Shangri - La Hotels
10th Mile, Batu Feringgi Beach BATU FERINGG,
Penang Island, 11100,
Malaysia
Penang Island, 11100,
Malaysia
60 4888 8888
Leisure and Hospitality
Shangri - La Hotels Technographics
Shangri - La Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shangri - La Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2360 Shangri - La Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shangri - La Hotels has purchased the following applications: Infor SunSystems for ERP Financial in 2016, Orisoft HCM for Core HR in 2014, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shangri - La Hotels is running and its propensity to invest more and deepen its relationship with Infor , Orisoft Technology Berhad , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shangri - La Hotels revenues, which have grown to $132.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shangri - La Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shangri - La Hotels Tech Stack and Enterprise Applications
Shangri - La Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Shangri - La Hotels implemented Infor SunSystems as its ERP Financial application. The engagement included a three month system integration and upgrade project that linked Infor SunSystems with Check SCM, the hotel's supply chain management system for purchasing and inventory.
The work focused on core financial management capabilities within Infor SunSystems, including general ledger configuration, accounts payable and accounts receivable workflows, cash management and financial reporting. Configuration emphasized chart of accounts alignment, multi entity accounting controls and transactional mapping to capture procurement and inventory costs for accurate period end close.
Integrations centered on transactional interfaces for purchase orders, goods receipts and supplier invoicing, together with supplier master synchronization and three way match exception handling. Operational scope spanned finance, procurement and inventory teams, and the program required process changes to reconciliation, exception resolution and financial posting workflows between purchasing and the ERP Financial ledger.
|
Shangri - La Hotels HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orisoft Technology Berhad | Legacy | Orisoft HCM | Core HR | HCM | n/a | 2014 | 2018 |
In 2014 Shangri - La Hotels implemented Orisoft HCM as a Core HR solution. The deployment covered Shangri - La Hotels Malaysia and its workforce of 2,360 employees, centralizing employee master records and administrative HR processes. Orisoft HCM served as the Core HR platform to manage HR administration and personnel data management.
Configuration focused on standard Core HR functional modules including employee master data, organizational management, leave and attendance, benefits administration and basic HR reporting, aligned with routine HR workflows. Governance emphasis included data stewardship and role based access control to enforce consistent HR processes and record integrity. The implementation is documented on Orisoft Technology Berhad customer references.
|
|
|
|
|
Employee Self Service | HCM |
|
2014 | 2014 |
|
Shangri - La Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Shangri - La Hotels deployed Microsoft 365. The Microsoft 365 deployment is categorized as Collaboration and is referenced on the company website, indicating enterprise adoption of cloud-hosted productivity and content collaboration capabilities.
Implementation scope for Microsoft 365 typically includes email and calendaring, document management and intranet spaces, file synchronization and sharing, and real-time communications to support Collaboration workflows. Configuration is likely centered on tenant-level administration, user provisioning, and role-based access aligned to hospitality operational needs.
Operational coverage targets the Malaysia-based organization with 2,360 employees and supports business functions such as operations, front office, sales and marketing, and corporate support. The public reference to Microsoft 365 on the Shangri - La Hotels website suggests integration points for centralized content publishing and workforce access to Collaboration services.
Governance is expected to follow standard Collaboration controls, including centralized identity and access management, policy-driven administration, and data retention governance at the tenant level. Microsoft 365 is the named application serving as the core Collaboration platform for Shangri - La Hotels.
|
Shangri - La Hotels eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2012 | 2012 |
|
Shangri - La Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2021 | 2021 |
|
Shangri - La Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Shangri - La Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Vice President, Finance (Shared Services) | VP | Finance | |
|
|
|
Assistant Vice President Information Technology | VP | IT | |
|
|
|
Director of Finance | Director | Finance | |
|
|
|
Accounts Payable Assistant | Manager | Finance | |
|
|
|
General Manager | Manager | Finance | |
|
|
|
Financial Controller | Director | Finance | |
|
|
|
Area Financial Controller | Director | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Area Director of Human Resources | Director | HR | |
|
Apps Being Evaluated by Shangri - La Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shangri - La Hotels IT executives and key decision makers. This section highlights Shangri - La Hotels's latest recorded technology evaluations, including Microsoft Dynamics 365 Business Central for ERP Financial on 2026-02-05 and Oracle Mantas AML for AML, Fraud and Compliance on 2025-10-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shangri - La Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-05 | Shangri - La Hotels | Evaluated | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP |
| 2025-10-10 | Shangri - La Hotels | Evaluated | Oracle | Oracle Mantas AML | AML, Fraud and Compliance | TRM |
FAQ - APPS RUN THE WORLD Shangri - La Hotels Technographics
Shangri - La Hotels is a Leisure and Hospitality organization based in Malaysia,
with around 2360 employees and annual revenues of $132.0 million.
Shangri - La Hotels operates a diverse technology stack with applications such as
Infor SunSystems, Orisoft HCM and Microsoft 365,
covering areas like ERP Financial, Core HR and Collaboration.
Shangri - La Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Orisoft Technology Berhad and Microsoft.
Shangri - La Hotels recently adopted applications including
Salesforce Sales Cloud in 2021, Adobe Launch in 2021 and Rackspace Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shangri - La Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shangri - La Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shangri - La Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.