Madisonville, 37354, TN,
United States
SignalGuys Technographics
SignalGuys Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SignalGuys and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 SignalGuys employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SignalGuys has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Miva Merchant for eCommerce in 2003, Microsoft Clarity for Marketing Analytics in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SignalGuys is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Miva , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SignalGuys revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SignalGuys intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SignalGuys Tech Stack and Enterprise Applications
SignalGuys AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 SignalGuys implemented LiveChat on its public website to provide real-time customer engagement and web-based lead qualification. The deployment of LiveChat aligns with the Chatbots and Conversational AI category and was positioned to support customer service and online sales functions for the 20 person distribution company.
Implementation focused on the embedded chat widget, canned responses, chat transcript capture, basic routing rules and operator presence configuration. LiveChat was used as the primary web contact channel and integrated into operational workflows through defined chat assignment and escalation processes, with governance set around operator access and shift coverage for a small team environment.
|
SignalGuys eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Miva | Legacy | Miva Merchant | eCommerce | eCommerce | n/a | 2003 | 2003 |
SignalGuys implemented Miva Merchant in 2003 as its eCommerce storefront on the company website. Miva Merchant functions as the primary application for online product presentation and order capture, providing catalog management and checkout capabilities consistent with eCommerce operations.
The deployment centers on a website-hosted storefront architecture with Miva Merchant handling product catalog, shopping cart, checkout, payment processing and order management modules typical for eCommerce implementations. Operational coverage touches sales, order fulfillment and customer service processes for the distribution business, with configuration activities focused on SKU and pricing management, tax and shipping setup, and storefront templates. Governance has been organized around centralized product data maintenance and order processing workflows to support ongoing site operations.
|
SignalGuys CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Clarity | Marketing Analytics | CRM | n/a | 2022 | 2022 |
In 2022, SignalGuys deployed Microsoft Clarity on their public website. Microsoft Clarity is used as a Marketing Analytics solution and was instrumented via the vendor JavaScript snippet to capture session recordings, heatmaps, click maps, and aggregated engagement metrics. The deployment targeted the commercial site at signalguys.com and was scaled to the operational needs of a 20 employee distribution firm, with primary use by marketing and product stakeholders. This establishes SignalGuys Microsoft Clarity Marketing Analytics as the central behavioral analytics layer supporting marketing, digital experience, and product feedback loops.
Configuration work included segmentation, session filtering, event tagging, dashboarding, and data retention and privacy settings available within Microsoft Clarity. Implementation focused on client side instrumentation in page templates to ensure consistent recording and heatmap capture across the site, and role based access controls to limit viewing to marketing and operations teams. No specific third party integrations were provided beyond the website integration. Governance introduced recurring review workflows for recordings and heatmap artifacts and alignment with site consent mechanisms to manage data capture and analyst access.
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SignalGuys IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at SignalGuys
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SignalGuys Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||