Smartfocus Holdings Ltd.
The Relay Building, 2nd Floor, 114 Whitechapel High Street,
London, x, E1 7PT,
United Kingdom
London, x, E1 7PT,
United Kingdom
44 20 7554 4500
Professional Services
Smartfocus Holdings Ltd. Technographics
Smartfocus Holdings Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smartfocus Holdings Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 330 Smartfocus Holdings Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smartfocus Holdings Ltd. has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smartfocus Holdings Ltd. is running and its propensity to invest more and deepen its relationship with TeamSupport , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smartfocus Holdings Ltd. revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smartfocus Holdings Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smartfocus Holdings Ltd. Tech Stack and Enterprise Applications
Smartfocus Holdings Ltd. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 Smartfocus Holdings Ltd. implemented TeamSupport SnapEngage as a web-facing conversational layer. The deployment positioned TeamSupport SnapEngage within the company website to handle real time visitor engagement under the Chatbots and Conversational AI category, establishing a single point of contact for inbound web conversations.
The implementation focused on core Chatbots and Conversational AI capabilities, including the SnapEngage web chat widget, proactive engagement triggers, skill based routing, and canned response libraries. Configuration work emphasized operator presence management and session handoff workflows to capture leads and to route support inquiries to internal teams.
Operational coverage was scoped to the public website, providing first touch support and lead capture for commercial and support functions. The TeamSupport SnapEngage deployment was used to instrument live chat workflows, session transcripts, and offline messaging as the primary on site conversational channel.
Governance centered on chat handling procedures and escalation rules, with agent routing and scripted response governance to standardize customer interactions. TeamSupport SnapEngage remains the named application in use, and the description above reflects its role as Smartfocus Holdings Ltd. Chatbots and Conversational AI solution for web engagement.
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Smartfocus Holdings Ltd. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Smartfocus Holdings Ltd. deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution and exposed meeting access directly on its corporate website. The implementation is associated with the United Kingdom headquartered professional services firm with roughly 330 employees, using Cisco Webex Meetings to provide browser and client based conferencing from the public site for client and partner engagement.
The deployment centers on web embedded meeting join and registration workflows, with Cisco Webex Meetings providing standard Audio Video and Web Conferencing capabilities such as live video, screen sharing, participant management, and meeting recording. Configuration appears focused on public facing meeting orchestration tied to the website experience rather than on narrow one off integrations, enabling consistent meeting access for external attendees via the site.
Operational coverage includes client facing functions and internal collaboration across sales, marketing, and professional services teams, with governance oriented to web published meeting links and centralized meeting administration. The implementation narrative emphasizes Cisco Webex Meetings as the primary conferencing platform surfaced on smartfocus.com, with deployment and configuration scoped to support customer engagement and remote client sessions from the corporate web presence.
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Collaboration | Collaboration |
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2015 | 2015 |
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Smartfocus Holdings Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Smartfocus Holdings Ltd. deployed Hotjar on its public website to capture visitor behavior and qualitative user feedback as part of its Customer Experience tooling. The implementation embedded the Hotjar tracking script across site pages to enable session recording, heatmaps, and on‑site feedback collection for web analytics and UX research.
Hotjar was provisioned to support digital marketing and user experience workflows, with behavioral data surfaced to product and marketing teams for iterative interface refinement. The deployment used client side instrumentation consistent with Customer Experience applications, centralizing behavioral insights within the website channel and aligning governance to web analytics and UX ownership with scoped access controls and targeted feedback configurations.
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics, Lead Generation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2000 | 2000 |
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Smartfocus Holdings Ltd. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Smartfocus Holdings Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Smartfocus Holdings Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Financial Planning and Analyst | Manager | Finance | |
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Group Financial Controller | Director | Finance | |
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FP&A Director | Director | Finance | |
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Operations Support Manager | Manager | Finance | |
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Group Accounting Manager | Manager | Finance | |
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Revenue and Accounting Manager | Manager | Finance | |
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Chief HR Officer | CXO | HR | |
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Apps Being Evaluated by Smartfocus Holdings Ltd. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smartfocus Holdings Ltd. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smartfocus Holdings Ltd. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Smartfocus Holdings Ltd. Technographics
Smartfocus Holdings Ltd. is a Professional Services organization based in United Kingdom,
with around 330 employees and annual revenues of $30.0 million.
Smartfocus Holdings Ltd. operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Cisco Webex Meetings and Hotjar,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Experience.
Smartfocus Holdings Ltd. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Cisco Systems and Contentsquare.
Smartfocus Holdings Ltd. recently adopted applications including
DigitalOcean Droplets in 2020, Salesforce Pardot in 2018 and Atlassian StatusPage in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smartfocus Holdings Ltd.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smartfocus Holdings Ltd.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smartfocus Holdings Ltd. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.