Securitas Iceland
Securitas Iceland Technographics
Securitas Iceland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Securitas Iceland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Securitas Iceland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Securitas Iceland has purchased the following applications: 50skills Offboarding for Offboarding in 2022, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Securitas Iceland is running and its propensity to invest more and deepen its relationship with 50skills , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Securitas Iceland revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Securitas Iceland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Securitas Iceland Tech Stack and Enterprise Applications
Securitas Iceland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 50skills | Legacy | 50skills Offboarding | Offboarding | HCM | n/a | 2022 | 2022 |
In 2022, Securitas Iceland deployed 50skills Offboarding as part of a broader HR Journeys deployment supporting HR operations in Iceland. Securitas Iceland already used 50skills for HR onboarding workflows and reported reducing onboarding time from about 60 minutes to roughly 10 minutes per hire, demonstrating the vendor relationship and workflow standardization that informed the offboarding rollout. This narrative centers on Securitas Iceland 50skills Offboarding HR Journeys HR operations.
The 50skills Offboarding implementation was configured around category-aligned offboarding capabilities, including configurable checklists, automated task orchestration, role based task assignments, and digital documentation capture for exit interviews and final clearances. The 50skills Offboarding application was used to standardize operational steps across HR, line managers, and facilities, with workflow automation to sequence activities such as knowledge handover, equipment return coordination, and personnel exit acknowledgements.
Operational coverage focused on HR and site management workflows within Iceland, with governance driven by centralized HR ownership and standardized process templates to ensure consistent offboarding execution. Integrations were handled at a functional level, aligning 50skills Offboarding with internal HR datafeeds and IT access control and facilities processes rather than named third party products. Offboarding was inferred as part of the broader HR Journeys deployment and was implemented alongside documented onboarding improvements, while no explicit offboarding outcome metrics were provided.
|
Securitas Iceland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Securitas Iceland deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website, adopting a Chatbots and Conversational AI capability to support customer service and real-time visitor engagement. The implementation positions Salesforce Chat (formerly Salesforce Live Agent) as the primary conversational interface for inbound customer queries directed from the corporate site to live agents.
The deployment architecture uses an embedded web chat widget that connects live sessions to Salesforce agent interfaces, enabling real-time routing, queue management, and transcript capture consistent with Chatbots and Conversational AI patterns. Configuration work focused on chat button placement, pre-chat capture to collect basic contact context, session handoff rules, and operational hours to control availability of live agents.
Functional modules implemented include live agent routing and session transfer, pre-chat data collection for lead qualification, and persistent session transcripts for agent follow up, all aligned with conversational AI and chat operations. Reporting and session log capture were put in place to support case creation and continuity of service, using Salesforce Chat message records to retain interaction history.
Operational scope centers on the Iceland website and customer-facing teams, routing web-initiated interactions to service agents responsible for security service inquiries and sales contacts. Governance was established through chat routing rules, availability schedules, and agent handling processes to ensure consistent handling of live conversations on the corporate site.
|
Securitas Iceland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Securitas Iceland implemented Microsoft 365, an implementation observed via references in the source of their public website. Microsoft 365 is used to deliver Collaboration capabilities for the 400-employee professional services firm, providing a cloud-hosted productivity and collaboration platform for corporate communications and internal team workflows.
The deployment is described as a centralized Microsoft 365 tenancy providing core Collaboration functionality including hosted corporate email, team collaboration workspaces, document libraries, and cloud file storage to support document management and internal collaboration across corporate and field operations. Operational coverage focuses on corporate communications, document sharing, and internal collaboration for security services and administrative functions, with tenant-level governance and access management applied to align users and content within the Microsoft 365 environment.
|
 |
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Securitas Iceland eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
Securitas Iceland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
Securitas Iceland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Securitas Iceland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Securitas Iceland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Securitas Iceland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Securitas Iceland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Securitas Iceland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Securitas Iceland Technographics
Securitas Iceland is a Professional Services organization based in Iceland,
with around 400 employees and annual revenues of $70.0 million.
Securitas Iceland operates a diverse technology stack with applications such as
50skills Offboarding, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Offboarding, Chatbots and Conversational AI and Collaboration.
Securitas Iceland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as 50skills, Salesforce and Microsoft.
Securitas Iceland recently adopted applications including
50skills Offboarding in 2022, WooCommerce in 2022 and Microsoft Entra ID (formerly Azure Active Directory) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Securitas Iceland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Securitas Iceland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Securitas Iceland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.