Paris, 75634,
France
SII Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SII Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 SII Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SII Group has purchased the following applications: 3cx Platform for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SII Group is running and its propensity to invest more and deepen its relationship with 3CX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SII Group revenues, which have grown to $642.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SII Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 3CX | Legacy | 3cx Platform | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, SII Group implemented the 3cx Platform as its Call Center solution. The deployment addressed enterprise telephony and contact handling requirements for SII Group, a France-based professional services firm with roughly 8,000 employees.
The implementation used the 3cx Platform's core PBX and call management capabilities common to Call Center applications, including software-based IP telephony, queue management, and interactive voice response flows, configured to support centralized call routing and agent handling. Deployment and initial configuration were executed through 3CX's partner ecosystem, with partner SAMcloud providing local technical support and taking responsibility for installation and rollout, delivering a seamless installation and deployment for SII Group.
Operational governance emphasized a partner-led rollout model and local technical support handoff, aligning the 3cx Platform with SII Group business functions for client communications and internal telephony. The engagement highlights 3CX's channel-driven delivery model where partner-led installation and configuration are integral to operational readiness for Call Center platforms.
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