Shoper
ul. Wladyslaw Lokietek 79,
Kraków, 31-280,
Poland
Kraków, 31-280,
Poland
48 12 379 32 84
Professional Services
Shoper Technographics
Shoper Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shoper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 179 Shoper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shoper has purchased the following applications: Livestorm for Audio Video and Web Conferencing in 2022, Shoper eCommerce for eCommerce in 2010, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shoper is running and its propensity to invest more and deepen its relationship with Livestorm , Google , Shoper or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shoper revenues, which have grown to $16.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shoper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shoper Tech Stack and Enterprise Applications
Shoper Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Livestorm | Legacy | Livestorm | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Shoper implemented Livestorm on its website to provide customer facing virtual events and embedded live sessions. This deployment centers on Livestorm as the chosen Audio Video and Web Conferencing application to support browser based webinars and meetings integrated directly into shoper.pl.
The implementation focuses on standard Audio Video and Web Conferencing functional capabilities, including browser first webinar hosting, live streaming embedded via website widgets, attendee registration and automated confirmation workflows, and on demand recording and playback for published sessions. Configuration work emphasized embedding the Livestorm experience into public event pages and configuring registration flows to capture attendee information for downstream follow up.
Operationally the deployment was scoped to customer engagement and marketing use cases, with the platform surfaced on the corporate website for product demos, training sessions, and customer webinars. The architecture aligns with a cloud SaaS model, using browser clients embedded into web pages to avoid separate desktop client installation, and supporting cross functional use across marketing, sales, and customer success teams.
Governance changes included centralizing event scheduling and publishing through marketing operations and defining content publishing workflows for recorded sessions. Livestorm is used as the primary Audio Video and Web Conferencing tool on Shoper’s site, streamlining how externally facing virtual events are provisioned and delivered.
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Collaboration | Collaboration |
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2016 | 2016 |
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Shoper eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shoper | Legacy | Shoper eCommerce | eCommerce | eCommerce | n/a | 2010 | 2010 |
In 2010, Shoper implemented Shoper eCommerce. The Shoper eCommerce deployment serves Shoper's public website and functions as the company's primary eCommerce solution, categorized under eCommerce.
The implementation centers on core eCommerce functional modules including storefront presentation, product catalog management, shopping cart and checkout flows, customer account management, order processing, promotions, and content management, reflecting capabilities typical of the eCommerce category. Configuration uses the platform's administration consoles for catalog updates, pricing and merchandising workflows, enabling centralized control of product and content publishing.
Shoper eCommerce is embedded directly on Shoper's website and interfaces with the web front end to support online sales and marketing operations. The deployment connects storefront operations to internal order handling and customer service workflows, providing operational coverage for e-commerce, marketing and customer support functions in Poland.
Governance rests with product and marketing teams for content, pricing and promotions, while IT owns platform configuration and uptime. Operational processes implemented include catalog publishing, order lifecycle management and promotional campaign execution, consistent with standard eCommerce operational practices.
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Shoper CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Shoper implemented Hotjar on its public website to capture behavioral analytics and qualitative user feedback as part of its Customer Experience efforts. The deployment focused on client-facing web properties where session-level interaction and on-page feedback inform user experience analysis.
Hotjar was configured to collect heatmaps, session recordings, conversion funnel observations, and on-site feedback widgets and surveys, reflecting standard Customer Experience capabilities for web behavior analysis. The implementation relied on the Hotjar JavaScript tracking snippet embedded in site pages and on configuration of sampling and recording rules to balance data collection and site performance.
Operationally the Hotjar implementation supported product, UX, and marketing workflows for website optimization and user research, with access patterns aligned to those teams for playback and qualitative analysis. Governance centered on role-based access to session data and an intake process for translating recordings and survey responses into prioritized UX tickets and A B testing hypotheses.
Shoper Hotjar Customer Experience integration emphasized instrumentation of the digital storefront to enable continuous website behavioral analysis, with Hotjar serving as the primary qualitative analytics tool for customer-facing teams.
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Shoper IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Shoper
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| No data found | ||||||
Apps Being Evaluated by Shoper Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shoper IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shoper digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Shoper Technographics
Shoper is a Professional Services organization based in Poland,
with around 179 employees and annual revenues of $16.8 million.
Shoper operates a diverse technology stack with applications such as
Livestorm, Shoper eCommerce and Hotjar,
covering areas like Audio Video and Web Conferencing, eCommerce and Customer Experience.
Shoper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Livestorm, Shoper and Contentsquare.
Shoper recently adopted applications including
Livestorm in 2022, LiveRamp Platform in 2022 and Amobee Turn in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shoper’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shoper’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shoper technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.