SEACRET Direct
3344 E. Camelback Rd, Suite 200,
Phoenix, 85018, AZ,
United States
Phoenix, 85018, AZ,
United States
1 602-606-9500
Retail
SEACRET Direct Technographics
SEACRET Direct Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SEACRET Direct and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 SEACRET Direct employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SEACRET Direct has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SEACRET Direct is running and its propensity to invest more and deepen its relationship with Intuit , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SEACRET Direct revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SEACRET Direct intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SEACRET Direct Tech Stack and Enterprise Applications
SEACRET Direct ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012 SEACRET Direct implemented Intuit Quickbooks Enterprise as its core ERP Financial application. The deployment positioned Intuit Quickbooks Enterprise to centralize transactional accounting for the company, consolidating financial workflows used across corporate finance and accounting teams.
The implementation concentrated on ERP Financial functional modules typical for mid market retail, including general ledger configuration, accounts payable automation, accounts receivable and billing workflows, cash management, inventory valuation controls and financial reporting. Configuration emphasized standardized chart of accounts, structured period close procedures and role based security to align accounting, billing and merchandising finance responsibilities.
Architecturally the project established a centralized Intuit Quickbooks Enterprise instance to serve finance and commercial billing operations, with configuration tuned for order to cash and procure to pay processes. Reporting and ledger structures were instrumented to support month end close, audit trails and operational accounting across sales and inventory valuation activities.
Governance for the deployment formalized finance process ownership, documented close and reconciliation workflows, and instituted change control for configuration updates and access. Training and staged user onboarding were used to embed Intuit Quickbooks Enterprise into routine accounting operations and sustain ongoing financial governance.
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SEACRET Direct Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, SEACRET Direct implemented Microsoft 365 to centralize Collaboration across the organization. The deployment is anchored on Microsoft 365 as the primary collaboration platform for corporate communications and team productivity.
The Microsoft 365 deployment emphasizes cloud tenancy architecture with standard Collaboration capabilities such as hosted email and calendaring, document libraries and intranet sites, file sync and sharing, persistent chat and meetings, and the Office productivity suite for desktop and web. Microsoft 365 is surfaced on the company website as part of the company digital footprint, aligning external presence with the internal collaboration environment.
Operational coverage targets crossfunctional business functions including IT operations, marketing, sales enablement, and customer service where document collaboration, shared content management, and unified communications are primary use cases. Tenant administration and role based access controls are implied components of the implementation, supporting centralized user management and governance across SEACRET Direct in the United States.
Governance practices center on tenant level policy for content sharing, compliance configuration typical of Collaboration deployments, and staged user rollout and provisioning workflows. The narrative focuses on the structural implementation of Microsoft 365 and its role as SEACRET Direct Collaboration platform rather than on quantified outcomes.
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SEACRET Direct CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 SEACRET Direct deployed Zendesk Service on its website. Zendesk Service is a Customer Support application used to capture and manage web-originated customer inquiries for the retailer's online channel.
The implementation centers on Zendesk Service core ticketing and web-facing support components, including a site-embedded web widget and a customer-facing portal for self-service and knowledge base access. Configuration work focused on standard ticket lifecycle management, agent interface setup, automated routing rules, macros and triggers for routine responses, and reporting dashboards to support operational monitoring.
Operational scope covers SEACRET Direct's e-commerce customer support organization with tickets originating from website contact forms and the embedded support widget. Workflows route incoming web tickets into prioritized queues where SLA-oriented triage and escalation rules are applied, enabling centralized case management within Zendesk Service.
Governance emphasis is on ticket triage standards, role-based agent permissions, knowledge base curation for self-service, and ongoing workflow refinement to sustain consistent handling of web-originated customer support requests. The deployment leverages typical Customer Support functional modules to align web channel service delivery with the retailer's support operations.
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Marketing Automation | CRM |
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2018 | 2018 |
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SEACRET Direct PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2022 | 2022 |
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SEACRET Direct IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at SEACRET Direct
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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CEO | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by SEACRET Direct Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SEACRET Direct IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SEACRET Direct digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SEACRET Direct Technographics
SEACRET Direct is a Retail organization based in United States,
with around 1000 employees and annual revenues of $250.0 million.
SEACRET Direct operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Microsoft 365 and Zendesk Service,
covering areas like ERP Financial, Collaboration and Customer Support.
SEACRET Direct has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Microsoft and Zendesk.
SEACRET Direct recently adopted applications including
Elastic Email API in 2022, DigitalOcean Droplets in 2021 and Postmark in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SEACRET Direct’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SEACRET Direct’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SEACRET Direct technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.