Culver City, 90232-2431, CA,
United States
Smashbox Cosmetics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Smashbox Cosmetics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42400 Smashbox Cosmetics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smashbox Cosmetics has purchased the following applications: Block Afterpay for Payment Processing in 2021, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smashbox Cosmetics is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , Adyen , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smashbox Cosmetics revenues, which have grown to $10.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smashbox Cosmetics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Smashbox Cosmetics implemented Block Afterpay for Payment Processing on its public e-commerce storefront. The deployment was focused on the online retail channel and integrated Block Afterpay directly into the Smashbox website checkout experience to offer installment payment options to shoppers.
Block Afterpay was configured to surface installment options within the checkout workflow and to handle standard Payment Processing events such as authorization, capture, and settlement. The implementation included merchant-facing transaction reporting and reconciliation capability tied to the Block Afterpay service, and the application was instrumented to display payment options and terms during cart and checkout flows.
Operational ownership centered on e-commerce, payments, and customer service functions, with processes adjusted to accommodate installment order handling and customer inquiries. Governance changes addressed checkout acceptance rules and order capture sequencing, and the rollout remained scoped to the web channel visible at smashbox.com.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2021 | 2021 |
In 2021, Smashbox Cosmetics implemented the Sift Science Digital Trust Platform on its consumer-facing website. The Sift Science Digital Trust Platform is deployed as part of Smashbox Cosmetics' ML and Data Science Platforms layer, supporting e-commerce and customer security functions for the online storefront.
The implementation emphasizes web instrumentation and real-time telemetry collection, feeding behavioral signal ingestion, risk scoring, and real-time decisioning capabilities that are characteristic of ML and Data Science Platforms. Operational coverage centers on the public website and checkout and authentication flows, aligning the platform with digital commerce, fraud prevention, and customer trust operations rather than back-office ERP or financial systems.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Smashbox Cosmetics implemented LivePerson Conversational Cloud. LivePerson Conversational Cloud is deployed on the Smashbox website as a Chatbots and Conversational AI solution to support real time customer engagement and on site conversational commerce.
The deployment is realized through an embedded web chat widget that leverages the LivePerson Conversational Cloud platform capabilities, including conversational routing, automated messaging workflows, intent handling, and human agent handoff. Operational coverage is centered on online customer support and e-commerce engagement, aligning the LivePerson Conversational Cloud implementation with merchandising and customer service functions and enabling conversation orchestration and session analytics for website interactions.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2009 | 2009 |
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Product Review Management | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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