Selective Insurance
40 Wantage Avenue,
Branchville, 07890, NJ,
United States
Branchville, 07890, NJ,
United States
1 973-948-3000
Insurance
Selective Insurance Technographics
Selective Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Selective Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2650 Selective Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Selective Insurance has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019, Tableau for Analytics and BI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Selective Insurance is running and its propensity to invest more and deepen its relationship with LivePerson , Tableau Software , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Selective Insurance revenues, which have grown to $4.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Selective Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Selective Insurance Tech Stack and Enterprise Applications
Selective Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Selective Insurance deployed LivePerson Conversational Cloud to provide Chatbots and Conversational AI capabilities on its public website, positioning the LivePerson Conversational Cloud as the primary conversational layer for customer engagement and digital support. The implementation centers on embedding the LivePerson Conversational Cloud web chat interface into Selective Insurance web properties to handle inbound customer interactions and route complex inquiries to human support when required.
The deployment leverages category-aligned capabilities typical of Chatbots and Conversational AI, including web chat widget delivery, natural language intent classification, conversational routing to agents, contextual agent assist, and conversation analytics for monitoring. Configuration work emphasized intent taxonomy and dialogue flows, and the LivePerson Conversational Cloud was provisioned as a cloud SaaS service with centralized administrative controls for bot configuration and conversation orchestration.
Operationally the implementation is focused on the website channel, where the LivePerson Conversational Cloud is instrumented to manage customer-facing conversations and to feed conversational telemetry into centralized monitoring. Governance practices highlighted include standardized conversation handling rules, incremental rollout of bot flows on site pages, and continuous tuning of intents and dialogues to align with support workflows and compliance requirements.
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Selective Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Selective Insurance implemented Tableau within its Analytics and BI environment, positioning Tableau as a centralized platform for visual analytics and enterprise reporting. The initial deployment established a foundation for governed dashboards, data source access controls, and environment separation to support development and production analytics workflows.
Tableau was configured to deliver dashboarding, visual exploration, and governed content distribution, with server side administration focused on content permissions, scheduled extracts, and workbook lifecycle controls. The implementation emphasized promotion paths and environment separation consistent with standard Analytics and BI operational models, aligning Tableau workbooks and dashboards with corporate reporting practices.
Operational coverage at Selective Insurance reflected a dual-tool BI estate under a Power BI/Tableau Administrator role, with explicit Power BI activities documented alongside Tableau administration. Recorded responsibilities included managing Power BI tenant settings, assigning and monitoring premium capacities, configuring on premises data gateway installations and upgrades on AWS servers, and operating deployment pipelines to move artifacts from Dev to UAT to Prod. Automation and operational tooling efforts included PowerShell scripts for health assessment dashboards and scheduled live connection refreshes, GitHub integration for source control, monitoring audit logs, and building usage metrics reports for users.
Governance and operational processes combined capacity administration, scheduled refresh orchestration, gateway lifecycle management, and audit monitoring as routine controls for the BI estate. These controls supported centralized monitoring and compliance for both Tableau and Power BI workloads, with ongoing upgrades and performance troubleshooting incorporated into operational runbooks.
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Selective Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Selective Insurance implemented Cisco Webex Meetings. Cisco Webex Meetings is deployed on Selective Insurance's website and serves as the enterprise Audio Video and Web Conferencing platform for both external and internal sessions.
The deployment leverages Cisco Webex Meetings cloud-hosted meeting infrastructure, enabling browser-based join, native video conferencing, screen sharing, meeting recording, host controls, and participant management. Configuration emphasis appears on embedded website meeting flows and standard Webex meeting capabilities such as scheduled meetings, ad hoc conferencing, and recorded session playback to support customer engagement and virtual collaboration.
Operational ownership and governance are organized to support enterprise collaboration and customer-facing interactions, with administration handled through centralized IT and corporate communications processes. Rollout focused on standardizing meeting controls, access policies, and host provisioning to ensure consistent conferencing behavior across internal teams and external client meetings.
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Collaboration | Collaboration |
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2018 | 2018 |
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Selective Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Selective Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Selective Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Selective Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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Selective Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2021 | 2021 |
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Selective Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Selective Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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VP of Customer Experience & Mobility | VP | Customer Service | |
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IT Application Manager | Manager | IT | |
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Director Customer Experience | Director | Customer Service | |
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Customer Experience Metrics Project Lead | Manager | Customer Service | |
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Manager, Data Center Operations | Manager | IT | |
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Team Leader - Enterprise Data Management | Manager | IT | |
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Master Data Management & Data Governance IT | CXO | IT | |
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CIO | CXO | IT | |
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AVP - Enterprise Architecture | VP | IT | |
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AVP, Enterprise Architecture | VP | IT | |
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AVP of Infrastructure Engineering | VP | R&D | |
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IT Senior Application Manager (Data Engineering, Analytics, Architecture and Governance) | Manager | IT | |
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Business Intelligence Manager | Manager | IT | |
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Vice President - Business Intelligence & Analytics | VP | IT | |
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Assistant Vice President, Information Management | VP | IT | |
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AVP of Corporate Systems | VP | IT | |
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Apps Being Evaluated by Selective Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Selective Insurance IT executives and key decision makers. This section highlights Selective Insurance's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2025-04-21, Legacy for Legacy System on 2025-03-18, and IBM Cognos Business Intelligence for Analytics and BI on 2025-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Selective Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-21 | Selective Insurance | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
| 2025-03-18 | Selective Insurance | Evaluated | Legacy Vendor | Legacy | Legacy System | Legacy |
| 2025-02-11 | Selective Insurance | Evaluated | IBM | IBM Cognos Business Intelligence | Analytics and BI | Analytics and BI |
| 2024-09-11 | Selective Insurance | Evaluated |
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Treasury Management | TRM |
FAQ - APPS RUN THE WORLD Selective Insurance Technographics
Selective Insurance is a Insurance organization based in United States,
with around 2650 employees and annual revenues of $4.23 billion.
Selective Insurance operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Tableau and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Selective Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Tableau Software and Cisco Systems.
Selective Insurance recently adopted applications including
SS&C Blue Prism in 2023, Tableau in 2022 and Bubble Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Selective Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Selective Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Selective Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.