Who is Servicing Solutions?

Servicing Solutions is a Banking and Financial Services organization based in United States, with around 300 employees and annual revenues of $50.0 million.

What enterprise applications does Servicing Solutions use?

Servicing Solutions operates a diverse technology stack with applications such as iCIMS Recruit Applicant Tracking System, Drift AI Chatbot and Intellaegis MasterQueue, covering areas like Applicant Tracking System, Chatbots and Conversational AI and Analytics and BI.

What digital transformation initiatives has Servicing Solutions undertaken?

Servicing Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as iCIMS, Drift and Intellaegis.

What are the most recent software purchases made by Servicing Solutions?

Servicing Solutions recently adopted applications including SalesLoft Sales Engagement in 2025, Hubspot CRM in 2023 and Zendesk Service in 2023, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at Servicing Solutions?

APPS RUN THE WORLD maintains an up-to-date database of Servicing Solutions’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track Servicing Solutions’s IT investments?

Our research team continuously updates Servicing Solutions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by Servicing Solutions?

Subscribe to APPS RUN THE WORLD to access the complete Servicing Solutions technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Servicing Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Servicing Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Servicing Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Servicing Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Servicing Solutions has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2018, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Intellaegis MasterQueue for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Servicing Solutions is running and its propensity to invest more and deepen its relationship with iCIMS , Drift , Intellaegis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Servicing Solutions revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Servicing Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
iCIMS	Legacy	iCIMS Recruit Applicant Tracking System	Applicant Tracking System	HCM	n/a	2018	2018

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

iCIMS

Legacy

iCIMS Recruit Applicant Tracking System

Applicant Tracking System

HCM

n/a

2018

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Drift	Legacy	Drift AI Chatbot	Chatbots and Conversational AI	AI-Powered Application	n/a	2020	2020

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Drift

Legacy

Drift AI Chatbot

Chatbots and Conversational AI

AI-Powered Application

n/a

2020

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Intellaegis	Legacy	Intellaegis MasterQueue	Analytics and BI	Analytics and BI	n/a	2018	2018	In 2018, Servicing Solutions integrated Intellaegis MasterQueue into its loan servicing and collections operations. Intellaegis MasterQueue is an Analytics and BI application deployed to address collections, skip tracing, and repossession workflows across the United States. The implementation focused on embedding analytics driven queue management and case prioritization into day to day servicing processes to improve operational handling of delinquent accounts. Rollout targeted collections teams, skip tracing investigators, and repossession coordinators responsible for nationwide loan recovery activities. Configuration emphasized Analytics and BI capabilities such as queue prioritization, case scoring, reporting dashboards, and automated task assignment to support collectors and recovery staff. Operational governance centered on aligning MasterQueue workflows with existing servicing procedures and on boarding teams to the new queue management and reporting interfaces. The vendor and Servicing Solutions cited improved productivity and described the addition as seamless within their servicing processes.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Intellaegis

Legacy

Intellaegis MasterQueue

Analytics and BI

n/a

2018

In 2018, Servicing Solutions integrated Intellaegis MasterQueue into its loan servicing and collections operations. Intellaegis MasterQueue is an Analytics and BI application deployed to address collections, skip tracing, and repossession workflows across the United States. The implementation focused on embedding analytics driven queue management and case prioritization into day to day servicing processes to improve operational handling of delinquent accounts. Rollout targeted collections teams, skip tracing investigators, and repossession coordinators responsible for nationwide loan recovery activities. Configuration emphasized Analytics and BI capabilities such as queue prioritization, case scoring, reporting dashboards, and automated task assignment to support collectors and recovery staff. Operational governance centered on aligning MasterQueue workflows with existing servicing procedures and on boarding teams to the new queue management and reporting interfaces. The vendor and Servicing Solutions cited improved productivity and described the addition as seamless within their servicing processes.