List of Beams Call Center Customers
Dubai, 232063,
United Arab Emirates
Since 2010, our global team of researchers has been studying Beams Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Beams Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Beams Call Center for Call Center include: SERGAS Group United Arab Emirates, a United Arab Emirates based Oil, Gas and Chemicals organisation with 850 employees and revenues of $120.0 million, NOLIMIT United Arab Emirates, a United Arab Emirates based Retail organisation with 120 employees and revenues of $10.0 million, Black Clover United Arab Emirates, a United Arab Emirates based Retail organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Beams Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Black Clover United Arab Emirates | Retail | 30 | $3M | United Arab Emirates | Beams IT Solutions | Beams Call Center | Call Center | 2022 | n/a |
In 2022, Black Clover United Arab Emirates implemented Beams Call Center to address Call Center needs for its UAE retail and webstore operations. The deployment was positioned to centralize customer-facing order and inquiry handling across GCC retail channels.
Beams Call Center at Black Clover United Arab Emirates appears configured for standard contact center capabilities, including inbound call routing, interactive voice response and agent-facing desktop workflows, aligned with typical Call Center functional modules. Use of an integrated CRM module for contact and order tracking is inferred from Beams IT Solutions' product portfolio and client gallery rather than documented by the retailer. Configuration choices were proportionate to a 30 employee retail operation, favoring lightweight multichannel handling and agent productivity features.
No explicit third party integrations were documented in available sources, so details on ecommerce or order management system connections are not confirmed. Operational scope emphasized customer service and order inquiry handling across the company's UAE webstore and broader GCC channels. The rollout narrative on the vendor site lists Black Clover among client logos but does not provide governance or phased rollout specifics.
Implementation governance and change management were not publicly detailed, therefore specifics on agent training, SLA definitions or support models remain undocumented. The implementation is recorded as Beams Call Center in 2022 for Black Clover United Arab Emirates within the Call Center category.
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NOLIMIT United Arab Emirates | Retail | 120 | $10M | United Arab Emirates | Beams IT Solutions | Beams Call Center | Call Center | 2022 | n/a |
In 2022, NOLIMIT engaged Beams IT Solutions and deployed Beams Call Center as part of a broader retail systems engagement. Beams publicly announced a simultaneous point of sale rollout for NOLIMIT's Dubai outlets, and the work included provisioning Call Center capabilities to support multi-outlet customer service in the United Arab Emirates.
The Beams Call Center deployment, categorized as Call Center, was positioned to support standard contact center workflows such as omnichannel inbound routing, agent desktop access to customer records, interactive voice response and call logging for retail inquiry handling. Configuration emphasis was on retail customer service and order lookup workflows to align with store-level point of sale operations and CRM touchpoints within the Beams retail suite.
Integrations and operational coverage were organized around the Dubai store footprint, with the Call Center implementation aligned to the POS rollout schedule for synchronizing customer profile and transaction context across channels. Beams IT Solutions acted as the vendor for the deployment, coordinating technical provisioning and system configuration to enable centralized customer service for NOLIMIT stores in Dubai.
Governance and rollout were executed with a store-aligned cadence that mirrored POS installation, creating a coordinated support pattern between in-store retail operations and centralized call handling. The implementation narrative centers on instrumenting Beams Call Center to provide multi-outlet customer care and retail support workflows in the Dubai market.
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SERGAS Group United Arab Emirates | Oil, Gas and Chemicals | 850 | $120M | United Arab Emirates | Beams IT Solutions | Beams Call Center | Call Center | 2021 | n/a |
In 2021 SERGAS Group United Arab Emirates deployed Beams Call Center, a Call Center application provided by Beams IT Solutions, to support customer service, billing and field operations for its gas distribution business in the UAE. The vendor lists the engagement on its client roster and the implementation was positioned to centralize customer records and unify frontline service channels.
Implementation work focused on centralizing customer data and operational workflows, configuring modules aligned with Call Center capabilities such as CRM driven customer profiles, inbound call routing, case management, agent desktop configuration and billing support interfaces. Beams Call Center was applied to link contact records with field operations workflows so service tickets could be coordinated with dispatch and field activity records.
Operational coverage targeted SERGAS Group United Arab Emirates gas distribution operations and directly impacted customer service, billing and field service departments and their case handling processes. Governance attention centered on consolidation of customer records, standardization of agent workflows and data stewardship, consistent with the stated aim to centralize records and improve service responsiveness.
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