SHANON
Mita 43 Mt Building 4th Floor Mita 3-13-16 Minato-ku,
Tokyo, 108-0073,
Japan
Tokyo, 108-0073,
Japan
81 1 2095 5008
Professional Services
SHANON Technographics
SHANON Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SHANON and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 213 SHANON employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SHANON has purchased the following applications: OPROARTS Prime for Analytics and BI in 2012, Zoom for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SHANON is running and its propensity to invest more and deepen its relationship with OPRO , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SHANON revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SHANON intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SHANON Tech Stack and Enterprise Applications
SHANON Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OPRO | Legacy | OPROARTS Prime | Analytics and BI | Analytics and BI | n/a | 2012 | 2012 |
In 2012, SHANON implemented OPROARTS Prime to extend Salesforce CRM functionality on the Force.com platform in Japan. The implementation positioned OPROARTS Prime within the Analytics and BI category and targeted sales administration and marketing document management.
The deployment added quotation generation, workflow orchestration, and invoice issuance capabilities to Salesforce CRM, enabling centralized creation and control of sales and billing documents. OPROARTS Prime was configured to generate quotes and invoices from CRM records and to enforce approval workflows tied to opportunity and account data.
Integration architecture centered on the Force.com platform, using Salesforce CRM as the master data source for customers, opportunities, and contract information. Operational scope covered sales and marketing teams in Japan and focused on streamlining sales administration processes and centralizing marketing and billing document repositories.
Governance changes standardized document workflows and centralized storage of marketing and billing artifacts, strengthening internal control over quotation and invoicing processes. The project improved sales and marketing process efficiency and enabled centralized management of marketing and billing documents as reported in the deployment announcement.
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SHANON Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, SHANON implemented Zoom as its Audio Video and Web Conferencing solution. The implementation is surfaced on SHANON's public website where Zoom is used to provision meeting access and webinar entry points for external attendees and prospective clients.
Configuration focuses on core Zoom capabilities including scheduled meetings, webinar hosting, screen sharing, cloud recording, and participant management, consistent with Audio Video and Web Conferencing functional workflows. Operational coverage spans client-facing teams and internal departments such as sales, consulting delivery, and human resources, with the website functioning as an access and registration layer. Governance centers on centralized account administration and scheduling policies to control user access and meeting configuration across the organization.
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Collaboration | Collaboration |
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2013 | 2013 |
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SHANON CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017 SHANON implemented Zendesk Service on its corporate website to centralize client inquiries and web-based customer support. The deployment targeted the professional services firm s external customer-facing support function and was aligned with its mid-market scale operations, supporting inbound web requests and email-driven tickets. Zendesk Service was provisioned as the primary Customer Support application for handling client interactions initiated through the company website.
The implementation configured core Zendesk Service capabilities consistent with Customer Support workflows, including web-embedded contact forms and a site widget for ticket creation, a centralized ticketing queue, subject-based routing and priority queues, macro-driven agent responses, and dashboard reporting for operational monitoring. A knowledge base and help center were staged to capture recurring issues and standard responses, while SLA constructs and escalation rules were applied to support case triage. Configuration emphasized role-based agent access, ticket assignment rules, and templated workflows to standardize case resolution across client services teams.
Architecturally the solution was delivered as a cloud SaaS instance of Zendesk Service and integrated directly with SHANON s website through embedded widgets and web forms to capture and persist customer tickets. Operational coverage focused on the customer support and client services groups, with governance framed around centralized queues, agent permissions, and documented triage and escalation processes. The narrative reflects an implemented Zendesk Service deployment in the Customer Support category used to manage web-originated client inquiries for SHANON.
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Marketing Analytics | CRM |
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2021 | 2021 |
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SHANON PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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SHANON IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at SHANON
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SHANON Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SHANON IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SHANON digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SHANON Technographics
SHANON is a Professional Services organization based in Japan,
with around 213 employees and annual revenues of $19.0 million.
SHANON operates a diverse technology stack with applications such as
OPROARTS Prime, Zoom and Zendesk Service,
covering areas like Analytics and BI, Audio Video and Web Conferencing and Customer Support.
SHANON has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OPRO, Zoom Video Communications and Zendesk.
SHANON recently adopted applications including
Amazon CloudFront in 2022, Microsoft Clarity in 2021 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SHANON’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SHANON’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SHANON technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.