Shaw Systems
10111 Richmond Ave, Suite 600,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 713-782-7730
Professional Services
Shaw Systems Technographics
Shaw Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shaw Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 135 Shaw Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Shaw Systems has purchased the following applications: Microsoft 365 for Collaboration in 2018, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shaw Systems is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shaw Systems revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shaw Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shaw Systems Tech Stack and Enterprise Applications
Shaw Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Shaw Systems implemented Microsoft 365 as its Collaboration platform across the organization. The Microsoft 365 deployment is referenced on Shaw Systems' website and supports core professional services business functions including internal communications, client-facing email, and document collaboration.
The implementation centers on standard Microsoft 365 collaboration services including Exchange Online for email, Microsoft Teams for meetings and chat, SharePoint Online for intranet and document management, and OneDrive for Business for user file storage. Configuration includes tenant-level identity and access management with Azure Active Directory, mailbox and site provisioning, and license assignment aligned to job function and role-based collaboration needs.
Operational coverage spans Shaw Systems corporate departments within the United States and supports approximately 135 employees, consolidating collaboration, email and document workflows under Microsoft 365. Shaw Systems Microsoft 365 Collaboration serves as the companys primary productivity and communications layer for professional services delivery.
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Shaw Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 Shaw Systems implemented Salesforce Sales Cloud and is using Salesforce Sales Cloud on their website to capture and manage inbound customer interactions. The deployment aligns with Sales Automation,CRM,Sales Engagement objectives to centralize lead capture, account and opportunity management, and sales activity tracking for the company’s commercial sales and account management teams. The implementation supports the firmwide sales workflow and consolidates customer records for professional services engagements.
Configuration emphasizes core Sales Cloud capabilities, including lead and contact management, opportunity and pipeline management, configurable sales stages and automation of sales tasks, and dashboards and reporting for sales visibility. Web-facing integration routes inquiries from the Shaw Systems website directly into Salesforce Sales Cloud to automate lead assignment and follow-up workflows. Governance is driven by role-based access controls, sales process configuration, and standardized opportunity stages, with administrators managing user profiles and security settings inside Salesforce to enforce sales and CRM workflows.
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Shaw Systems ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, Shaw Systems implemented Atlassian Jira Service Desk to provide IT Service Management support for its professional services operations. The deployment is surfaced on Shaw Systems website as the customer facing access point for service requests, and the implementation is aligned with the company size and service model for a 135 employee firm operating in the United States.
The Atlassian Jira Service Desk configuration focuses on core IT Service Management capabilities such as incident and request ticketing, a self service portal, request type orchestration, SLA definitions, and a knowledge base integration with portal content. Shaw Systems configured service agent roles, customer request workflows, comment and attachment handling, and queue views to match internal help desk operations, while using request forms and automation rules typical of the IT Service Management category to standardize triage and assignment.
Operational coverage includes internal IT support and client facing service teams, with the Atlassian Jira Service Desk instance serving both employees and external customers via the website portal. The implementation supports multi team queues and role based access control for service agents and administrators, reflecting an enterprise oriented service desk approach scaled to a mid market professional services firm.
Governance was established around request type definitions, escalation and ownership policies, and knowledge management practices to ensure consistent handling of service tickets. Atlassian Jira Service Desk at Shaw Systems functions as the central IT Service Management platform, linking customer and internal workflows and enabling standardized request intake and resolution processes.
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Shaw Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Shaw Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Shaw Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Shaw Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shaw Systems IT executives and key decision makers. This section highlights Shaw Systems's latest recorded technology evaluations, including FIS Commercial Loan Servicing (formerly ACBS) for Loan Management on 2025-07-09 and FIS Core Banking for Core Banking on 2024-07-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shaw Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-09 | Shaw Systems | Evaluated | FIS Global | FIS Commercial Loan Servicing (formerly ACBS) | Loan Management | ERP Services and Operations |
| 2024-07-29 | Shaw Systems | Evaluated | FIS Global | FIS Core Banking | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Shaw Systems Technographics
Shaw Systems is a Professional Services organization based in United States,
with around 135 employees and annual revenues of $15.0 million.
Shaw Systems operates a diverse technology stack with applications such as
Microsoft 365, Salesforce Sales Cloud and Atlassian Jira Service Desk,
covering areas like Collaboration, Sales Automation, CRM, Sales Engagement and IT Service Management.
Shaw Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Salesforce and Atlassian.
Shaw Systems recently adopted applications including
Microsoft Azure Front Door in 2022, Microsoft Azure CDN in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shaw Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shaw Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shaw Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.