Ship Sticks
324 Datura Street, Suite 400,
Palm Beach, 33401, FL,
United States
Palm Beach, 33401, FL,
United States
1 561-429-3900
Leisure and Hospitality
Ship Sticks Technographics
Ship Sticks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ship Sticks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Ship Sticks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ship Sticks has purchased the following applications: PayPal Braintree for Payment Processing in 2019, ActivTrak for Workforce Analytics, Performance and Goal Management in 2011, Olark Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ship Sticks is running and its propensity to invest more and deepen its relationship with PayPal , ActivTrak , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ship Sticks revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ship Sticks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ship Sticks Tech Stack and Enterprise Applications
Ship Sticks ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, Ship Sticks implemented PayPal Braintree as its Payment Processing solution. PayPal Braintree was embedded on the Ship Sticks website to handle customer facing checkout and payment acceptance for online bookings, positioning PayPal Braintree as the core gateway for payment authorization and settlement workflows.
The deployment is web integrated, using client side payment fields and tokenization with server side gateway calls to process card transactions and vaulted instruments, consistent with Payment Processing implementations. Operational scope is the customer facing website checkout, supporting ecommerce revenue capture and payment flows tied to booking and fulfillment. Governance aligns payment operations with ecommerce and finance teams for transaction routing, reconciliation and dispute handling.
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Ship Sticks HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActivTrak | Legacy | ActivTrak | Workforce Analytics, Performance and Goal Management | HCM | n/a | 2011 | 2011 |
In 2011 Ship Sticks implemented ActivTrak as an Employee Monitoring application to instrument activity across its Customer Call Center team. The company, a leisure and hospitality operator focused on shipping golf clubs, skis and luggage, deployed the solution within a compact 20 employee environment to gather behavioral data tied to customer service operations. ActivTrak was configured to provide activity tracking, application and website usage metrics, productivity categorization, and centralized dashboard reporting for call center supervisors. The implementation emphasized supervisor dashboards, scheduled reporting, and alerting to surface patterns in call handling, task switching, and workflow sequencing consistent with Employee Monitoring functional workflows. Deployment scope was focused on the Customer Call Center team, with administrator controls, privacy settings and data retention policies configured for the organization size. Governance centered on granting manager level access to dashboards and phased activation for operational staff, embedding monitoring data into quality review and training processes so ActivTrak’s employee monitoring solution could be used to identify areas for targeted improvement.
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Ship Sticks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Ship Sticks implemented Olark Live Chat on its customer-facing website to provide real-time conversational support. Olark Live Chat is deployed as a browser-embedded widget and is categorized as Chatbots and Conversational AI, delivering live messaging, visitor context, and session transcripts to frontline teams.
The deployment emphasized a lightweight hosted architecture, embedding Olark Live Chat across booking and FAQ pages and configuring the agent console for a small support roster. Configuration included canned responses, basic lead capture fields, and transcript retention to preserve conversation history for booking and shipment inquiries. Functional capabilities were aligned to customer support and sales inquiry handling rather than internal back-office automation.
Operational ownership sits with customer support and booking agents at Ship Sticks, with governance focused on chat routing rules, response templates, and transcript review to standardize handling of customer questions. The source does not specify any integrations with external systems, so the implementation is described as a web-embedded Olark Live Chat deployment centered on customer-facing conversational workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Ship Sticks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Ship Sticks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Ship Sticks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Ship Sticks TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Ship Sticks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ship Sticks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ship Sticks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ship Sticks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ship Sticks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ship Sticks Technographics
Ship Sticks is a Leisure and Hospitality organization based in United States,
with around 20 employees and annual revenues of $2.0 million.
Ship Sticks operates a diverse technology stack with applications such as
PayPal Braintree, ActivTrak and Olark Live Chat,
covering areas like Payment Processing, Workforce Analytics, Performance and Goal Management and Chatbots and Conversational AI.
Ship Sticks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, ActivTrak and Olark.
Ship Sticks recently adopted applications including
Ruby Live Chat in 2021, Datadog APM in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ship Sticks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ship Sticks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ship Sticks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.