Segurauto Technographics
Segurauto Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Segurauto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Segurauto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Segurauto has purchased the following applications: Atos Unify OpenScape Contact Center for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Segurauto is running and its propensity to invest more and deepen its relationship with Atos , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Segurauto revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Segurauto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Segurauto Tech Stack and Enterprise Applications
Segurauto CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atos | Legacy | Atos Unify OpenScape Contact Center | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Segurauto deployed Atos Unify OpenScape Contact Center, a Call Center solution, to support its online automobile insurance sales operations in Spain. The deployment centralized customer engagement on a purpose built contact center platform to align digital channels with customer service and online sales workflows.
The Atos Unify OpenScape Contact Center implementation emphasized omnichannel messaging and a unified agent interface, bringing social channels into the contact handling flow. Functional capabilities configured included omnichannel routing, interaction queuing and a consolidated agent desktop to manage social media conversations alongside voice and web contacts, aligning agent productivity with typical Call Center operational patterns.
Integrations explicitly included Twitter, Facebook and Skype messaging, which were embedded into agents' workflows to enable real time engagement with customers who prefer online interactions. Operational responsibility rested with customer service and online sales teams across Segurauto's Spanish operations, and the rollout introduced workflow changes to triage and escalate social conversations within existing contact center processes. Segurauto is successfully targeting tech savvy customers who prefer to interact with companies online.
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Marketing Automation | CRM |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Segurauto
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Apps Being Evaluated by Segurauto Executives
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