implementation targeted finance, quote-to-cash, and subscription management functions to establish predictable recurring revenue and improve cash flow. The deployment centered on subscription contract management capabilities within Blulogix Recurring Billing, with inferred configuration for automated billing, renewal orchestration, and contract lifecycle controls consistent with Subscription and Recurring Billing functionality. These functional modules were aligned to support recurring billing schedules, pricing and entitlement enforcement, and invoice generation as part of subscription lifecycle workflows. Integrations were executed to link Blulogix Recurring Billing into SDL finance and order-to-cash processes, enabling quote-to-cash flows and revenue recognition handoffs between subscription management and core finance systems. Operational coverage focused on SDLs UK finance and commercial teams, while the implementation materials and a Finance Director testimonial indicate the solution was positioned to support SDLs broader subscription transformation. Governance changes emphasized subscription billing operations and revised quote-to-cash workflows, with program oversight run through finance leadership as described in BluLogix case materials. The stated business objectives were to establish predictable, recurring revenue and improve cash flow, with the Blulogix Recurring Billing application serving as the Subscription and Recurring Billing platform to operationalize those objectives.
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SDL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, SDL deployed TeamSupport SnapEngage on its public website. The implementation uses TeamSupport SnapEngage within the Chatbots and Conversational AI category to provide web-based conversational engagement and agent-assist workflows for customer-facing interactions.
The deployment centers on a browser-embedded chat widget, configured for automated conversational routing, canned responses and escalation to live agents. Functional capabilities implemented include session transcript capture, chat queuing and routing logic, bot-driven prequalification flows and standard reporting for conversation volumes and agent activity, consistent with Chatbots and Conversational AI patterns.
Operational coverage is focused on SDL’s customer service and digital engagement functions through the corporate website, with governance oriented around chat routing rules, transcript retention and agent handoff procedures. The configuration emphasizes web channel orchestration and conversational logging to support downstream case handling and customer support workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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SDL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 SDL implemented Cisco Webex Meetings on their website. The deployment uses Cisco Webex Meetings within the Audio Video and Web Conferencing category to provide client-facing meeting access and real-time collaboration for SDL's professional services organization.
Configuration work centered on embedding meeting join and scheduling workflows into SDL web pages, provisioning persistent meeting rooms, and enabling core conferencing features such as audio and video conferencing, screen sharing, and recording. Cisco Webex Meetings was configured to support both scheduled client consultations and ad hoc collaboration sessions, aligning conferencing modules with customer engagement workflows.
Operational coverage focused on website-hosted access for client engagements and internal collaboration across delivery, sales, and consulting functions. Governance emphasized standardized meeting provisioning and consistent join experiences to ensure predictable client interactions and simplified user workflows for SDL staff.
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Collaboration | Collaboration |
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2016 | 2016 |
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SDL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2012 | 2012 |
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SDL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing, Sales Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SDL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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SDL TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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SDL PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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SDL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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SDL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Management | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at SDL
| First Name | Last Name | Title | Function | Department | Phone | |
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Interim Group CFO | CXO | Finance | |
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Group Financial Controller | Director | Finance | |
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Payroll and Benefits Manager | Manager | HR | |
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VP, Global Travel & Leisure Solutions | VP | Operations | |
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Group CFO | CXO | Finance | |
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Global IT Service Delivery Director | Director | IT | |
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Global Procurement Director | Director | Procurement | |
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Global IT Technology Services Manager | Manager | IT | |
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Chief HR Officer | CXO | HR | |
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VP, Global Total Rewards | VP | HR | |
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Apps Being Evaluated by SDL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SDL IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SDL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SDL Technographics
SDL is a Professional Services organization based in United Kingdom,
with around 3500 employees and annual revenues of $330.0 million.
SDL operates a diverse technology stack with applications such as
Blulogix Recurring Billing, TeamSupport SnapEngage and Cisco Webex Meetings,
covering areas like Subscription and Recurring Billing, Chatbots and Conversational AI and Audio Video and Web Conferencing.
SDL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BluLogix, TeamSupport and Cisco Systems.
SDL recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Blulogix Recurring Billing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SDL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SDL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SDL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.