Shake Shack
225 Varick Street Suite 301,
New York, 10014, NY,
United States
New York, 10014, NY,
United States
1 646-747-7200
Leisure and Hospitality
Shake Shack Technographics
Shake Shack Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shake Shack and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12196 Shake Shack employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shake Shack has purchased the following applications: Workday Financial Management for ERP Financial in 2018, Hirebridge Applicant Tracking for Applicant Tracking System in 2015, Accruent Lucernex for Lease Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shake Shack is running and its propensity to invest more and deepen its relationship with Workday , Hirebridge , Harri or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shake Shack revenues, which have grown to $1.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shake Shack intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shake Shack Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Sage 100 (formerly MAS 90 & MAS 200) | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, Shake Shack implemented Workday Financial Management, an ERP Financial application to centralize financial processing across its expanding restaurant footprint. The deployment replaced Sage 100 formerly MAS 90 and MAS 200 and focused on consolidating transaction processing, journal controls, and reporting into a single cloud financial system for the enterprise finance organization.
Workday Financial Management was configured to automate core accounting workflows, including electronic journal approvals that removed the requirement to print and physically sign every journal entry, and to provide searchable ledgers and audit trails. The implementation supported finance-led processes for month end closing, account reconciliations, and control enforcement, addressing prior manual control activities and long quarter close cycles.
The Workday Financial Management deployment was implemented alongside Workday Adaptive Planning for budget and forecast cycles, enabling cost center managers to run revenue and spend forecasts, amortize equipment, and accelerate board reporting. The company also aligned Workday Financial Management with Workday Human Capital Management and Payroll capabilities to ensure consistent master data for finance and workforce reporting, and it leveraged Workday Application Management Services from Deloitte for ongoing operational support.
Governance and audit workflows were restructured so internal audit teams can directly query Workday Financial Management for account balances, journal entry detail, and purchase approval history, reducing the need to collect paper records from departments. These changes supported smoother Sarbanes Oxley controls and faster preparation of audit materials, while automating journal entry approvals reduced processing time and improved the transparency of financial controls.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hirebridge | Legacy | Hirebridge Applicant Tracking | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Shake Shack implemented Hirebridge Applicant Tracking as its Applicant Tracking System on the company careers website. Hirebridge Applicant Tracking is used to capture external applicant traffic through the public careers portal, providing the primary online application flow for roles advertised on Shake Shack’s site.
The implementation aligns with typical Applicant Tracking System functionality, including job posting to the careers page, online application capture, candidate profile management, requisition routing, and configurable screening workflows. Hirebridge Applicant Tracking is configured to host the application form and manage applicant records, enabling interview scheduling and candidate status tracking within the ATS framework.
Operationally the Hirebridge Applicant Tracking deployment serves Shake Shack’s Talent Acquisition and HR intake processes, centralizing application intake from the careers portal URL provided on the corporate site. Governance focuses on platform-based workflow management and recruiter access controls to standardize applicant handling and requisition lifecycle across the organization.
|
|
|
|
|
Core HR | HCM |
|
2018 | 2018 |
|
|
|
|
|
Employee Engagement | HCM |
|
2023 | 2023 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2018 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accruent | Legacy | Accruent Lucernex | Lease Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Shake Shack implemented Accruent Lucernex as its Lease Management platform. The deployment was scoped to centralize lease administration and lease accounting for a publicly traded restaurant operator, with a focus on month end close accuracy and SEC disclosure readiness.
Accruent Lucernex was configured to manage lease administration records, lease accounting entries, accruals, and the preparation of lease disclosure footnotes for 10-K and 10-Q filings. Configuration emphasized key date tracking, tenancy schedules, and P&L allocation for occupancy expenses to support internal reporting and variance analysis.
Operational coverage included Finance, Real Estate and Development, Legal, Supply Chain, FP&A, and Operations teams, with workflows designed to accelerate information flows for new contracts and critical dates. The implementation was executed as a year long project led by a lease accounting subject matter expert who trained and managed lease administrators and built a three person team to operate the system.
Governance changes accompanied the technical implementation, instituting completeness checks and independent prepare and review practices, and strengthening communication protocols between accounting and Real Estate stakeholders. Training converted two lease administrators into hybrid roles that contribute directly to the accounting close, and control remediation addressed previously identified SOX deficiencies.
Outcomes documented during and after the rollout included shortening the month end close from 15 days to 5 days, remediation of SOX control deficiencies, and improved P&L analytics for occupancy expense variance analysis enabling faster responses from FP&A and operations. Accruent Lucernex serves as Shake Shack’s system of record for lease administration and lease accounting, supporting ongoing disclosure and close processes.
|
|
|
|
|
Point Of Sale | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Shop Management | ERP Services and Operations |
|
2025 | 2025 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Shipping Management | eCommerce |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2018 | 2018 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Shake Shack
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Shake Shack Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shake Shack IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shake Shack digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Shake Shack Technographics
Shake Shack is a Leisure and Hospitality organization based in United States,
with around 12196 employees and annual revenues of $1.09 billion.
Shake Shack operates a diverse technology stack with applications such as
Workday Financial Management, Hirebridge Applicant Tracking and Accruent Lucernex,
covering areas like ERP Financial, Applicant Tracking System and Lease Management.
Shake Shack has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Hirebridge and Accruent.
Shake Shack recently adopted applications including
IntouchShop in 2025, Harri Engage in 2023 and Magnite (ex Rubicon Project) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shake Shack’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shake Shack’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shake Shack technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.