List of Etech Integrated Customer Engagement Customers
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Since 2010, our global team of researchers has been studying Etech Integrated Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Etech Integrated Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Etech Integrated Customer Engagement for Customer Engagement include: Etech, a United States based Professional Services organisation with 3600 employees and revenues of $500.0 million, Gerardi Insurance Services, a United States based Insurance organisation with 10 employees and revenues of $1.0 million, Service In Advantage Appliance, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Possiblenow, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, The Signal, a United States based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Etech Integrated Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Etech Integrated Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Etech | Professional Services | 3600 | $500M | United States | Etech Global Services | Etech Integrated Customer Engagement | Customer Engagement | 2021 | n/a |
In 2021, Etech implemented Etech Integrated Customer Engagement, deploying the application as its Customer Engagement layer on the public website. The Etech Integrated Customer Engagement instance is embedded into the web front end to surface web chat and self-service flows, and to route web-originated interactions into internal agent consoles. This implementation situates the application squarely within customer service and digital engagement business functions.
The deployment configured standard customer engagement modules including omnichannel messaging, session routing, agent desktop capabilities, and basic interaction analytics to support contact handling workflows. Operational coverage centers on customer service and support teams, with the platform instrumenting web-originated sessions, creating routed cases, and enforcing channel-specific routing policies. Governance and process changes focused on templated workflow configurations and channel routing rules to standardize web-to-agent handoffs across service teams.
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Gerardi Insurance Services | Insurance | 10 | $1M | United States | Etech Global Services | Etech Integrated Customer Engagement | Customer Engagement | 2021 | n/a |
In 2021, Gerardi Insurance Services implemented Etech Integrated Customer Engagement on its public website to centralize online customer touchpoints within the Customer Engagement category. The deployment uses Etech Integrated Customer Engagement as a cloud delivered engagement layer embedded in the website, providing web chat and browser based contact flows alongside a centralized agent console and session tracking consistent with Customer Engagement platform capabilities. The architecture emphasizes a lightweight SaaS integration model suited to a small insurer, with front end widgets on the corporate site and a hosted management plane for configuration.
Functionally the implementation covers customer service and sales intake workflows, enabling conversational routing, case creation, and scripted agent interactions typical of Customer Engagement deployments. Integrations are explicitly limited to the company website, with operational ownership kept within the internal customer support function and configuration controlled through the Etech management interface. Governance centered on centralized configuration, scripted response workflows and agent desktop controls to standardize handling of web initiated inquiries.
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Possiblenow | Professional Services | 10 | $1M | United States | Etech Global Services | Etech Integrated Customer Engagement | Customer Engagement | 2023 | n/a |
In 2023, Possiblenow implemented Etech Integrated Customer Engagement on their website. Possiblenow is a United States based professional services firm with approximately 10 employees, and the deployment is focused on the companys Customer Engagement footprint for client-facing digital interactions.
The implementation of Etech Integrated Customer Engagement is deployed as an embedded web channel to centralize inbound website contacts and to provide an agent-facing engagement layer. Configuration aligns with common Customer Engagement capabilities, including real time web chat, case ticketing and queue routing, knowledge base orchestration, and basic engagement reporting to support customer support and client intake workflows. Governance and operational control concentrate on channel routing rules and agent workflows, ensuring website interactions are funneled into the Etech Integrated Customer Engagement environment for handling by sales and support functions.
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Service In Advantage Appliance | Professional Services | 10 | $1M | United States | Etech Global Services | Etech Integrated Customer Engagement | Customer Engagement | 2019 | n/a |
In 2019, Service In Advantage Appliance deployed Etech Integrated Customer Engagement for Customer Engagement on its website. The implementation centralizes web-facing customer interaction capture and initial case creation to support customer service and customer support workflows at the company.
Etech Integrated Customer Engagement is embedded on the corporate website as a cloud delivered engagement layer, providing a unified interface for inbound web inquiries, session based conversational capture, and routing into internal support queues consistent with Customer Engagement platforms. The deployment scope is small business scale, covering customer service and sales intake processes for the United States site, with governance focused on simple triage and case escalation workflows managed by a compact support team.
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The Signal | Communications | 10 | $1M | United States | Etech Global Services | Etech Integrated Customer Engagement | Customer Engagement | 2023 | n/a |
In 2023 The Signal implemented Etech Integrated Customer Engagement on its website, deploying a Customer Engagement solution to consolidate inbound web interactions into a single engagement surface. The deployment used an embedded web engagement widget and a cloud delivery model to capture chats and form submissions and forward them to a centralized engagement console. For a 10 employee communications company the architecture emphasized lightweight console access and browser based agent workflows rather than on premises infrastructure.
Etech Integrated Customer Engagement was configured with core Customer Engagement capabilities typical for the category, including persistent web chat, session routing and queue management, ticket creation and lifecycle tracking, and a knowledge base for templated responses. Operational scope concentrated on customer support and front line communications functions with role based access controls and defined escalation workflows to manage inbound routing and handoffs. Governance focused on simplified process rules and agent routing configuration managed through the vendor administration console to align engagement handling with the small team operating model.
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