Banco Azteca
Insurgentes Sur Num 3579, Torre 2 Piso 6 Col Tlalpan La Joya,
Mexico City, 14000,
Mexico
Mexico City, 14000,
Mexico
52 55 8582-7000
Banking and Financial Services
Banco Azteca Technographics
Banco Azteca Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banco Azteca and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42747 Banco Azteca employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banco Azteca has purchased the following applications: Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI in 2022, Zoom for Audio Video and Web Conferencing in 2020, Adobe Experience Manager for Digital Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banco Azteca is running and its propensity to invest more and deepen its relationship with Engageware , Zoom Video Communications , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banco Azteca revenues, which have grown to $6.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banco Azteca intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banco Azteca Tech Stack and Enterprise Applications
Banco Azteca AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engageware | Legacy | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Banco Azteca deployed Engageware Aivo AgentBot AI Platform on its public website. The Engageware Aivo AgentBot AI Platform is implemented as a Chatbots and Conversational AI solution to automate web-based customer interactions for retail banking customer service and digital banking support functions.
Configuration centers on conversational flow design, natural language understanding for intent recognition, and managed response libraries to support FAQs and guided transactional assistance. Operational scope is limited to the Banco Azteca website where the platform handles initial customer engagement and invokes escalation triggers to route complex inquiries into human support workflows. Governance practices emphasize iterative bot training, content review cycles, and formal handoff rules between the conversational agent and contact center teams to preserve accuracy and regulatory compliance.
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Banco Azteca Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Banco Azteca implemented Zoom on its public website to provide browser-accessible conferencing for customer interactions. The deployment is aligned with the Audio Video and Web Conferencing category and uses Zoom Video Communications Zoom as the embedded conferencing layer on digital channels.
The website integration indicates implementation of browser-based meeting flows that enable audio and video conferencing, screen sharing, and meeting access controls typical of Audio Video and Web Conferencing solutions. Zoom is surfaced directly through the site to allow customers to join sessions without requiring separate client installation, and scheduling and join workflows are exposed through the web interface.
Operational coverage centers on the Banco Azteca public web channel to support customer-facing engagements and digital advisory sessions. Governance and session controls are handled through centralized Zoom account administration and native in-session controls implemented at the website level, with the website acting as the access gateway for end users.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Banco Azteca Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020, Banco Azteca deployed Adobe Experience Manager as a Digital Asset Management implementation on its public website, centralizing web-facing media and creative files to support site authoring and online channel publishing. The initial deployment focused on hosting and delivering assets used directly in web content and customer-facing pages.
The implementation leverages Adobe Experience Manager Assets to provide centralized asset libraries, metadata and taxonomy management, automated rendition generation, and version control, integrated with content authoring workflows. Role based access controls and staged publishing workflows were configured to manage approvals and enforce publication gates for web content teams.
Adobe Experience Manager was integrated with Banco Azteca website content delivery processes to serve optimized assets across online channels in Mexico, supporting marketing and digital experience teams with centralized search and asset distribution capabilities. The configuration emphasizes asset reuse through canonical asset references and managed renditions for different device and page contexts.
Governance centered on content lifecycle controls, metadata standards, and workflow orchestration to enforce brand and regulatory consistency for online communications. Operational ownership is aligned to marketing and web operations, with Adobe Experience Manager acting as the single source of managed web assets for the bank's site.
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Digital Signing | Content Management |
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2023 | 2023 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Banco Azteca CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Banco Azteca PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2024 | 2024 |
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Banco Azteca IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Servers, Storage and Networking | IaaS |
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2000 | 2000 |
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Banco Azteca CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Banco Azteca Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2009 | 2009 |
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Video Surveillance System | Physical Security |
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2009 | 2009 |
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IT Decision Makers and Key Stakeholders at Banco Azteca
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Banco Azteca Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Banco Azteca IT executives and key decision makers. This section highlights Banco Azteca's latest recorded technology evaluations, including Backbase Digital Banking Platform for Digital Banking on 2026-01-26 and Oracle Retail Merchandising System for Retail Management on 2025-07-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Banco Azteca digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-26 | Banco Azteca | Evaluated | Backbase Solutions | Backbase Digital Banking Platform | Digital Banking | ERP Services and Operations |
| 2025-07-12 | Banco Azteca | Evaluated | Oracle | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Banco Azteca Technographics
Banco Azteca is a Banking and Financial Services organization based in Mexico,
with around 42747 employees and annual revenues of $6.88 billion.
Banco Azteca operates a diverse technology stack with applications such as
Engageware Aivo AgentBot AI Platform, Zoom and Adobe Experience Manager,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Asset Management.
Banco Azteca has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Engageware, Zoom Video Communications and Adobe Systems.
Banco Azteca recently adopted applications including
UiPath RPA Platform in 2024, DocuSign eSignature in 2023 and Amazon EC2 in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Banco Azteca’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Banco Azteca’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Banco Azteca technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.