List of SABRE TicketExpress Customers
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Since 2010, our global team of researchers has been studying SABRE TicketExpress customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SABRE TicketExpress for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SABRE TicketExpress for Reservation and Booking Management include: Lion International Travel Service, a Australia based Professional Services organisation with 4 employees and revenues of $975.0 million, SETtour Taiwan, a Taiwan based Leisure and Hospitality organisation with 1500 employees and revenues of $120.0 million, Richmond International Travel & Tours, a Taiwan based Professional Services organisation with 500 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using SABRE TicketExpress, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SABRE TicketExpress customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Lion International Travel Service | Professional Services | 4 | $975M | Australia | SABRE | SABRE TicketExpress | Reservation and Booking Management | 2015 | n/a | In 2015, Lion International Travel Service implemented SABRE TicketExpress to modernize its reservation and ticketing operations. The deployment is described in contemporary coverage as Ticketing Express and was pursued under the Reservation and Booking Management category to streamline agent booking and ticket issuance workflows. The SABRE TicketExpress implementation emphasized ticketing automation and reservation workflow orchestration, including automated ticket issuance, fare and inventory access, and PNR handling as part of end to end booking management. Configuration work focused on agent-facing automation to reduce manual ticketing steps and to standardize booking and ticket issuance processes across the deployment footprint. Media reports indicate a Taiwan-region deployment scope aimed at improving ticketing productivity and client servicing, with rollout activities concentrated on agency operations and frontline servicing teams. Governance adjustments prioritized centralizing ticketing procedures and operationalizing automated workflows to deliver consistent reservation handling and faster client response times. | |
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Richmond International Travel & Tours | Professional Services | 500 | $17M | Taiwan | SABRE | SABRE TicketExpress | Reservation and Booking Management | 2023 | n/a | In 2023 Richmond International Travel & Tours implemented SABRE TicketExpress as part of a Sabre suite agreement to modernize its Reservation and Booking Management capabilities. The deployment targeted reservation and ticketing process automation in Taiwan, with SABRE TicketExpress selected to centralize pricing and ticketing workflow automation across the agency. Implementation scope emphasized pricing automation and ticket issuance workflow orchestration, configuring SABRE TicketExpress to handle fare calculation, automated ticketing, PNR management, and agent-facing booking processes. The configuration focused on embedding ticketing logic and fare rule validation into day to day reservation workflows to reduce manual ticket transaction steps and accelerate agent servicing. Operational coverage was concentrated on Richmond International Travel & Tours reservation and ticketing teams in Taiwan, aligning agent desktop processing and booking operations around SABRE TicketExpress. The deployment positioned the application as the operational hub for booking lifecycle management, with orchestration of pricing and ticket issuance routed through the Sabre suite. Governance and rollout emphasized standardizing ticketing procedures and agent workflows under the new Reservation and Booking Management platform, with process alignment workstreams oriented toward faster agent servicing and shorter transaction times. The 2023 agreement documented the objective to improve operational efficiency, reduce ticket transaction times, and deliver faster agent servicing through adoption of SABRE TicketExpress. | |
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SETtour Taiwan | Leisure and Hospitality | 1500 | $120M | Taiwan | SABRE | SABRE TicketExpress | Reservation and Booking Management | 2023 | n/a | In 2023, SETtour Taiwan implemented SABRE TicketExpress as part of a long-term technology renewal to automate pricing, ticketing and exchanges for the agency's reservation and ticketing operations. SABRE TicketExpress was provisioned to centralize Reservation and Booking Management across SETtour's retail outlets and online channels in Taiwan and to support the group's operations in the Asia region. The deployment focuses on core SABRE TicketExpress capabilities, including automated pricing and fare calculation, electronic ticket issuance, and exchange and reissue workflow automation to reduce manual transaction steps. Configuration emphasized agent facing workflow optimization and queue handling to accelerate ticketing throughput and standardize ticket exchanges. Ticket Express was configured to enforce pricing rules and fare validation consistent with agency sales workflows. The implementation ties SABRE TicketExpress into SETtour's reservation workflow and online sales channels to ensure consistent ticketing across point of sale and online touchpoints. Operational scope targeted reservation agents, retail sales staff, and customer service teams across SETtour's Taiwan outlets, with regional support expectations for Asia channel operations. Functional impact covers reservation and ticketing operations, agent productivity, and transaction processing workflows. Governance was managed through SETtour's long-term technology renewal program, aligning configuration standards, operational policies, and agent training to the SABRE TicketExpress deployment. Rollout targeted the group's retail outlets and online channels in Taiwan with regional support for Asia operations. The implementation aims to increase agent productivity and reduce transaction times across the group's retail outlets and online channels in the Asia region. |
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