London, EC1V 9HU,
United Kingdom
Shelter UK Technographics
Shelter UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shelter UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Shelter UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shelter UK has purchased the following applications: Infor SunSystems for ERP Financial in 2015, TeamSupport SnapEngage for Chatbots and Conversational AI in 2021, Amazon EC2 for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shelter UK is running and its propensity to invest more and deepen its relationship with Infor , TeamSupport , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shelter UK revenues, which have grown to $74.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shelter UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shelter UK Tech Stack and Enterprise Applications
Shelter UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 Shelter UK implemented Infor SunSystems as its ERP Financial application. The deployment used SUN 5 as the core ledger and financial management engine to centralize accounting, budgeting and procurement accounting for the charity's finance operations.
Data migration and configuration work included extracting, transforming and migrating suppliers, customers, users, invoices, purchase orders, goods received notes, actuals, budgets and forecasts for IST, UAT and Go Live using SQL queries. A designated Subject Matter Expert for the SUN database authored SQL scripts to support migrations and to integrate the legal billing system SOS, and designed test scripts for IST and UAT.
Operational integrations tied Infor SunSystems to Unit4 BW Agresso Milestone 6 for data warehousing and to SOS for legal billing, while iPOS handled purchasing interfaces. Microsoft tooling SSMS, SSRS and SSIS were used for database management, reporting and ETL orchestration, enabling scheduled extracts and automated report delivery.
Testing and governance followed staged IST and UAT cycles with documented test script execution to validate data flows and interfaces prior to Go Live. Configuration governance centered on the SUN database SME maintaining SQL integration scripts and iterating test cases during rollout across finance, procurement and legal billing functions.
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Shelter UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Shelter UK deployed TeamSupport SnapEngage on its public website as a web-embedded conversational layer to support front-line housing advice and donor engagement. The installation of TeamSupport SnapEngage positions Chatbots and Conversational AI as the primary web channel for initial contact, triage, and escalation to human advisors across the organization.
The implementation configures standard Chatbots and Conversational AI capabilities, including scripted bot flows for user triage, proactive chat invitations, live agent handoff, session transcript capture, and basic conversational reporting. TeamSupport SnapEngage is used to automate initial intake and route engagements according to preconfigured escalation rules, with conversation history recorded for downstream support workflows.
Operationally the deployment is scoped to the website and managed by Shelter UK support and communications teams, with governance focused on bot script maintenance, escalation policy, and agent console operation. Rollout and ongoing operations emphasize iterative updates to conversational content and routing rules to align bot behavior with organizational advice workflows.
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Shelter UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Shelter UK deployed Amazon EC2 for Application Hosting and Computing Services to host its public facing website. The deployment uses Amazon EC2 instances provisioned as the primary compute layer for web application workloads, delivering virtual server capacity and supporting category typical patterns such as instance scaling and load balancing. Amazon EC2 supports the website runtime and web serving stack while enabling capacity orchestration and instance lifecycle management.
Operational ownership is organized around the digital infrastructure and web operations teams, covering the public website estate and associated content and application delivery workflows. Configuration and configuration management concentrate on instance provisioning, operating system and application configuration, access control, and monitoring consistent with Application Hosting and Computing Services responsibilities. Governance follows standard cloud operations practices for patching, identity and access management, and incident monitoring to maintain the hosted website environment.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Shelter UK
Apps Being Evaluated by Shelter UK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||