Taipei, 104416,
Taiwan
SETtour Taiwan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SETtour Taiwan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 SETtour Taiwan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SETtour Taiwan has purchased the following applications: SABRE TicketExpress for Reservation and Booking Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SETtour Taiwan is running and its propensity to invest more and deepen its relationship with SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SETtour Taiwan revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SETtour Taiwan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE TicketExpress | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, SETtour Taiwan implemented SABRE TicketExpress as part of a long-term technology renewal to automate pricing, ticketing and exchanges for the agency's reservation and ticketing operations. SABRE TicketExpress was provisioned to centralize Reservation and Booking Management across SETtour's retail outlets and online channels in Taiwan and to support the group's operations in the Asia region.
The deployment focuses on core SABRE TicketExpress capabilities, including automated pricing and fare calculation, electronic ticket issuance, and exchange and reissue workflow automation to reduce manual transaction steps. Configuration emphasized agent facing workflow optimization and queue handling to accelerate ticketing throughput and standardize ticket exchanges. Ticket Express was configured to enforce pricing rules and fare validation consistent with agency sales workflows.
The implementation ties SABRE TicketExpress into SETtour's reservation workflow and online sales channels to ensure consistent ticketing across point of sale and online touchpoints. Operational scope targeted reservation agents, retail sales staff, and customer service teams across SETtour's Taiwan outlets, with regional support expectations for Asia channel operations. Functional impact covers reservation and ticketing operations, agent productivity, and transaction processing workflows.
Governance was managed through SETtour's long-term technology renewal program, aligning configuration standards, operational policies, and agent training to the SABRE TicketExpress deployment. Rollout targeted the group's retail outlets and online channels in Taiwan with regional support for Asia operations. The implementation aims to increase agent productivity and reduce transaction times across the group's retail outlets and online channels in the Asia region.
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