Smart Technologies
Suite 600, 214-11 Ave SW,
Calgary, T2R 0K1, AB,
Canada
Calgary, T2R 0K1, AB,
Canada
1 888-427-6278
Professional Services
Smart Technologies Technographics
Smart Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smart Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Smart Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smart Technologies has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, Workday Absence Management for Absence and Leave Management in 2018, Hubspot Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smart Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , Stripe , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smart Technologies revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smart Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smart Technologies Tech Stack and Enterprise Applications
Smart Technologies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Columbus | 2018 | 2018 |
In 2018, SMART Technologies implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform. The ERP Financial deployment was led with Columbus and integrated Oracle Agile PLM into Dynamics using the To-Increase PLM integration solution, preserving SMART’s existing PLM investment while moving ERP to Microsoft Dynamics 365 for Finance and Operations.
The implementation established a central Microsoft Dynamics 365 for Finance and Operations instance with the To-Increase PLM integration layer functioning as middleware to synchronize product data and lifecycle events. Functional capabilities extended beyond out of the box ERP Financial modules to include product master synchronization, bill of materials and engineering change management workflows, and supply chain inventory and procurement orchestration, enabling Dynamics to surface PLM-driven data that standard Dynamics did not provide.
Integrations were explicit, bringing Oracle Agile PLM records into Dynamics via the To-Increase platform, while the program replaced a decade old Oracle E-Business Suite ERP that had significant custom code and licensing overhead. The integration created bidirectional data flow for configuration and change information, improving visibility across SMART’s global supply chain operations which serve education, business and government sectors.
Governance and rollout included SI/VAR coordination with Columbus and application-level ownership within SMART, represented by application analysts configuring the To-Increase mappings and Dynamics workflows. As stated by SMART, the integrated solution reduced data redundancy and error rates, improved control and visibility of PLM driven actions inside the ERP, streamlined global supply chain processes and supported higher customer satisfaction.
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Payment Processing | ERP |
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2021 | 2021 |
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Smart Technologies HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018, Smart Technologies implemented Workday Absence Management. Workday Absence Management was deployed as part of Smart Technologies' broader Workday HCM footprint, which includes Recruiting, Payroll, Compensation, Benefits, and Time & Absence. The deployment covered the company employee base of approximately 1,000 in Canada, and is classified under the Absence and Leave Management category.
The implementation configured standard absence plans, leave types, eligibility rules, entitlements, and configurable calendars to reflect company policy and statutory requirements. Approval workflows and absence scheduling were instrumented to connect with Time tracking functions in Workday, ensuring a single source of truth for employee time and absence records. Workday Absence Management was also aligned with Compensation and Benefits data to support eligibility checks and pay treatment, using typical Absence and Leave Management functional linkages within an HCM suite.
Operational ownership is centralized under the internal Workday system manager who coordinates HR, payroll, and benefits processes, and enforces role based access and governance. Rollout and ongoing support are organized inside HR and payroll operations, with built in reporting and compliance controls in the Workday tenant to provide auditability and consistent absence reporting across the organization.
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Benefits Administration | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2010 | 2010 |
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Smart Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Smart Technologies deployed Hubspot Live Chat on its public website. Hubspot Live Chat is implemented as part of the companys Chatbots and Conversational AI capability to provide web-based customer engagement and real-time support for the professional services organization.
The deployment centered on embedding the Hubspot Live Chat widget site-wide, configuring conversational workflows, canned responses, and chat routing to centralized queues. Conversations are captured into HubSpot contact records and ticketing flows, enabling transcript retention and follow-up, while session logging is used for operational monitoring. Governance focused on standardizing response templates and handoff procedures between sales and support teams, and the rollout was scoped to the corporate website to support customer support and inbound sales inquiry handling.
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Smart Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Smart Technologies Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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Smart Technologies eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Smart Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Smart Technologies PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2018 | 2018 |
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Smart Technologies PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2020 |
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Smart Technologies PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2018 | 2018 |
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Smart Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Smart Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Smart Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Smart Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smart Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smart Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Smart Technologies Technographics
Smart Technologies is a Professional Services organization based in Canada,
with around 1000 employees and annual revenues of $250.0 million.
Smart Technologies operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workday Absence Management and Hubspot Live Chat,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Smart Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and HubSpot.
Smart Technologies recently adopted applications including
Stripe Payments in 2021, Illumin AcuityAds in 2021 and Quantcast Measure in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smart Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smart Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smart Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.