Lansdale, 19446, PA,
United States
SICOM Systems, Inc. Technographics
SICOM Systems, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SICOM Systems, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 360 SICOM Systems, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SICOM Systems, Inc. has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Solodev for Web Content Management in 2021, Talkdesk Enterprise Contact Center Platform for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SICOM Systems, Inc. is running and its propensity to invest more and deepen its relationship with Google , Solodev , Talkdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SICOM Systems, Inc. revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SICOM Systems, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SICOM Systems, Inc. Tech Stack and Enterprise Applications
SICOM Systems, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, SICOM Systems, Inc. adopted Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The company of roughly 360 employees in the professional services sector lists Google Workspace on its public website, signaling a cloud-first standardization of core collaboration and communication tooling across the organization.
The deployment centers on Google Workspace components, including cloud-hosted email, calendaring, Drive storage, real-time Docs editing, and Meet conferencing, with administrative control exercised through the Google Workspace admin console and directory-based user provisioning. Functional modules implemented align with Collaboration application patterns, covering enterprise email routing, shared team drives, document collaboration workflows, and meeting scheduling, and governance is delivered through administrative policies for domain management, access controls, and account lifecycle processes to support company-wide use across client-facing and internal service delivery teams.
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SICOM Systems, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solodev | Legacy | Solodev | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, SICOM Systems, Inc. adopted Solodev as its Web Content Management platform for the corporate website. SICOM Systems, Inc. uses Solodev as its Web Content Management solution to centralize website content, authoring, and publishing for customer-facing pages and service information.
The Solodev implementation emphasizes typical Web Content Management capabilities, including template-driven page management, WYSIWYG content authoring, digital asset organization, role-based publishing workflows, and SEO metadata controls to support Marketing and IT content operations. Governance was organized around editorial approval lanes and staged publishing workflows to secure content changes and preserve brand consistency across site sections.
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SICOM Systems, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Enterprise Contact Center Platform | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, SICOM Systems, Inc. implemented the Talkdesk Enterprise Contact Center Platform to support its customer service and client support operations. The deployment used the Call Center application category to centralize inbound call handling, agent routing, and supervisor monitoring across the company’s support workflows. The initiative focused on standardizing contact handling and improving customer experience through a purpose-built contact center application.
The implementation configured core Call Center capabilities within the Talkdesk Enterprise Contact Center Platform, including cloud-based call routing and IVR flows, agent desktop and queue management, real-time supervisor dashboards, and call recording for quality assurance. Configuration emphasized agent productivity features and interaction tagging to support reporting and operational analytics. The platform was provisioned as a SaaS contact center to provide elasticity and centralized management of telephony and interaction controls.
Governance included phased agent onboarding and documented operating procedures for call handling, routing rules, and supervisor escalation workflows. The rollout established supervisor-level visibility for monitoring service levels and quality processes, and it consolidated customer engagement on the Talkdesk Enterprise Contact Center Platform. According to the source, SICOM achieved a better customer experience following the implementation.
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SICOM Systems, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at SICOM Systems, Inc.
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Apps Being Evaluated by SICOM Systems, Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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