Osprey, 34229-9423, FL,
United States
Service In Advantage Appliance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Service In Advantage Appliance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Service In Advantage Appliance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service In Advantage Appliance has purchased the following applications: Apple Pay for Payment Processing in 2021, Microsoft 365 for Collaboration in 2015, Etech Integrated Customer Engagement for Customer Engagement in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service In Advantage Appliance is running and its propensity to invest more and deepen its relationship with Apple , Microsoft , Etech Global Services or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service In Advantage Appliance revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service In Advantage Appliance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Etech Global Services | Legacy | Etech Integrated Customer Engagement | Customer Engagement | CRM | n/a | 2019 | 2019 |
In 2019, Service In Advantage Appliance deployed Etech Integrated Customer Engagement for Customer Engagement on its website. The implementation centralizes web-facing customer interaction capture and initial case creation to support customer service and customer support workflows at the company.
Etech Integrated Customer Engagement is embedded on the corporate website as a cloud delivered engagement layer, providing a unified interface for inbound web inquiries, session based conversational capture, and routing into internal support queues consistent with Customer Engagement platforms. The deployment scope is small business scale, covering customer service and sales intake processes for the United States site, with governance focused on simple triage and case escalation workflows managed by a compact support team.
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2019 | 2019 |
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