Abu Dhabi, P.O. Box 3376,
United Arab Emirates
SERGAS Group United Arab Emirates Technographics
SERGAS Group United Arab Emirates Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SERGAS Group United Arab Emirates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 SERGAS Group United Arab Emirates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SERGAS Group United Arab Emirates has purchased the following applications: Beams Gym & Spa Management for Gym Management in 2022, Zoho SalesIQ for Chatbots and Conversational AI in 2020, Beams Call Center for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SERGAS Group United Arab Emirates is running and its propensity to invest more and deepen its relationship with Beams IT Solutions , Zoho Corp. , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SERGAS Group United Arab Emirates revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SERGAS Group United Arab Emirates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SERGAS Group United Arab Emirates Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Beams IT Solutions | Legacy | Beams Gym & Spa Management | Gym Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 SERGAS Group implemented Beams Gym & Spa Management as a Gym Management application, appearing on Beams IT Solutions' client roster. Beams IT Solutions lists SERGAS Group among its trusted clients in the United Arab Emirates, and the vendor association provides the implementation signal for Beams Gym & Spa Management at SERGAS Group. The deployment is positioned to support onsite fitness and spa operations within the oil, gas and chemicals company context.
Functional coverage aligns with common Gym Management capabilities, including membership and access control, class and resource scheduling, appointment and therapist scheduling for spa services, and front-desk point of sale and billing workflows, all consistent with the Beams Gym & Spa Management application. Operational scope is expected to involve facilities management, human resources when managing employee wellness programs, and finance for membership billing and reconciliation across SERGAS Group sites in the United Arab Emirates. Governance and rollout would be coordinated among HR, facilities and finance stakeholders to configure membership tiers, scheduling rules and billing mappings to corporate policy.
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Laboratory Management | ERP Services and Operations |
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2021 | 2021 |
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Oil Gas and Chemicals ERP | ERP Services and Operations |
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2020 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Beams IT Solutions | Legacy | Beams Call Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021 SERGAS Group United Arab Emirates deployed Beams Call Center, a Call Center application provided by Beams IT Solutions, to support customer service, billing and field operations for its gas distribution business in the UAE. The vendor lists the engagement on its client roster and the implementation was positioned to centralize customer records and unify frontline service channels.
Implementation work focused on centralizing customer data and operational workflows, configuring modules aligned with Call Center capabilities such as CRM driven customer profiles, inbound call routing, case management, agent desktop configuration and billing support interfaces. Beams Call Center was applied to link contact records with field operations workflows so service tickets could be coordinated with dispatch and field activity records.
Operational coverage targeted SERGAS Group United Arab Emirates gas distribution operations and directly impacted customer service, billing and field service departments and their case handling processes. Governance attention centered on consolidation of customer records, standardization of agent workflows and data stewardship, consistent with the stated aim to centralize records and improve service responsiveness.
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SERGAS Group United Arab Emirates
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SERGAS Group United Arab Emirates Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||