Seiko Denki is a Manufacturing organization based in Malaysia, with around 350 employees and annual revenues of $32.0 million.

What enterprise applications does Seiko Denki use?

Seiko Denki operates a diverse technology stack with applications such as Microsoft Dynamics NAV and Ruby Live Chat, covering areas like ERP Financial and Chatbots and Conversational AI.

What digital transformation initiatives has Seiko Denki undertaken?

Seiko Denki has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Ruby.

What are the most recent software purchases made by Seiko Denki?

Seiko Denki recently adopted applications including Ruby Live Chat in 2019 and Microsoft Dynamics NAV in 2016, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at Seiko Denki?

APPS RUN THE WORLD maintains an up-to-date database of Seiko Denki’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track Seiko Denki’s IT investments?

Our research team continuously updates Seiko Denki’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by Seiko Denki?

Subscribe to APPS RUN THE WORLD to access the complete Seiko Denki technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Seiko Denki Technographics, Software Purchases, AI and Digital Transformation Initiatives

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

Seiko Denki Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Seiko Denki and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Seiko Denki employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Seiko Denki has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2016, Ruby Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Seiko Denki is running and its propensity to invest more and deepen its relationship with Microsoft , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Seiko Denki revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seiko Denki intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Microsoft	Legacy	Microsoft Dynamics NAV	ERP Financial	ERP	AG ICT Services	2016	2016	In 2016 Seiko Denki implemented Microsoft Dynamics NAV as its ERP Financial backbone at the Senai manufacturing site in Malaysia, a deployment led by AG ICT Services with direct involvement from the company Technical Director. The initiative targeted core financial controls and transactional accounting for a 350 employee manufacturing operation, with procurement, planning and implementation managed by the SI alongside Seiko Denki IT leadership. The Microsoft Dynamics NAV deployment focused on core finance capabilities typical for ERP Financial implementations, including general ledger structure and chart of accounts configuration, accounts payable and receivable processing, bank reconciliation and fixed asset tracking, and inventory costing configured to align with manufacturing operational flows. Configuration work included automation of standard posting routines, invoice posting workflows and month end financial close sequences to standardize accounting practices across the Senai site. AG ICT Services provisioned implementation resources, established a support portal and staffed a technical team to provide ongoing application support and IT outsourcing services for Seiko Denki. Operational governance was instituted through the Technical Director who oversaw procurement, team hiring and the handover of operational support, creating a service and support pathway between the manufacturing site and the SI while keeping financial operations centralized within Microsoft Dynamics NAV.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Microsoft

Legacy

Microsoft Dynamics NAV

ERP Financial

ERP

AG ICT Services

2016

In 2016 Seiko Denki implemented Microsoft Dynamics NAV as its ERP Financial backbone at the Senai manufacturing site in Malaysia, a deployment led by AG ICT Services with direct involvement from the company Technical Director. The initiative targeted core financial controls and transactional accounting for a 350 employee manufacturing operation, with procurement, planning and implementation managed by the SI alongside Seiko Denki IT leadership. The Microsoft Dynamics NAV deployment focused on core finance capabilities typical for ERP Financial implementations, including general ledger structure and chart of accounts configuration, accounts payable and receivable processing, bank reconciliation and fixed asset tracking, and inventory costing configured to align with manufacturing operational flows. Configuration work included automation of standard posting routines, invoice posting workflows and month end financial close sequences to standardize accounting practices across the Senai site. AG ICT Services provisioned implementation resources, established a support portal and staffed a technical team to provide ongoing application support and IT outsourcing services for Seiko Denki. Operational governance was instituted through the Technical Director who oversaw procurement, team hiring and the handover of operational support, creating a service and support pathway between the manufacturing site and the SI while keeping financial operations centralized within Microsoft Dynamics NAV.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Ruby	Legacy	Ruby Live Chat	Chatbots and Conversational AI	AI-Powered Application	n/a	2019	2019	In 2019, Seiko Denki implemented Ruby Live Chat on its corporate website. Seiko Denki deployed Ruby Live Chat as a Chatbots and Conversational AI solution to provide a persistent, real-time text channel for customer engagement and inquiry handling. The deployment centers on an embedded web chat widget connected to an agent console, delivering standard Chatbots and Conversational AI capabilities such as live agent handoff, canned responses, chat transcripts, and session-based reporting. Operational responsibility sits with customer service and sales inquiry workflows, where agents manage inbound chats and escalate complex issues through established ticketing procedures. Governance changes included formalizing chat handling workflows, agent shift coverage, and transcript retention practices to support consistent customer interactions. The Ruby Live Chat implementation is focused on web-based customer engagement for Seiko Denki, aligning chat capabilities with front-line support and inquiry qualification processes.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Ruby

Legacy

Ruby Live Chat

Chatbots and Conversational AI

AI-Powered Application

n/a

2019

In 2019, Seiko Denki implemented Ruby Live Chat on its corporate website. Seiko Denki deployed Ruby Live Chat as a Chatbots and Conversational AI solution to provide a persistent, real-time text channel for customer engagement and inquiry handling. The deployment centers on an embedded web chat widget connected to an agent console, delivering standard Chatbots and Conversational AI capabilities such as live agent handoff, canned responses, chat transcripts, and session-based reporting. Operational responsibility sits with customer service and sales inquiry workflows, where agents manage inbound chats and escalate complex issues through established ticketing procedures. Governance changes included formalizing chat handling workflows, agent shift coverage, and transcript retention practices to support consistent customer interactions. The Ruby Live Chat implementation is focused on web-based customer engagement for Seiko Denki, aligning chat capabilities with front-line support and inquiry qualification processes.

First Name

Last Name

Title

Function

Department

Phone

Information Technology Officer

Manager

Business Development Manager

Manager

Sales

Finance Director

Director

Finance

Co owner

CXO

Finance

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Company

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Seiko Denki Technographics